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The contents of the latest issue of: International Journal of
Information
Technologies and Systems Approach (IJITSA) - Volume 12, Issue 1,
January -
June 2019
Indexed by: Compendex (Elsevier Engineering Index), INSPEC,
SCOPUS, Web of
Science Emerging Sources Citation Index (ESCI)
Published: Semi-Annually in Print and Electronically
ISSN: 1935-570X; EISSN: 1935-5718Published by IGI Global
Publishing,
Hershey, USA
www.igi-global.com/ijitsa
Editor-in-Chief: Manuel Mora (Universidad Autónoma de
Aguascalientes, Mexico)
GUEST EDITORIAL PREFACE
Special Issue on Critical Management and Technical Issues of Data
Center
Systems
Jorge Marx Gómez (Carl von Ossietzky Universität Oldenburg,
Oldenburg,
Germany), Manuel Mora (Autonomous University of Aguascalientes,
Aguascalientes, Mexico), Rory V. O'Connor (School of Computing,
Dublin
City University, Dublin, Ireland), Mahesh Raisinghani (Texas
Woman's
University, Denton, USA)
To obtain a copy of the Guest Editorial Preface, click on the link
below.
www.igi-global.com/pdf.aspx?tid=218854&ptid=200394&ctid=15&t=Special
Issue
on Critical Management and Technical Issues of Data Center
Systems&isxn=9781522564683
ARTICLE 1
Introducing ITIL Framework in Small Enterprises: Tailoring ITSM
Practices
to the Size of Company
Abir El Yamami (SSDIA Laboratory, Casablanca, Morocco), Khalifa
Mansouri
(SSDIA Laboratory, Casablanca, Morocco), Mohammed Qbadou (SSDIA
Laboratory, Casablanca, Morocco), El Hossein Illoussamen (SSDIA
Laboratory, Casablanca, Morocco)
Given the critical consequences that IT can have on the survival
of SMEs
in a competitive environment, ITSM practices have becoming a
necessity for
SMEs that must be investigated. ITIL is criticized as being
appropriate
for large enterprises and less for SMEs. Thus, it calls for
tailoring this
framework while taking into consideration the specific realities
of small
companies. In this context, this article provides a practical tool
formally developed according to the design science research
approach, and
it addresses an area of relevance to both practitioners and
academics and
suggests solutions that can help managers to personalize IT
service
practices to suit the characteristics of small scale enterprises.
Results
show that the flexible nature of the proposed framework has
enabled to
overcome the main difficulties of ITIL components implementation
in small
scale environments. It is found that the integrated use of
balanced
scorecard perspectives and ITIL practices can help SMEs to better
implement ITIL components, achieving in that way a better
alignment
between the business and the IT.
To obtain a copy of the entire article, click on the link below.
www.igi-global.com/article/introducing-itil-framework-in-small-enterprises/218855
To read a PDF sample of this article, click on the link below.
www.igi-global.com/viewtitlesample.aspx?id=218855&isxn=9781522564683
ARTICLE 2
A QoS-Enhanced Model for Inter-Site Backup Operations in Cloud SDN
Ammar AlSous (Carl von Ossietzky University of Oldenburg,
Oldenburg,
Germany), Jorge Marx Gómez (Carl von Ossietzky University of
Oldenburg,
Oldenburg, Germany)
Data centers backup using a cloud service is a significant
operation that
saves the data from being lost. It reduces the costs and optimize
the
hardware provisioning level. Software defined networking (SDN) is
a
growing network paradigm which divides the usual monolithic
control and
data plane found in the classical network paradigm. It improves
and
simplifies the network management process. This research addresses
a
specific problem in SDNs regarding Quality of Service (QoS) target
achievement in backup operations between data centers
(inter-site). This
fundamental backup activity has special QoS requirements. The aim
of this
article is to provide a new cost-efficient inter-site backup model
for
cloud networks using the SDN technique. It helps in choosing a
path to
perform the backup in the current network according to customer's
and
provider's requirements, while taking the QoS parameters into
consideration simultaneously, in order to achieve an
efficient-cost
solution.
