-------- Forwarded Message -------- Subject: [AISWorld] IJITSA 12(1) ToC Date: Thu, 11 Apr 2019 16:11:18 -0500 (CDT) From: mmora@securenym.net To: aisworld@lists.aisnet.org aisworld@lists.aisnet.org

The contents of the latest issue of: International Journal of Information Technologies and Systems Approach (IJITSA) - Volume 12, Issue 1, January - June 2019 Indexed by: Compendex (Elsevier Engineering Index), INSPEC, SCOPUS, Web of Science Emerging Sources Citation Index (ESCI)

Published: Semi-Annually in Print and Electronically ISSN: 1935-570X; EISSN: 1935-5718Published by IGI Global Publishing, Hershey, USA www.igi-global.com/ijitsa

Editor-in-Chief: Manuel Mora (Universidad Autónoma de Aguascalientes, Mexico)

GUEST EDITORIAL PREFACE Special Issue on Critical Management and Technical Issues of Data Center Systems Jorge Marx Gómez (Carl von Ossietzky Universität Oldenburg, Oldenburg, Germany), Manuel Mora (Autonomous University of Aguascalientes, Aguascalientes, Mexico), Rory V. O'Connor (School of Computing, Dublin City University, Dublin, Ireland), Mahesh Raisinghani (Texas Woman's University, Denton, USA) To obtain a copy of the Guest Editorial Preface, click on the link below. www.igi-global.com/pdf.aspx?tid=218854&ptid=200394&ctid=15&t=Special Issue on Critical Management and Technical Issues of Data Center Systems&isxn=9781522564683

ARTICLE 1 Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company Abir El Yamami (SSDIA Laboratory, Casablanca, Morocco), Khalifa Mansouri (SSDIA Laboratory, Casablanca, Morocco), Mohammed Qbadou (SSDIA Laboratory, Casablanca, Morocco), El Hossein Illoussamen (SSDIA Laboratory, Casablanca, Morocco) Given the critical consequences that IT can have on the survival of SMEs in a competitive environment, ITSM practices have becoming a necessity for SMEs that must be investigated. ITIL is criticized as being appropriate for large enterprises and less for SMEs. Thus, it calls for tailoring this framework while taking into consideration the specific realities of small companies. In this context, this article provides a practical tool formally developed according to the design science research approach, and it addresses an area of relevance to both practitioners and academics and suggests solutions that can help managers to personalize IT service practices to suit the characteristics of small scale enterprises. Results show that the flexible nature of the proposed framework has enabled to overcome the main difficulties of ITIL components implementation in small scale environments. It is found that the integrated use of balanced scorecard perspectives and ITIL practices can help SMEs to better implement ITIL components, achieving in that way a better alignment between the business and the IT. To obtain a copy of the entire article, click on the link below. www.igi-global.com/article/introducing-itil-framework-in-small-enterprises/218855 To read a PDF sample of this article, click on the link below. www.igi-global.com/viewtitlesample.aspx?id=218855&isxn=9781522564683

ARTICLE 2 A QoS-Enhanced Model for Inter-Site Backup Operations in Cloud SDN Ammar AlSous (Carl von Ossietzky University of Oldenburg, Oldenburg, Germany), Jorge Marx Gómez (Carl von Ossietzky University of Oldenburg, Oldenburg, Germany) Data centers backup using a cloud service is a significant operation that saves the data from being lost. It reduces the costs and optimize the hardware provisioning level. Software defined networking (SDN) is a growing network paradigm which divides the usual monolithic control and data plane found in the classical network paradigm. It improves and simplifies the network management process. This research addresses a specific problem in SDNs regarding Quality of Service (QoS) target achievement in backup operations between data centers (inter-site). This fundamental backup activity has special QoS requirements. The aim of this article is to provide a new cost-efficient inter-site backup model for cloud networks using the SDN technique. It helps in choosing a path to perform the backup in the current network according to customer's and provider's requirements, while taking the QoS parameters into consideration simultaneously, in order to achieve an efficient-cost solution. To obtain a copy of the entire article, click on the link below. www.igi-global.com/article/a-qos-enhanced-model-for-inter-site-backup-operations-in-cloud-sdn/218856 To read a PDF sample of this article, click on the link below. www.igi-global.com/viewtitlesample.aspx?id=218856&isxn=9781522564683

ARTICLE 3 Towards Benefiting Both Cloud Users and Service Providers Through Resource Provisioning Durga S. (Karunya Institute of Technology and Sciences, Coimbatore, India), Mohan S. (Department of Computer Engineering, Al Yamamah University, Riyadh, Kingdom of Saudi Arabia), Dinesh Peter J. (Karunya Institute of Technology and Sciences, Coimbatore, India), Martina Rebecca Nittala (Karunya Institute of Technology and Sciences, Coimbatore, India) Cloud users expect high Quality of service (QoS) levels within their budget and the cloud service providers (CSPs) to maximize their profits, always strive for the cost and energy minimization and better resource utilization. Any error in the management of resources causes Service Level Agreement (SLA) violations, high penalties, low customer satisfaction, and long-term losses. The objective of this article is to present a literature review on various resource provisioning strategies and also to present a novel cluster-based resource provisioning (CB-RP) technique that satisfies the needs of both cloud users and CSP. CB-RP employs a heart algorithm to cluster the arriving requests based on its characteristics. The CB-RP technique aims to analyze the requests and provision the resources according to the request category. Simulation results show that our technique produces significant improvements in terms of cost savings, resource utilization and turnaround time compared with state of art technique. To obtain a copy of the entire article, click on the link below. www.igi-global.com/article/towards-benefiting-both-cloud-users-and-service-providers-through-resource-provisioning/218857 To read a PDF sample of this article, click on the link below. www.igi-global.com/viewtitlesample.aspx?id=218857&isxn=9781522564683

