Apologies for cross-postings.

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Bitte beachten Sie die Verbindung zu einer Special Issue (2011) im Journal
of Strategic Information Systems zum gleichen Thema.
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CFP: ACIS 2010 Track ³Service Management & Engineering²
http://conferenceit.com.au/acis2010/Conference%20Tracks_Service.htm
as part of the
21st Australasian Conference on Information Systems (ACIS 2010)
Brisbane, Australia, 1-3 December 2010, http://acis2010.org

IMPORTANT DATES

Paper submission: 12 July 2010
Notification of acceptance: 17 September 2010
ACIS 2010 conference: 1-3 December 2010

MOTIVATION AND SUGGESTED TOPICS OF THE ³SERVICE MANAGEMENT & ENGINEERING²
TRACK

An increasing number of activities of public and private organizations are
engineered and managed as services, often creating a new potential for
economic growth and welfare through innovation and productivity gains. In
addition to the increasing importance of the service perspective in the
business domain, the service concept has also become very prominent in the
IT domain. This is evident in developments like IT Service Management,
Service-Oriented Architectures (SOA), Service Computing, and various
³XYZ-as-a-Service² concepts. While this increasingly blurs the line between
a business view and an IT view of services, these concepts generally have
different meanings and refer to different domains. Thus, there is a need for
understanding how these two service worlds meet and how they change the
alignment of business needs and IT capabilities.

This conference track seeks contributions that demonstrate how the IS
discipline and related management disciplines can make an impact to improve
the way organizations face the challenges of the progressing
service-oriented economy that increasingly merges business- and IT-related
service concepts. 

AWARDS AND JOURNAL SPECIAL ISSUE: THE JOURNAL OF STRATEGIC INFORMATION
SYSTEMS

There will be a ³Best Paper in the Track² Award and a ³Best Reviewer in the
Track² Award to acknowledge outstanding contributions. Authors of selected
high quality papers from the track will be invited to submit an extended
version of the paper to the related special issue in The Journal of
Strategic Information Systems (JSIS Special Issue on Service Management &
Engineering: Aligning Business & IT Services:
http://www.elsevier.com/locate/jsis).

TOPICS

Possible contributions may include, but are not limited to the following:

Service Management from an IS Perspective:
- Service management
- Service strategy management
- Service value management
- Service quality management
- Service innovation management
- Service governance
- Service portfolio management
- Service capability management
- Service performance management
- Service compliance and risk management
- Service supplier & customer management
- Services supply chain management
- Services sourcing

Service Engineering from an IS Perspective:
- Service lifecycle
- New service development
- Service analysis
- Service design
- Service bundling
- Service standards
- Service descriptions
- Service modeling

Special topics on Information Systems and Services:
- The position of IS in Service Science, Management and Engineering
- IS contributions to Service Science
- New business models for IS services, e.g. for service aggregation and
brokerage
- IS/IT services from a service(-dominant) logic
- The role of IT services in IT-enabled value co-creation
- Implications of value co-creation for IT-based services
- Service business alignment / Aligning Business and IT Service Management
- Business impact of IT service management
- Management of IT-enabled service ecosystems
- Servitization of IT and other industries
- Embedding of IT services in business products and services
- Design and Implementation and effects of automation and self-service
technologies for IT services
- Services E-commerce (i.e. electronic offering, trading, and purchasing of
services)

SUBMISSIONS

ACIS 2010 calls for original, unpublished research papers (i.e. completed
research and research-in-progress) in the areas defined in the conference
track descriptions. All submissions must be in English and be submitted via
the ACIS 2010 submission system at
http://www.easychair.org/conferences/?conf=acis2010 by 12 July 2010. For
more details about submission formats please see
http://conferenceit.com.au/acis2010/Submission%20Process.htm.

MORE INFORMATION

The extended CFP is available at:
http://conferenceit.com.au/acis2010/Conference%20Tracks_Service.htm

TRACK CHAIRS

Axel Korthaus, Queensland University of Technology, Brisbane, Australia,
axel.korthaus@qut.edu.au

Erwin Fielt, Queensland University of Technology, Brisbane, Australia,
e.fielt@qut.edu.au 

Tilo Böhmann, International Business School of Service Management, Hamburg,
Germany,
boehmann@iss-hamburg.de

Julien Vayssière, Smart Services CRC, Sydney, Australia,
julienv@smartservicescrc.com.au

ASSOCIATE EDITORS

Gerhard Satzger, Karlsruhe Service Research Institute (KSRI), Germany
Marlon Dumas, University of Tartu, Estonia
Harry Bouwman, TU Delft, The Netherlands
Aileen Cater-Steel, University of Southern Queensland, Australia
Alistair Barros, SAP Research, Australia
Timber Haaker, Novay, The Netherlands



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