-------- Forwarded Message --------
Call for Papers: 25th AMCIS
August 15 - 17, 2019, Cancun, Mexico
Track: Strategies and Competitive Uses of Information Technology
Minitrack: Renewed Focus on Strategic IT Service Management (ITSM)
Deliverables
ITSM is a customer-focused approach to delivering IT in the
contemporary
corporation. ITSM can strengthen customer relationships, enhance
customer
understanding of the services provided, and consistently deliver
customer
value. Although ITSM is not new (its roots go back the Information
Technology Infrastructure Library [ITIL] in the 1980s), it is
regaining
importance as CIOs struggle to increase the relevance of IT to
both its
internal and external customers. ITSM-oriented leaders generally
employ a
framework that defines the relationships of IT technical resources
to the
services demanded by their users as well as defines the actual
business
services that they provide. Rigorously employed service
terminology (ITIL,
Version 3) clarifies the service to both the customer and the
service
provider, delineating service offerings, service features,
providers,
limitations, exclusions, eligibility, duration, cost, and service
levels.
This mini-track also focuses on theoretical approaches to
providing
strategic IT services, alignment of IT service deliverables with
the
corporate strategic plan, and best practices.
Important Dates:
January 7, 2019: Manuscript submissions open
March 1, 2019: 10 am PST Deadline for paper submissions
April 15, 2019: Author notification of decisions
April 24, 2019: Camera-ready submissions due
Submission Instructions:
<https://amcis2019.aisconferences.org/submissions/types-of-submissions/>
https://amcis2019.aisconferences.org/submissions/types-of-submissions/
Minitrack co-chairs:
Ahmad Alibabaei, Shahid Beheshti University of Medical Sciences,
A.Alibabaei@sbmu.ac.ir\
Reza Vaezi, Kennesaw State University,
svaezi@kennesaw.edu
Peyman Badakhshan, University of Liechtenstein,
peyman.badakhshan@uni.li
--
Ahmad Alibabaei
Ph.D, Industrial Engineering-Information Technology
Assistant Professor, Shahid Beheshti University of Medical Sciences,
Email: A.Alibabaei@Sbmu.ac.ir
Mobile: +98 912 3172746
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