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AMCIS 2011  /  August 4-7, 2011 / Detroit, MI, USA
Information Technology Services & Sourcing Track
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                           CALL FOR CONTRIBUTIONS:
Engineering and Management for IT-based Services Systems: a Systems Approach
Mini-Track.
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AIM
This mini-track pursues to advance our scientific knowledge (and on the
current limitations and conflicts) on the Foundations of Engineering and
Management for Service Systems under a Systems Approach.

CONTEXT
Service systems can be defined as “… a value coproduction configuration of
people, technology, other internal and external service systems, and
shared information (such as language, processes, metrics, prices,
policies, and laws.” (Spohrer, 2008). Accordingly, a service can be
defined –in general- as “… the application of resources (including
competences, skills, and knowledge) to make changes that have value for
another (system)” (idem, 2008). In particular, it has been identified the
relevance of IT for engineering and management IT services systems
(Demirkan, & Goul, 2006; Rai & Sambamurthy, 2006; Beachboard et al. 2007;
Zhao et al. 2007). Additionally, because service systems are also systems,
their essential and shared attributes for general systems (Ackoff, 1971;
Gelman & Garcia, 1989; Mora et al. 2009) should be considered. A Systems
Approach research approach (Ackoff et al., 1962; Checkland, 2000) can be
defined as an answering and problem-solving system comprised of: (i)
systemic philosophical paradigms (P’s: an ontological, epistemological and
axiological stance on the world): (ii) systemic theoretical frameworks
(F’s: ideas-constructs, theories, and models); (iii) systemic
methodologies (M’s: methods, techniques, and instruments), and (iv)
situational areas identified as systems (A’s: natural, artificial or
social objects, artifacts and subjects under study). This mini-track calls
for
papers that contribute to improve our scientific knowledge on quasi-stable
and emergent research the Engineering and Management of IT-based Service
Systems (ITSS) (references are available upon request).

COVERAGE
• Process international standards and models for ITSS
• Formal and semi-formal conceptualizations (ontologies in several
formats) for ITSS
• Classification frameworks of ITSS by diverse discriminators
• Value models for ITSS
• Systems technical engineering methods for ITSS (a single methodology or
several specific methodologies; phases, activities, tasks, artifacts,
procedures, roles, metrics)
• Systems management engineering methods for ITSS (a single methodology or
several specific methodologies; phases, activities, tasks, artifacts,
procedures, roles, metrics)
• New IT required roles for ITSS
• Innovative applications of ITSS

IMPORTANT DATES
12/30/2010  AIS Review System will begin accepting submissions for AMCIS
2/17/2011 Submission deadline
3/24/2011 Authors notified of paper acceptance decision
4/21/2011 Camera-Ready Papers due

SUBMISSIONS WEBSITE
http://mc.manuscriptcentral.com/amcis2011

MINI-TRACK CHAIRS
Manuel Mora, Autonomous University of Aguascalientes, México
Ovsei Gelman, CCADET-UNAM, México

TRACK CHAIRS
Sunil Mithas, University of Maryland, USA
Mani Subramani, University of Minnesota, USA
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