To obtain a copy of the entire article, click on the link below.
www.igi-global.com/article/a-qos-enhanced-model-for-inter-site-backup-operations-in-cloud-sdn/218856
To read a PDF sample of this article, click on the link below.
www.igi-global.com/viewtitlesample.aspx?id=218856&isxn=9781522564683
ARTICLE 3
Towards Benefiting Both Cloud Users and Service Providers Through
Resource
Provisioning
Durga S. (Karunya Institute of Technology and Sciences,
Coimbatore,
India), Mohan S. (Department of Computer Engineering, Al Yamamah
University, Riyadh, Kingdom of Saudi Arabia), Dinesh Peter J.
(Karunya
Institute of Technology and Sciences, Coimbatore, India), Martina
Rebecca
Nittala (Karunya Institute of Technology and Sciences, Coimbatore,
India)
Cloud users expect high Quality of service (QoS) levels within
their
budget and the cloud service providers (CSPs) to maximize their
profits,
always strive for the cost and energy minimization and better
resource
utilization. Any error in the management of resources causes
Service Level
Agreement (SLA) violations, high penalties, low customer
satisfaction, and
long-term losses. The objective of this article is to present a
literature
review on various resource provisioning strategies and also to
present a
novel cluster-based resource provisioning (CB-RP) technique that
satisfies
the needs of both cloud users and CSP. CB-RP employs a heart
algorithm to
cluster the arriving requests based on its characteristics. The
CB-RP
technique aims to analyze the requests and provision the resources
according to the request category. Simulation results show that
our
technique produces significant improvements in terms of cost
savings,
resource utilization and turnaround time compared with state of
art
technique.
To obtain a copy of the entire article, click on the link below.
www.igi-global.com/article/towards-benefiting-both-cloud-users-and-service-providers-through-resource-provisioning/218857
To read a PDF sample of this article, click on the link below.
www.igi-global.com/viewtitlesample.aspx?id=218857&isxn=9781522564683
ARTICLE 4
Business Continuity Management in Data Center Environments
Holmes E. Miller (Muhlenberg College, Allentown, USA), Kurt J.
Engemann
(Iona College, Rochelle, USA)
In this article, the authors discuss how business continuity
methodologies
can be used by data centers to respond to natural disasters,
man-made
disasters, and accidents. Because organizations depend on
computing
services, which may become unavailable when disasters strike,
prudent risk
management processes can provide for continuation and recovery of
operations. With a focus on data centers, this article discusses
the
business continuity plan development process. This article also
considers
elements of a business continuity management plan, which includes
strategy
development, preparedness, mitigation, exercises, and response and
recovery, and discuss business continuity strategies for
colocation and
cloud-based data center architectures. Finally, the authors
discuss how
the ordered weighted average (OWA) methodology can be used to
incorporate
a decision makers risk profile when confronted with decisions
related to
the processes discussed.
To obtain a copy of the entire article, click on the link below.
www.igi-global.com/article/business-continuity-management-in-data-center-environments/218858
To read a PDF sample of this article, click on the link below.
www.igi-global.com/viewtitlesample.aspx?id=218858&isxn=9781522564683
ARTICLE 5
Exploring ITIL® Implementation Challenges in Latin American
Companies
Teresa Lucio-Nieto (Universidad Iberoamericana, Customer Care
Associates,
Mexico City, México), Dora Luz González-Bañales (Tecnológico
Nacional de
México, Instituto Tecnológico de Durango, Durango, México)
The purpose of this article is to explore the challenges faced
when
implementing the information technology infrastructure library
(ITIL)
framework. An online survey was completed by 169 Latin American
companies.
Questions focused mainly on the current perceptions and assessment
of ITIL
benefits. A descriptive statistical analysis approach was
employed.
Evidence suggests that the main challenges of implementing ITIL
are the
time devoted by the information technology staff involved in the
project,
their understanding of ITIL purposes, and the support they receive
from
senior management. Participants suggested that the existence of a
service
management office (SMO) could represent a way of addressing these
challenges and to more effectively realize ITIL benefits.
