-------- Forwarded Message -------- Subject: [AISWorld] Vol.12, No.4, Knowledge Management & E-Learning (Indexed by ESCI, Scopus) Date: Sat, 27 Mar 2021 10:44:27 +0800 From: maggie wang maggiemhwang@gmail.com To: aisworld AISWorld@lists.aisnet.org

************************************ Vol.12, No.4, Knowledge Management & E-Learning (Indexed by ESCI, Scopus) ************************************

As Editors-in-Chief of Knowledge Management & E-Learning (KM&EL), we are very pleased to announce the release of this issue. Please see below for a detailed description of the contents.

A FREE copy of this Issue can be downloaded at Knowledge Management & E-Learning (KM&EL) http://www.kmel-journal.org/ojs/index.php/online-publication KM&EL Lab, The University of Hong Kong http://kmel-lab.org/website/index.html

Maggie M. Wang and Stephen J. H. Yang Editors-in-Chief of KM&EL

************************************* The contents of this issue ************************************* Special Issue on “Visualizing user experience and stories: From customer journeys to patient experience mapping”

Editorial: Visualizing user experience and stories: From customer journeys to patient experience mapping by Andre W. Kushniruk and Avi Parush

Patient journey mapping: Current practices, challenges and future opportunities in healthcare by Amanda L. Joseph, Andre W. Kushniruk and Elizabeth M. Borycki

A case study of patient journey mapping to identify gaps in healthcare: Learning from experience with cancer diagnosis and treatment By Andre W. Kushniruk, Elizabeth M. Borycki and Avi Parush

Innovative care: Using ‘A day in the life’ as a tool to explore opportunities for a tech-enabled home for older Canadians By Rei Ahn and Sara Aghvami

Opportunities for improving how and when Canadians are informed about new prescription medications By Helen Monkman, Andre W. Kushniruk, Elizabeth M. Borycki, Debra Sheets, Jeff Barnett and Hannah Park

The current state of knowledge on mobile health interventions for opioid related harm: Integrating scoping review findings with the patient journey By Monica Aggarwal, Elizabeth M. Borycki, Evangeline Wagner and Kat Gosselin

Portrait of Ms. Diaz: Empirical study of patient journey mapping instruction for medical professional students By Hannah Park, Helen Monkman, Allison Wenger and Blake Lesselroth

Initial steps to measurement and improvement of family-centered communication during the pediatric patient journey of bone marrow transplantation By John F. Huber, Judith W. Dexheimer, Hannah Ingraham, Catherine Desmond, Anna Klunk, Katilyn Kusnier, Dawn Nebrig, Laura Flesch, Annamarie Borich, Stella M. Davies and Christopher E. Dandoy

Healthcare experience design: A conceptual and methodological framework for understanding the effects of usability on the access, delivery, and receipt of healthcare By Jessica Lynn Campbell

Patient journey mapping: Integrating digital technologies into the journey By Elizabeth M. Borycki, Andre W. Kushniruk, Evangeline Wagner and Ryan Kletke

******************************* Calls for Papers http://www.kmel-journal.org/ojs/index.php/online-publication/announcement

Special Issue on "Knowledge Creation, Translation and Mobilization About Information Technologies and Devices that Improve Citizen and Society Safety" Guest Editors: Prof. Elizabeth M. Borycki Prof. Andre W. Kushniruk

Special Issue on "Digital, or Undigital, that is the question: Shaping the future of Knowledge Management" Guest Editors: Prof. Piera Centobelli Prof. Roberto Cerchione

********************************* Knowledge Management & E-Learning: An International Journal (Indexed by ESCI, Scopus) http://www.kmel-journal.org/ojs/index.php/online-publication

KM&EL Journal Metrics (Scopus): 2019 CiteScore: 2.2 | Ranking: 344/1254 Education | 95/231Management of Technology and Innovation 2019 SJR: 0.414 | Ranking: 36/73 e-Learning | 543/1272 Education | 108/241 Management of Technology and Innovation _______________________________________________ AISWorld mailing list AISWorld@lists.aisnet.org