Cfp August 2001

cfp@alice.wu.ac.at

1 participants
73 discussions

Fwd: CFP: CRM - ISoneWorld 2002, Las Vegas
by Gustaf Neumann 27 Aug '01

27 Aug '01

---------- Forwarded Message ---------- Subject: CFP: CRM - ISoneWorld 2002, Las Vegas Date: Sun, 26 Aug 2001 20:46:01 -0500 From: Nicholas-Romano <Nicholas-Romano(a)DEV21.TCOM.OKSTATE.EDU> To: ISWORLD(a)LISTSERV.HEANET.IE ---------- C A L L F O R P A P E R S ----------- Submission Deadline November 16, 2001 Electronic Commerce Customer Relationship Management Track ISOneWorld International Conference Las Vegas, Nevada, April 4-5, 2002 Important Dates: Electronic Submission Deadline November 16, 2001 Notification of Acceptance December 14, 2001 Camera Ready Submission February 15, 2002 TRACK CO-CHAIRS Nicholas C. Romano, Jr., Department of Management and Information Sciences College of Business Administration North Hall 369 Oklahoma State University 700 North Greenwood Avenue Tulsa, OK 74112 USA EMAIL: Nicholas-Romano(a)MSTM.OKSTATE.EDU Jerry Fjermestad, Ph.D. Associate Professor School of Management New Jersey Institute of Technology University Heights Newark, NJ 07102 USA PHONE: (973) 596-3255 FAX: (973) 596-3074 EMAIL: fjermestad(a)adm.njit.edu URL: http://eies.njit.edu/~jerry For full details, please visit the ISoneWorld Home Page at http://www.isoneworld.org/ ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: CFP - Multimedia Information Manangement
by Gustaf Neumann 27 Aug '01

27 Aug '01

---------- Forwarded Message ---------- Subject: CFP - Multimedia Information Manangement Date: Sun, 26 Aug 2001 16:44:31 -0500 From: Mahbub Syed <mahbubur.syed(a)MANKATO.MSUS.EDU> To: ISWORLD(a)LISTSERV.HEANET.IE ---------- C A L L F O R P A P E R S ----------- Submission Deadline October 1, 2001 MULTIMEDIA INFORMATION MANAGEMENT Track - IRMA International Conference May 19-22, 2002 Renaissance Madison Hotel Seattle, Washington, USA Important Dates: Submission Deadline: October 1, 2001 Notification of Acceptance/Rejection: November 30, 2001 Final Submission Due: January 11, 2002 Early Registration Ends: April 1, 2002 Conference Date: May 19-22, 2002 TRACK CHAIR Professor Mahbubur Rahman Syed Department of Computer and Information Sciences, Minnesota State University, Mankato USA Email: mahbubur.syed(a)mnsu.edu For more details on the Track, please visit http://www.irma-international.org/mmc.pdf For full conference detail, please visit the IRMA Home Page at http://www.irma-international.org/ ********************************************** Professor Mahbubur Rahman Syed Department of Computer and Information Sciences Wissink Hall 273 Minnesota State university, Mankato Mankato, MN 56001, USA Phone: (507) 389 3226 (office) Fax: (507) 389 6376 (office) Email: mahbubur.syed(a)mnsu.edu URL: http://krypton.mankato.msus.edu/~syedm/ ********************************************** ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: [WWW2002-ANNOUNCE:1] First E-Announcement of WWW2002 May 7-11 in Hawaii
by Gustaf Neumann 27 Aug '01