To obtain a copy of the entire article, click on the link below.
www.igi-global.com/article/exploring-itil-implementation-challenges-in-latin-american-companies/218859
To read a PDF sample of this article, click on the link below.
www.igi-global.com/viewtitlesample.aspx?id=218859&isxn=9781522564683
________________________________________
For full copies of the above articles, check for this issue of the
International Journal of Information Technologies and Systems
Approach
(IJITSA) in your institution's library. This journal is also
included in
the IGI Global aggregated "InfoSci-Journals" database:
www.igi-global.com/isj.
________________________________________
CALL FOR PAPERS
Mission of IJITSA:
The primary objective of International Journal of Information
Technologies
and the Systems Approach (IJITSA) is to disseminate and discuss
high
quality research results on information systems and related upper
and
lower level Systems as well as interactions with software
engineering,
systems engineering, complex systems, and philosophy of systems
sciences
issues through rigorous theoretical, modeling/simulation,
engineering, or
behavioral studies in order to explore, describe, predict,
explain,
design, evaluate or intervene on organizational systems. Whereas
information systems are the main objects of study, the systems
approach –
any variant – is the main research method and philosophical stance
used.
Indices of IJITSA:
• ACM Digital Library
• Bacon's Media Directory
• Cabell's Directories
• Compendex (Elsevier Engineering Index)
• CSA Illumina
• DBLP
• GetCited
• Google Scholar
• INSPEC
• JournalTOCs
• Library & Information Science Abstracts (LISA)
• MediaFinder
• Norwegian Social Science Data Services (NSD)
• SCIRUS
• SCOPUS
• The Index of Information Systems Journals
• The Standard Periodical Directory
• Ulrich's Periodicals Directory
• Web of Science
• Web of Science Emerging Sources Citation Index (ESCI)
Coverage of IJITSA:
Topics to be discussed in this journal include (but are not
limited to)
the following:
• Agent-based simulation
• Axiology of systems
• Complex systems foundations
• Complex systems frameworks, models and processes
• Critical heuristics systems
• Critical systems
• Epistemology of systems
• Information security systems
• Mathematical analysis of systems
• Multi-scale analysis
• Ontology of sytems
• Philosophy of systems sciences
• Socio-technical systems
• Soft systems methodology
• System dynamics
• System of systems concepts
• Systemic action research
• Systemic analysis of ISO, IEEE, ANSI, TIA standards
• Systemic business process-oriented frameworks
• Systemic case study
• Systemic conceptual study
• Systemic decision-making models
• Systemic design of IT systems
• Systemic design of service systems
• Systemic design of SoS (System of Systems)
• Systemic design of systems
• Systemic evaluation of IT systems
• Systemic evaluation of software development tools
• Systemic experiments
• Systemic green IT frameworks
• Systemic implementation of IT systems
• Systemic IT service management frameworks
• Systemic IT service management standards (ITIL, ISO 20000,
CobIT,
CMMI-SVC, etc)
• Systemic review of ISO, CMMI and IEEE systems engineering
standards
• Systemic review of software development agile methods
• Systemic review of software development business
process-oriented methods
• Systemic review of software development service-oriented methods
• Systemic risk management
• Systemic service-oriented frameworks
• Systemic software process frameworks (CMMI, ISO 12207, ISO
29110, IEEE
1471, etc)
• Systemic surveys
• Systemic TOEP feasibility studies
• Systems analysis
• Systems design
• Systems engineering frameworks
• Systems evaluation
• Systems simulation
• Total systems intervention
• Viable system models
Interested authors should consult the journal's manuscript
submission
guidelines
www.igi-global.com/calls-for-papers/international-journal-information-technologies-systems/1098
--------------------------------------------------
Manuel Mora, EngD.
Full-time Professor and Researcher Level C
ACM Senior Member / SNI Level II
Department of Information Systems
Autonomous University of Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131
LINKEDIN Weblink:
https://www.linkedin.com/in/manuel-mora-engd-37b03a1/
RESEARCHGATE Weblink:
https://www.researchgate.net/profile/Manuel_Mora
SCHOLAR GOOGLE Weblink:
https://scholar.google.com.mx/citations?hl=en&user=97rTgbkAAAAJ&view_op=list_works&sortby=pubdateblink
SCOPUS weblink:
https://www.scopus.com/authid/detail.uri?authorId=25823339800
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