-------- Original-Nachricht -------- Betreff: [AISWorld] CFC: AMCIS 2011 mini-track in Engineering and Management for IT-based Services Systems: a Systems Approach Datum: Thu, 9 Dec 2010 12:40:17 -0600 (CST) Von: Manuel Mora T. mmora@securenym.net Antwort an: mmora@securenym.net An: aisworld@lists.aisnet.org CC: ogelman@servidor.unam.mx
--------------------------------------------------------------------------- AMCIS 2011 / August 4-7, 2011 / Detroit, MI, USA Information Technology Services& Sourcing Track --------------------------------------------------------------------------- CALL FOR CONTRIBUTIONS: Engineering and Management for IT-based Services Systems: a Systems Approach Mini-Track. --------------------------------------------------------------------------- AIM This mini-track pursues to advance our scientific knowledge (and on the current limitations and conflicts) on the Foundations of Engineering and Management for Service Systems under a Systems Approach.
CONTEXT Service systems can be defined as ?? a value coproduction configuration of people, technology, other internal and external service systems, and shared information (such as language, processes, metrics, prices, policies, and laws.? (Spohrer, 2008). Accordingly, a service can be defined ?in general- as ?? the application of resources (including competences, skills, and knowledge) to make changes that have value for another (system)? (idem, 2008). In particular, it has been identified the relevance of IT for engineering and management IT services systems (Demirkan,& Goul, 2006; Rai& Sambamurthy, 2006; Beachboard et al. 2007; Zhao et al. 2007). Additionally, because service systems are also systems, their essential and shared attributes for general systems (Ackoff, 1971; Gelman& Garcia, 1989; Mora et al. 2009) should be considered. A Systems Approach research approach (Ackoff et al., 1962; Checkland, 2000) can be defined as an answering and problem-solving system comprised of: (i) systemic philosophical paradigms (P?s: an ontological, epistemological and axiological stance on the world): (ii) systemic theoretical frameworks (F?s: ideas-constructs, theories, and models); (iii) systemic methodologies (M?s: methods, techniques, and instruments), and (iv) situational areas identified as systems (A?s: natural, artificial or social objects, artifacts and subjects under study). This mini-track calls for papers that contribute to improve our scientific knowledge on quasi-stable and emergent research the Engineering and Management of IT-based Service Systems (ITSS) (references are available upon request).
COVERAGE ? Process international standards and models for ITSS ? Formal and semi-formal conceptualizations (ontologies in several formats) for ITSS ? Classification frameworks of ITSS by diverse discriminators ? Value models for ITSS ? Systems technical engineering methods for ITSS (a single methodology or several specific methodologies; phases, activities, tasks, artifacts, procedures, roles, metrics) ? Systems management engineering methods for ITSS (a single methodology or several specific methodologies; phases, activities, tasks, artifacts, procedures, roles, metrics) ? New IT required roles for ITSS ? Innovative applications of ITSS
IMPORTANT DATES 12/30/2010 AIS Review System will begin accepting submissions for AMCIS 2/17/2011 Submission deadline 3/24/2011 Authors notified of paper acceptance decision 4/21/2011 Camera-Ready Papers due
SUBMISSIONS WEBSITE http://mc.manuscriptcentral.com/amcis2011
MINI-TRACK CHAIRS Manuel Mora, Autonomous University of Aguascalientes, México Ovsei Gelman, CCADET-UNAM, México
TRACK CHAIRS Sunil Mithas, University of Maryland, USA Mani Subramani, University of Minnesota, USA ---------------------------------------------------------------------------
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