27 Aug '01

---------- Forwarded Message ---------- Subject: [WWW2002-ANNOUNCE:1] First E-Announcement of WWW2002 May 7-11 in Hawaii Date: Sun, 26 Aug 2001 11:38:12 -1000 From: WWW2002 Annoucements <www2002(a)www2002.org> To: WWW2002-ANNOUNCE mailing list <announce(a)www2002.org> Aloha and welcome to the WWW2002 Announcements list! You are a member of this list either because you have attended or expressed interest in a previous International World Wide Web Conference (WWW1-WWW10) or because you inquired specifically about WWW2002. This list will be used only for VERY occasional informational bulletins from WWW2002 and is not available for any other purpose. If you wish to be removed from all future WWW conference announcements please see the instructions at the end of this message. First, you will notice that the organizing committee for the WWW conferences, IW3C2, has decided that beginning with WWW2002 the conferences will embed the year rather than the conference number in the title. So WWW2002 is the new name for what would have been WWW11. The WWW2002 organizers are honored to have been selected to host the 11th conference in this prestigious and important series, and we look forward to building on the shoulders of prior organizers to bring you the best WWW conference ever. Hawaii is truly the meeting place between East and West, and we will be holding WWW2002 in a hotel rather than a convention center which will further enhance the opportunities for interpersonal interaction and informal networking. Our International Program Committee is almost fully assembled and already working to bring you an outstanding program. As always, WWW2002 will also feature a pre-conference day of Tutorials and Workshops, and a post-conference Developers Day. The conference program will not only include a strong refereed technical program, but a variety of plenary and panel presentations to stimulate delegates' thinking about the web and its uses. The ever-popular W3C track will provide conference attendees with a great opportunity to catch up on the latest web standards and initiatives. At this time we would like to invite you to consider active participation in WWW2002. The conference web site has up-to-date information at: http://www2002.org The detailed Call for Participation is available there, with information about preparing a paper or poster or proposing a panel, tutorial, workshop or developers day activity. Paper submittals will be due November 13, 2001. We are also seeking sponsors for the overall conference as well as specific WWW2002 items and activities. Detailed information regarding the WWW2002 sponsorship program is available on the web page. Even if you don't plan to participate actively, it's not too soon to mark your calendars to attend WWW2002 May 7-11 in Hawaii. See you here then! David Lassner University of Hawaii WWW2002 Conference Chair ************************************************************************** The WWW2002-Announce mailing list is used to notify all interested individuals or groups of the latest information on the upcoming Eleventh International World Wide Web Conference, WWW2002, formerly referred to as WWW11. This email list will be used to send you updates and periodic reminders about the WWW2002 conference that will be held in Honolulu, Hawaii, USA on May 7-11, 2002. To unsubscribe from this list, send an email message to: removal(a)www2002.org and type the following into the body of your message: UNSUBSCRIBE WWW2002-ANNOUNCE This is an announcements-only email list. Messages can only posted by the list administrator. Any questions or comments about the conference or this list can be sent to info(a)www2002.org ************************************************************************** -------------------------------------------------------

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Fwd: Business Information Technology Management - BITWorld 2002
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: Business Information Technology Management - BITWorld 2002 Date: Tue, 21 Aug 2001 11:57:08 -0500 From: "Enrique Pelaez J. Ph.D." <epelaez(a)espol.edu.ec> To: ISWORLD(a)LISTSERV.HEANET.IE **** APOLOGIES FOR MULTIPLE CROSS POSTINGS **** The BITWorld 20022 - Business Information Technology Management Conference: Facilitating Global IS Alliances. Call for participation Escuela Superior Politécnica del Litoral (ESPOL) in Guayaquil Ecuador - South America 3 to 5 June 2002 Submission of Abstracts: 25, January, 2002 Notification to Authors: 22, February, 2002 Final Papers: 12, April, 2002 The BITWorld Conference is open to all interested scholars, professionals and practitioners who are researching in the areas of information technologies and their applications on business, management, education, health, systems and society. We invite you to present the results of your research, or research-in-progress at the BITWorld 2002 Conference (or just come to hear the discussions, and experience the excitement of real global research 'at the center of the World'). Along with members and friends of BITWorld, we welcome researchers new to, or interested in, intensive research in IS. BITWorld is endorsed by AIS/ICIS, IRMA and UKAIS to bring the theory and practice of Business IT Management to interesting places that are not on the usual conference circuit. Previous international venues have included Delhi (1998), Cape Town (1999), Mexico City (2000), and Cairo (2001) Keynote Speakers (confirmed) Dr. Larry Prusak (IBM, USA) Dr. Andrew Kakabadse (Cranfield, UK) Dr. José Maréa Figueres (fmr. President of Costa Rica) Ec. Augusto De La Torre (fmr. President Bank of Ecuador) Submissions: To present, please submit a 500-word abstract of your work to the program co-chair below, by 25 January 2002. We anticipate that submitters will be given about 10-15 minutes to present their work to the assembled group, which is followed by 5-10 minutes for questions from the audience. The exact timing and review process will depend on the number of abstracts received. We will accept late submissions on a space-available basis. For more information about formatting of abstracts and papers, please visit the site below. All attendees and presenters will be required to register. We will provide pre-registration (at a discount) as well as registration at the door. Details are being provided daily on the BITWorld 2002 Website (http://www.espol.edu.ec/bitworld2002/) Time and place: The Conference will be held in the ESPOL and Malecón 2000 Auditoriums, in Guayaquil - Ecuador, South America. From Monday June 3 to Wednesday June 5, 2002. Please email any questions regarding this Conference to the Program Co-Chair. Enrique Peláez Information Technology Center ESPOL - University Campus Prosperina, Km. 30.5 Vía Perimetral Guayaquil, Ecuador Tel: + 593 4 269 773 - After September 3, 2001: +593 4 226 9773 Fax: + 593 4 850 493 - After September 3, 2001: +593 4 285 0493 email: epelaez(a)espol.edu.ec www: http://www.espol.edu.ec/bitworld2002/ -------------------------------------------------------

