-------- Forwarded Message -------- Subject: [AISWorld] AMCIS 2019: Renewed Focus on Strategic IT Service Management (ITSM) Deliverables Date: Fri, 25 Jan 2019 19:51:41 +0330 From: Ahmad Alibabaee babaei@gmail.com To: aisworld@lists.aisnet.org CC: Peyman Badakhshan peyman.badakhshan@uni.li, Reza Vaezi svaezi@kennesaw.edu

Call for Papers: 25th AMCIS August 15 - 17, 2019, Cancun, Mexico

Track: Strategies and Competitive Uses of Information Technology Minitrack: Renewed Focus on Strategic IT Service Management (ITSM) Deliverables

ITSM is a customer-focused approach to delivering IT in the contemporary corporation. ITSM can strengthen customer relationships, enhance customer understanding of the services provided, and consistently deliver customer value. Although ITSM is not new (its roots go back the Information Technology Infrastructure Library [ITIL] in the 1980s), it is regaining importance as CIOs struggle to increase the relevance of IT to both its internal and external customers. ITSM-oriented leaders generally employ a framework that defines the relationships of IT technical resources to the services demanded by their users as well as defines the actual business services that they provide. Rigorously employed service terminology (ITIL, Version 3) clarifies the service to both the customer and the service provider, delineating service offerings, service features, providers, limitations, exclusions, eligibility, duration, cost, and service levels. This mini-track also focuses on theoretical approaches to providing strategic IT services, alignment of IT service deliverables with the corporate strategic plan, and best practices.

Important Dates: January 7, 2019: Manuscript submissions open March 1, 2019: 10 am PST Deadline for paper submissions April 15, 2019: Author notification of decisions April 24, 2019: Camera-ready submissions due

Submission Instructions: https://amcis2019.aisconferences.org/submissions/types-of-submissions/ https://amcis2019.aisconferences.org/submissions/types-of-submissions/

Minitrack co-chairs: Ahmad Alibabaei, Shahid Beheshti University of Medical Sciences, A.Alibabaei@sbmu.ac.ir\

Reza Vaezi, Kennesaw State University, svaezi@kennesaw.edu

Peyman Badakhshan, University of Liechtenstein, peyman.badakhshan@uni.li