-------- Original Message -------- Subject: [AISWorld] Call for papers to the track "Public Sector ICT - Citizen Empowerment and Agency Transparency", ECIS'12, Barcelona, Spain, 10-13 June 2012 Date: Fri, 30 Sep 2011 15:50:29 +0200 From: Karin Axelsson karin.axelsson@liu.se To: aisworld@lists.aisnet.org aisworld@lists.aisnet.org

*** Apologies for cross-postings ***

Invitation to submit contributions to the track "Public Sector ICT - Citizen Empowerment and Agency Transparency" at the 20th European Conference on Information Systems (ECIS'12), Barcelona, Spain, 10-13 June 2012.

Currently public sector institutions, governments and agencies put high expectations in ICT as a solution to many of their challenges. It is expected that public sector ICT increases agency efficiency, citizens' perceived service quality and their willingness to participate in democratic processes. Thus, public sector ICT both comprises ICT to support agency employees and their internal processes, and provides public e-services directed towards citizens and businesses. As a corollary, the IS research community needs to develop further knowledge and inform practice, in order for public sector ICT development to meet the high expectations and reach success.

Both agency efficiency through ICT and citizen-oriented aspects of participation and involvement are considered to be important research issues within this track. A challenge in public sector practices is to balance the needs and expectations arising both from the public agencies and from the citizens and businesses. More knowledge is needed on issues such as how public administrations should conduct and prioritize ICT efforts, how ICT projects should be performed, and how citizens can be involved in the development and implementation of public e-services. New research issues also emerge from the major changes that public administrations go through as a result of increased ICT use in the agencies and in the interaction with the citizens. This sets greater demands on collaboration and interaction between different public agencies. Integrated and joined-up ICT solutions require legal, personal, organizational, semantic, and technical interoperability. Although public e-services are developed in coherence with the citizens' needs, also back-office challenges, such as changes in the work practices or work contents, the agency employees' competences and skills, and in the resources need to be addressed. In order to reach sustainability in public sector ICT efforts, both citizen empowerment and agency transparency are two significant and tightly coupled goals to strive for. In this track we call for papers that increase our knowledge and understanding of these phenomena.

Topics in this track include but are not limited to: . The e-service concept . Public e-service development . Interoperability within public sector and with external stakeholders . Integration of e-services and web-sites . E-infrastructure for public sector . Legal, organizational or personal conditions for and barriers to e-service development . Public e-services for businesses . E-government 2.0 . Public sector ICT impacts on social and global welfare . Citizen participation and involvement in public sector ICT . E-participation and social media in democratic processes . Citizens empowerment . E-services and citizen trust . Public-private partnerships . ICT in local government . E-services and redesign of public administration processes . Technologies and e-government . Identification and authentication in e-services

We welcome all types of contributions; full research papers, research in progress, and teaching cases.

Submission deadline: December 1, 2011. See further information: www.ecis2012.eu

Track co-chairs Professor Karin Axelsson Department of Management and Engineering Linköping University SE-581 83 Linköping Sweden karin.axelsson@liu.se

Professor Göran Goldkuhl Department of Management and Engineering Linköping University SE-581 83 Linköping Sweden goran.goldkuhl@liu.se

Professor Samuli Pekkola Department of Business Information Management and Logistics Tampere University of Technology FI-33101 Tampere Finland samuli.pekkola@tut.fi

Associate Editors Kim Normann Andersen, Copenhagen Business School, Denmark Karin Hedström, Örebro University, Sweden Arild Jansen, University of Oslo, Norway Ralf Klischewski, German University in Kairo, Egypt Ulf Melin, Linköping University, Sweden Carl Erik Moe, University of Agder, Norway Øystein Sæbø, University of Agder, Norway Murray Scott, NUI Galway, Ireland Jesper Simonsen, Roskilde University, Denmark Maddalena Sorrentino, State University of Milan, Italy Reima Suomi, University of Turku, Finland Efthimios Tambouris, University of Macedonia, Greece Maria Wimmer, University of Koblenz-Landau, Germany

-------------------------------------------------------------------- Karin Axelsson, Professor in Information Systems Linköping University Department of Management and Engineering SE-581 83 Linköping SWEDEN

Tel: 46(0)13284053 Fax: 46(0)13149403 http://www.iei.liu.se/is/axelsson-karin http://www.linkedin.com/in/karinaxelsson karin.axelsson@liu.se

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