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Fwd: Content of BPMJ (7:3) - Special Issue on ERP
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: Content of BPMJ (7:3) - Special Issue on ERP Date: Sat, 25 Aug 2001 01:55:46 -0700 From: "Majed Al-Mashari, PhD" <malmashari(a)YAHOO.COM> To: ISWORLD(a)LISTSERV.HEANET.IE ---------------------------------------------------------- Business Process Management Journal - Special Issue on Enterprise Resource Planning - Volume 7 Number 3 2001 ----------------------------------------------------------- Editorial Enabling process-orientation through enterprise resource planning systems, Majed Al-Mashari Viewpoint Reflections on the systems integration enterprise, M. Lynne Markus Articles - Organizational memory and the completeness of process modeling in ERP systems: Some concerns, methods and directions for future research, Eveline Van Stijn; Anthony Wensley - ERP and application integration: Exploratory survey, Marinos Themistocleous; Zahir Irani; Robert M O'Keefe - Control and coordination in global ERP configuration, Susan Clemmons; Steven John Simon - ERP and best of breed: a comparative analysis, Ben Light; Christopher P Holland; Karl Wills - IS'97 model curriculum and enterprise resource planning systems, Paul Hawking; Adrian Ramp; Peter Shackleton - Industry-oriented design of ERP-related curriculum - an Australian initiative, G Stewart; M Rosemann - Modeling top management influence on ES implementation, Linying Dong - ERP selection process in midsize and large organizations, Edward Bernroider; Stefan Koch - BPR and ERP: realising a vision of process with IT, Christian Koch - Change management strategies for successful ERP implementation, Adel M Aladwani - ERP implementation issues in advanced and developing countries, Zhenyu Huang; Prashant Palvia - Critical factors for successful implementation of enterprise systems, Fiona Fui-Hoon Nah; Janet Lee-Shang Lau; Jinghua Kuang ===== Dr. Majed Al-Mashari, Editor - Business Process Management Journal, <http://www.emeraldinsight.com/bpmj.htm> IS Dept., College of Computer & Information Sciences, King Saud University, Riyadh - 11543, P.O. Box 51178, Saudi Arabia E-Mail: malmashari@yahoo.com/mmashari@ccis.ksu.edu.sa __________________________________________________ Do You Yahoo!? Make international calls for as low as $.04/minute with Yahoo! Messenger http://phonecard.yahoo.com/ ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: cfp: Building Infrastructure for Informing Clientele- IS2002, Cork, Ireland
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: cfp: Building Infrastructure for Informing Clientele- IS2002, Cork, Ireland Date: Sat, 25 Aug 2001 01:15:24 -0700 From: "Majed Al-Mashari, PhD" <malmashari(a)YAHOO.COM> To: ISWORLD(a)LISTSERV.HEANET.IE Appologies for receiving multiple copies ---------- C A L L F O R P A P E R S ----------- Submission Deadline November 30, 2001 Building Infrastructure for Informing Clientele Track - Informing Science International Conference, Cork, Ireland, June 19-21, 2002 Important Dates: Paper submission November 30, 2001 Author notification February 15, 2002 Final paper due + registration deadline March 15, 2002 TRACK CHAIR Majed Al-Mashari, PhD Information Systems Department, College of Computer & Information Sciences, King Saud University, malmashari@yahoo.com/mmashari@ccis.ksu.edu.sa For full details, please visit the IS2002 Home Page at http://is2002.com/ __________________________________________________ Do You Yahoo!? Make international calls for as low as $.04/minute with Yahoo! Messenger http://phonecard.yahoo.com/ ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: cfp: BPMT&T- IRMA 2002, Seattle