ARTICLE 4 Business Continuity Management in Data Center Environments Holmes E. Miller (Muhlenberg College, Allentown, USA), Kurt J. Engemann (Iona College, Rochelle, USA) In this article, the authors discuss how business continuity methodologies can be used by data centers to respond to natural disasters, man-made disasters, and accidents. Because organizations depend on computing services, which may become unavailable when disasters strike, prudent risk management processes can provide for continuation and recovery of operations. With a focus on data centers, this article discusses the business continuity plan development process. This article also considers elements of a business continuity management plan, which includes strategy development, preparedness, mitigation, exercises, and response and recovery, and discuss business continuity strategies for colocation and cloud-based data center architectures. Finally, the authors discuss how the ordered weighted average (OWA) methodology can be used to incorporate a decision makers risk profile when confronted with decisions related to the processes discussed. To obtain a copy of the entire article, click on the link below. www.igi-global.com/article/business-continuity-management-in-data-center-environments/218858 To read a PDF sample of this article, click on the link below. www.igi-global.com/viewtitlesample.aspx?id=218858&isxn=9781522564683

ARTICLE 5 Exploring ITIL® Implementation Challenges in Latin American Companies Teresa Lucio-Nieto (Universidad Iberoamericana, Customer Care Associates, Mexico City, México), Dora Luz González-Bañales (Tecnológico Nacional de México, Instituto Tecnológico de Durango, Durango, México) The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Participants suggested that the existence of a service management office (SMO) could represent a way of addressing these challenges and to more effectively realize ITIL benefits. To obtain a copy of the entire article, click on the link below. www.igi-global.com/article/exploring-itil-implementation-challenges-in-latin-american-companies/218859 To read a PDF sample of this article, click on the link below. www.igi-global.com/viewtitlesample.aspx?id=218859&isxn=9781522564683 ________________________________________ For full copies of the above articles, check for this issue of the International Journal of Information Technologies and Systems Approach (IJITSA) in your institution's library. This journal is also included in the IGI Global aggregated "InfoSci-Journals" database: www.igi-global.com/isj. ________________________________________ CALL FOR PAPERS Mission of IJITSA: The primary objective of International Journal of Information Technologies and the Systems Approach (IJITSA) is to disseminate and discuss high quality research results on information systems and related upper and lower level Systems as well as interactions with software engineering, systems engineering, complex systems, and philosophy of systems sciences issues through rigorous theoretical, modeling/simulation, engineering, or behavioral studies in order to explore, describe, predict, explain, design, evaluate or intervene on organizational systems. Whereas information systems are the main objects of study, the systems approach – any variant – is the main research method and philosophical stance used. Indices of IJITSA: • ACM Digital Library • Bacon's Media Directory • Cabell's Directories • Compendex (Elsevier Engineering Index) • CSA Illumina • DBLP • GetCited • Google Scholar • INSPEC • JournalTOCs • Library & Information Science Abstracts (LISA) • MediaFinder • Norwegian Social Science Data Services (NSD) • SCIRUS • SCOPUS • The Index of Information Systems Journals • The Standard Periodical Directory • Ulrich's Periodicals Directory • Web of Science • Web of Science Emerging Sources Citation Index (ESCI) Coverage of IJITSA: Topics to be discussed in this journal include (but are not limited to) the following: • Agent-based simulation • Axiology of systems • Complex systems foundations • Complex systems frameworks, models and processes • Critical heuristics systems • Critical systems • Epistemology of systems • Information security systems • Mathematical analysis of systems • Multi-scale analysis • Ontology of sytems • Philosophy of systems sciences • Socio-technical systems • Soft systems methodology • System dynamics • System of systems concepts • Systemic action research • Systemic analysis of ISO, IEEE, ANSI, TIA standards • Systemic business process-oriented frameworks • Systemic case study • Systemic conceptual study • Systemic decision-making models • Systemic design of IT systems • Systemic design of service systems • Systemic design of SoS (System of Systems) • Systemic design of systems • Systemic evaluation of IT systems • Systemic evaluation of software development tools • Systemic experiments • Systemic green IT frameworks • Systemic implementation of IT systems • Systemic IT service management frameworks • Systemic IT service management standards (ITIL, ISO 20000, CobIT, CMMI-SVC, etc) • Systemic review of ISO, CMMI and IEEE systems engineering standards • Systemic review of software development agile methods • Systemic review of software development business process-oriented methods • Systemic review of software development service-oriented methods • Systemic risk management • Systemic service-oriented frameworks • Systemic software process frameworks (CMMI, ISO 12207, ISO 29110, IEEE 1471, etc) • Systemic surveys • Systemic TOEP feasibility studies • Systems analysis • Systems design • Systems engineering frameworks • Systems evaluation • Systems simulation • Total systems intervention • Viable system models Interested authors should consult the journal's manuscript submission guidelines www.igi-global.com/calls-for-papers/international-journal-information-technologies-systems/1098

-------------------------------------------------- Manuel Mora, EngD. Full-time Professor and Researcher Level C ACM Senior Member / SNI Level II Department of Information Systems Autonomous University of Aguascalientes Ave. Universidad 940 Aguascalientes, AGS Mexico, 20131 LINKEDIN Weblink: https://www.linkedin.com/in/manuel-mora-engd-37b03a1/ RESEARCHGATE Weblink: https://www.researchgate.net/profile/Manuel_Mora SCHOLAR GOOGLE Weblink: https://scholar.google.com.mx/citations?hl=en&user=97rTgbkAAAAJ&view... SCOPUS weblink: https://www.scopus.com/authid/detail.uri?authorId=25823339800

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