-------- Original Message -------- Subject: [AISWorld] Call for Book Chapters: “Knowledge Management and Drivers of Innovation in Services Industries” Date: Mon, 28 Mar 2011 02:30:25 +0200 From: "PATRICIA ORDOÑEZ DE PABLOS" patriop@uniovi.es To: AISWorld@lists.aisnet.org
*CALL FOR CHAPTER PROPOSALS*
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*Book Chapter Submission: April 15, 2011*
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*?Knowledge Management and Drivers of Innovation in Services Industries?*
A book edited by *Dr. Patricia Ordoñez de Pablos *(University of Oviedo, Spain)
And Dr Miltiadis D. Lytras (The American College of Greece, Greece)
To be published by IGI Global
http://www.igi-global.com/AuthorsEditors/AuthorEditorResources/CallForBookCh...
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*Introduction*
The reality is that there is very little research in service innovation. In the current economic environment, service sector dominates the economies of the developed world. In this complex scenario, service is fast becoming the key driver of socio-economic, academic and commercial research attention.
One of the main drivers that shape services and service companies, organizations and governments is the increasing intensity of knowledge in services, and the impact of information and communication technologies on them. Because knowledge in knowledge-intensive services is typically located in product, service or both, it is important to collect, store, modify, update and distribute it in a way that would provide value for the clients.
The */subject area/* is a combination of Knowledge Management, Information Technologies, Information Systems and Government Policies.
*Objective of the Book*
Knowledge Management is concerned with all aspects of eliciting, acquiring, modeling and managing knowledge, as well as its role in the construction of knowledge-intensive systems and services for the semantic web, knowledge management, e-business, natural language processing, intelligent information integration and so.
Application of knowledge resources successfully helps the organization to deliver creative products and services.
Especially in service business, service job experience and information about the customer as well as the installed site equipment are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated and presented on demand. These requirements play a crucial role for contact centers, which have the first contacts with customers, as well as for the field service engineers, who have the closest contacts with the customers during executions of service jobs at the customers? sites.
*Target Audience*
§Politicians
§Professors in academia,
§Policy Makers
§Government officers
§Students
§Corporate heads of firms
§Senior general managers
§Managing directors
§Board directors
§Academics and researchers in the field both in universities and business schools
§Information technology directors and managers
§Social Corporate Responsibilitymanagers and directors
§Libraries and information centres serving the needs of the above
*Recommended topics*
Topics include, but are not limited to, the following:
?Theory of knowledge
?Knowledge creation and capture in the service industry
?Knowledge representation in the service industry
?Knowledge sharing in the service industry
?Knowledge evaluation in the service industry
?Knowledge retention in the service industry
?Knowledge Management and risk management
?Best practices and experiences in KM
? Knowledge Engineering
? E-government and public administration
?Tools and technology for knowledge management
?Knowledge Management and risk management
?Knowledge Management and Government in Cities and Communities
?Knowledge Management in NGO
?Knowledge Management in Libraries and Information Sectors
?Copyright, Creative Commons and Ethical Issues in a Knowledge Economy
?Knowledge Management in education
?Knowledge Management in tourism
?Knowledge Management in health services and organizations
?Knowledge Management and Collaboration
?Knowledge Networks and Ecologies
?Measuring Intellectual Capital
?Intellectual Capital Reporting
?Knowledge-intensive services; Services as complex systems
?Service business models (in-sourcing, shared services, outsourcing, off-shoring)
?Service design and modelling; Service development and design processes
?Managing service delivery and operations
?Service innovation
?Service risk management
?Privacy and security in services;
?Intellectual property issues in services
?Service level agreements
?Applying service design principles
?Evolution of Service Oriented Innovation/Value Networks
?Software as a service
?Customer care and call centre management services
?Knowledge discovery and data mining in the service industry
?Knowledge management and organizational learning and web semantic
Submission Procedure
Full chapters are expected to be submitted by *April 15, 2011*. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project.
*Publisher*
This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the ?Information Science Reference? (formerly Idea Group Reference) and ?Medical Information Science Reference? imprints. For additional information regarding the publisher, please visit www.igi-global.com http://www.igi-global.com/. This publication is anticipated to be released in 2012.
*Important Dates*
*April 15, 2011*Full Chapter Submission
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/Inquiries and submissions can be forwarded electronically to:/
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*Dr. Patricia Ordoñez de Pablos*
University of Oviedo, Spain
E-mail: patriop@uniovi.es mailto:patriop@uniovi.es
With CC to:
*Dr Miltiadis D. Lytras*
American College of Greece, Greece
Email:miltiadis.lytras@gmail.com mailto:miltiadis.lytras@gmail.com