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: cfp: BPMT&T- IRMA 2002, Seattle Date: Sat, 25 Aug 2001 00:52:43 -0700 From: "Majed Al-Mashari, PhD" <malmashari(a)YAHOO.COM> To: ISWORLD(a)LISTSERV.HEANET.IE Appologies for receiving multiple copies ---------- C A L L F O R P A P E R S ----------- Submission Deadline October 1, 2001 Business Process Management Tools & Technologies Track - IRMA International Conference Seattle, Washington, 4-5 April, 2002 Important Dates: Submission Deadline: October 1, 2001 Notification of Acceptance/Rejection: November 30, 2001 Final Submission Due: January 11, 2002 Early Registration Ends: April 1, 2002 Conference Date: May 19-22, 2002 TRACK CHAIR Majed Al-Mashari, PhD Information Systems Department, College of Computer & Information Sciences, King Saud University, malmashari@yahoo.com/mmashari@ccis.ksu.edu.sa For full details, please visit the IRMA Home Page at http://www.irma-international.org/ ===== Dr. Majed Al-Mashari, Editor - Business Process Management Journal, <http://www.emeraldinsight.com/bpmj.htm> IS Dept., College of Computer & Information Sciences, King Saud University, Riyadh - 11543, P.O. Box 51178, Saudi Arabia E-Mail: malmashari@yahoo.com/mmashari@ccis.ksu.edu.sa __________________________________________________ Do You Yahoo!? Make international calls for as low as $.04/minute with Yahoo! Messenger http://phonecard.yahoo.com/ ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: cfp: ERP & SCM - ISoneWorld 2002, Las Vegas
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: cfp: ERP & SCM - ISoneWorld 2002, Las Vegas Date: Sat, 25 Aug 2001 00:47:29 -0700 From: "Majed Al-Mashari, PhD" <malmashari(a)YAHOO.COM> To: ISWORLD(a)LISTSERV.HEANET.IE Appologies for receiving multiple copies ---------- C A L L F O R P A P E R S ----------- Submission Deadline November 16, 2001 Enterprise Resource Planning & Supply Chain Management Track - ISneWorld International Conference Las Vegas, Nevada, 4-5 April, 2002 Important Dates: Electronic Submission Deadline November 16, 2001 Notification of Acceptance December 14, 2001 Camera Ready Submission February 15, 2002 TRACK CHAIR Majed Al-Mashari, PhD Information Systems Department, College of Computer & Information Sciences, King Saud University, malmashari@yahoo.com/mmashari@ccis.ksu.edu.sa For full details, please visit the ISoneWorld Home Page at http://www.isoneworld.org/ ===== Dr. Majed Al-Mashari, Editor - Business Process Management Journal, <http://www.emeraldinsight.com/bpmj.htm> IS Dept., College of Computer & Information Sciences, King Saud University, Riyadh - 11543, P.O. Box 51178, Saudi Arabia E-Mail: malmashari@yahoo.com/mmashari@ccis.ksu.edu.sa __________________________________________________ Do You Yahoo!? Make international calls for as low as $.04/minute with Yahoo! Messenger http://phonecard.yahoo.com/ ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: Call for Papers - Information Systems Journal - E-Commerce Enable d Manufacturing Operations
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: Call for Papers - Information Systems Journal - E-Commerce Enable d Manufacturing Operations Date: Fri, 24 Aug 2001 13:17:38 -0400 From: Joseph Sarkis <jsarkis(a)CLARKU.EDU> To: ISWORLD(a)LISTSERV.HEANET.IE CALL FOR PAPERS Information Systems Journal E-commerce Enabled Manufacturing Operations: Issues and Analysis The management of materials, information, and other resources in organizations has expanded beyond the role of typical operations managers. Along with the breakdown of internal and external organizational boundaries has come the more open environment that may envelop organizational boundaries. Practitioners and managers throughout the world have realized the enormity and importance of these inter-organizational systems. Central to the development of these systems are concepts, technologies, and tools for electronic commerce. These issues are of critical importance to large, medium, and small-sized manufacturing firms. E-commerce encourages and supports communication and cooperation among various functions, vendors, and customers of organizations. Evolving e-commerce paradigms and practices are expected to be central enablers to operations and manufacturing concepts such as concurrent engineering, design for "x", supply chain management, computer integrated manufacturing, agile and virtual enterprising. Thus, its importance is strategically vital to