-------- Original-Nachricht -------- Betreff: [WI] Final CfP ACIS 2010 Track ³Service Management & Engineering² Datum: Fri, 25 Jun 2010 10:47:37 +0200 Von: Tilo Böhmann boehmann@iss-hamburg.de An: WI@aifb.uni-karlsruhe.de, wkwi@seda.wiai.uni-bamberg.de
Apologies for cross-postings.
---- Bitte beachten Sie die Verbindung zu einer Special Issue (2011) im Journal of Strategic Information Systems zum gleichen Thema. ----
CFP: ACIS 2010 Track ³Service Management& Engineering² http://conferenceit.com.au/acis2010/Conference%20Tracks_Service.htm as part of the 21st Australasian Conference on Information Systems (ACIS 2010) Brisbane, Australia, 1-3 December 2010, http://acis2010.org
IMPORTANT DATES
Paper submission: 12 July 2010 Notification of acceptance: 17 September 2010 ACIS 2010 conference: 1-3 December 2010
MOTIVATION AND SUGGESTED TOPICS OF THE ³SERVICE MANAGEMENT& ENGINEERING² TRACK
An increasing number of activities of public and private organizations are engineered and managed as services, often creating a new potential for economic growth and welfare through innovation and productivity gains. In addition to the increasing importance of the service perspective in the business domain, the service concept has also become very prominent in the IT domain. This is evident in developments like IT Service Management, Service-Oriented Architectures (SOA), Service Computing, and various ³XYZ-as-a-Service² concepts. While this increasingly blurs the line between a business view and an IT view of services, these concepts generally have different meanings and refer to different domains. Thus, there is a need for understanding how these two service worlds meet and how they change the alignment of business needs and IT capabilities.
This conference track seeks contributions that demonstrate how the IS discipline and related management disciplines can make an impact to improve the way organizations face the challenges of the progressing service-oriented economy that increasingly merges business- and IT-related service concepts.
AWARDS AND JOURNAL SPECIAL ISSUE: THE JOURNAL OF STRATEGIC INFORMATION SYSTEMS
There will be a ³Best Paper in the Track² Award and a ³Best Reviewer in the Track² Award to acknowledge outstanding contributions. Authors of selected high quality papers from the track will be invited to submit an extended version of the paper to the related special issue in The Journal of Strategic Information Systems (JSIS Special Issue on Service Management& Engineering: Aligning Business& IT Services: http://www.elsevier.com/locate/jsis).
TOPICS
Possible contributions may include, but are not limited to the following:
Service Management from an IS Perspective: - Service management - Service strategy management - Service value management - Service quality management - Service innovation management - Service governance - Service portfolio management - Service capability management - Service performance management - Service compliance and risk management - Service supplier& customer management - Services supply chain management - Services sourcing
Service Engineering from an IS Perspective: - Service lifecycle - New service development - Service analysis - Service design - Service bundling - Service standards - Service descriptions - Service modeling
Special topics on Information Systems and Services: - The position of IS in Service Science, Management and Engineering - IS contributions to Service Science - New business models for IS services, e.g. for service aggregation and brokerage - IS/IT services from a service(-dominant) logic - The role of IT services in IT-enabled value co-creation - Implications of value co-creation for IT-based services - Service business alignment / Aligning Business and IT Service Management - Business impact of IT service management - Management of IT-enabled service ecosystems - Servitization of IT and other industries - Embedding of IT services in business products and services - Design and Implementation and effects of automation and self-service technologies for IT services - Services E-commerce (i.e. electronic offering, trading, and purchasing of services)
SUBMISSIONS
ACIS 2010 calls for original, unpublished research papers (i.e. completed research and research-in-progress) in the areas defined in the conference track descriptions. All submissions must be in English and be submitted via the ACIS 2010 submission system at http://www.easychair.org/conferences/?conf=acis2010 by 12 July 2010. For more details about submission formats please see http://conferenceit.com.au/acis2010/Submission%20Process.htm.
MORE INFORMATION
The extended CFP is available at: http://conferenceit.com.au/acis2010/Conference%20Tracks_Service.htm
TRACK CHAIRS
Axel Korthaus, Queensland University of Technology, Brisbane, Australia, axel.korthaus@qut.edu.au
Erwin Fielt, Queensland University of Technology, Brisbane, Australia, e.fielt@qut.edu.au
Tilo Böhmann, International Business School of Service Management, Hamburg, Germany, boehmann@iss-hamburg.de
Julien Vayssière, Smart Services CRC, Sydney, Australia, julienv@smartservicescrc.com.au
ASSOCIATE EDITORS
Gerhard Satzger, Karlsruhe Service Research Institute (KSRI), Germany Marlon Dumas, University of Tartu, Estonia Harry Bouwman, TU Delft, The Netherlands Aileen Cater-Steel, University of Southern Queensland, Australia Alistair Barros, SAP Research, Australia Timber Haaker, Novay, The Netherlands
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Gustaf Neumann