organizations that wish to remain competitive. Practitioners have realized this importance by spending billions in e-commerce-enabled systems and practices, and supporting processes. Yet, researchers have been slow to critically investigate their roles, especially with respect to manufacturing organizations. Thus, we have decided to help expand the field of knowledge in this area by offering this special issue of the Information Systems Journal. Papers are sought for a special issue, "E-commerce Enabled Manufacturing Operations: Issues and Analysis". Conceptual and strategic frameworks, empirical research, case studies, and analytical models focusing on development, design, management and control of e-commerce-enabled manufacturing and operations systems for improving organizational competitiveness are especially encouraged. Contributed papers may deal with, but are not limited to: * Planning for E-commerce in Manufacturing and Operations settings -Organizational strategy, justification, and project management -Models and tools to integrate and incorporate e-commerce within strategic directions -Applications of tools through case studies -Project management models (e-commerce linkages with internal systems) -Enterprise Resource Planning Systems -Web based enterprise integration and management * Design and Analysis of E-commerce based Manufacturing systems. -Performance of E-commerce enabled Manufacturing and Operations systems -Decision Tools and approaches for systems development -Integration of e-commerce with existing and new operations business processes and policies -Architectures and Systems Models integrating manufacturing and operations with E- Commerce * Operations of E-commerce systems -Capacity and logistics planning and management -Materials management in an E-commerce setting -Scheduling in an E-commerce setting -Supply Chain management within an E-commerce setting -Shop floor operations -Virtual facility layout * Monitoring and Control of E-commerce systems -Performance evaluation tools and techniques for E-commerce based operations systems -Decision support and expert systems and their development for the E-commerce enabled manufacturing setting -Cost Management and Product Pricing for E-commerce Enabled Systems Papers will be evaluated on their contribution, suitability to the special issue, and overall quality. Authors should closely follow the guidelines under "Instructions to Authors" of the Information Systems Journal. Please visit the homepage of the journal for further information: http://www.blacksci.co.uk/~cgilib/jnlpage.bin?Journal=isj&File=isj&Page=aims . Manuscripts will be strictly refereed based on the standards of the Information Systems Journal. Four copies of the manuscript should be mailed to one of the following guest editors by January 31, 2002. Publication Schedule: Deadline for submitting manuscripts: December 31, 2001 Review reports on the submitted papers: April 28, 2002 Revised paper submission: July 31, 2002 Forward final accepted papers to the Editor: September 30, 2002 Publication of the special issue: End of 2002. Guest Editors for the Special Issue: Professor A. Gunasekaran Department of Management University of Massachusetts 285 Old Westport Road North Dartmouth, MA 02747-2300 USA Tel: (508) 999-9187 Fax: (508) 999-8776 E-mail: agunasekaran(a)umassd.edu Professor Janice M. Burn Foundation Professor and Head MIS, Edith Cowan University Churchlands Campus Perth, WA 6018 Australia Tel: (618) 9273 8718 Fax: (618) 9273 8222 Mobile: 0419 925907 E-mail: j.burn(a)ecu.edu.au Professor Joseph Sarkis GSOM Clark University 950 Main Street Worcester, MA 01610-1477 USA Tel: (508) 793-7659 Fax: (508) 793-8822 E-mail: jsarkis(a)clarku.edu Professor R. P. Sundarraj GSOM Clark University 950 Main Street Worcester, MA 01610-1477 USA Tel: (508) 793-7648 Fax: (508) 793-8822 E-mail: rsundarraj(a)clarku.edu ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Fwd: Call for Papers for A Special Issue on Customer Relationship Management in Information Systems
by Gustaf Neumann 25 Aug '01

25 Aug '01

---------- Forwarded Message ---------- Subject: Call for Papers for A Special Issue on Customer Relationship Management in Information Systems Date: Fri, 24 Aug 2001 12:07:11 -0500 From: Nicholas-Romano <Nicholas-Romano(a)DEV21.TCOM.OKSTATE.EDU> To: ISWORLD(a)LISTSERV.HEANET.IE Call for Papers for A Special Issue on Customer Relationship Management in Information Systems BUSINESS PROCESS MANAGEMENT JOURNAL Electronic Commerce (eCommerce) is a significant, pervasive issue for enterprises and consumers. eCommerce is comprised of three relationship types: those between and among members within enterprises; those between enterprises and customers; and those between and among enterprises. It is the second type that this special issue of BPMJ addresses. In short Customer Relations Management (CRM) involves an enterprise attracting and maintaining relationship with its "Economically Valuable" customers, while at the same time repelling and eliminating those that prove to be "Economically Invaluable". The increasing emphasis on establishing and managing all types of eCommerce business relationships, but especially those between enterprises and customers is the theme of this special issue. Papers are invited for a special issue of the Business Process Management Journal (BPMJ) on 'Customer Relationship Management in Information Systems' . The aim is to publish original work highlighting various issues regarding conceptual and analytical models, business models and strategic frameworks, experimental studies, action research, surveys, and case studies focusing on the tools/techniques, justification, design and affects on consumer behavior and electronic markets are welcome from both the academic and industrial community. Contributed papers may deal with, but are not limited to: Customer Profiles, Knowledge Elicitation and Creation Customer Trust, Confidence, Loyalty, and Privacy Collaborative Customer Relationship Management CRM Business and Strategic Models Technological Issues Human Factors and Interface Issues Application of IS theories and Models to CRM Systems Customer Value-added Measurement and Instrument Development Cultural and National CRM Issues Customer Services, Complaints and Satisfaction Evolution and Status of CRM Research and Practice A 300-word proposal should be sent, for guidance on appropriateness, to the guest editor by e-mail. Closing date for receipt of proposals is March 15th, 2002. Manuscripts should be 3000-5000 words in length, single-spaced and in A4 Word format. All contributions are subjected to a double-blind review. There should be a separate title page giving the names, affiliations, email addresses and full postal addresses of all authors. Manuscripts, following the BPMJ guidelines (http://www.emeraldinsight.com/bpmj.htm), should be sent as e-mail attachments to the guest editors by April 30, 2002. Guest Editors for the BPMJ Special Issue on CRM in Information Systems: Nicholas C. Romano, Jr. College of Business Oklahoma State University - Tulsa 700 North Greenwood A venue Tulsa, OK 74112 USA nicholas-romano(a)mstm.okstate.edu Jerry Fjermestad School of Management New Jersey Institute of Technology University Heights Newark, NJ 07102 USA fjermestad(a)adm.njit.edu ___________________________________________________________________ | The Communications of AIS and The Journal of AIS are electronic | publications sponsored by the Association for Information Systems | JAIS: http://jais.aisnet.org/ - CAIS: http://cais.aisnet.org/ |----------------------- ISWorld Net Footer ------------------------ | Need help with ISWorld? -> http://www.isworld.org/isworldlist | If you can't find an answer contact isworld_manager(a)cornell.edu |___________________________________________________________________ -------------------------------------------------------

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Cfp August 2001