Subject: | [AISWorld] Call for Book Chapters: Knowledge Management and Drivers of Innovation in Services Industries |
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Date: | Mon, 28 Mar 2011 02:30:25 +0200 |
From: | "PATRICIA ORDOŅEZ DE PABLOS" <patriop@uniovi.es> |
To: | AISWorld@lists.aisnet.org |
CALL FOR CHAPTER PROPOSALS
Book Chapter Submission: April 15, 2011
Knowledge Management and Drivers of Innovation in Services Industries
A book edited by Dr. Patricia
Ordoņez de Pablos (
And Dr Miltiadis D. Lytras (The American College of Greece, Greece)
To be published by IGI Global
Introduction
The reality is that there is very little research in service innovation. In the current economic environment, service sector dominates the economies of the developed world. In this complex scenario, service is fast becoming the key driver of socio-economic, academic and commercial research attention.
One of the main drivers that shape services and service companies, organizations and governments is the increasing intensity of knowledge in services, and the impact of information and communication technologies on them. Because knowledge in knowledge-intensive services is typically located in product, service or both, it is important to collect, store, modify, update and distribute it in a way that would provide value for the clients.
The subject area is a combination of Knowledge Management, Information Technologies, Information Systems and Government Policies.
Objective of the Book
Knowledge Management is concerned with all aspects of eliciting, acquiring, modeling and managing knowledge, as well as its role in the construction of knowledge-intensive systems and services for the semantic web, knowledge management, e-business, natural language processing, intelligent information integration and so.
Application of knowledge resources successfully helps the organization to deliver creative products and services.
Especially in service business, service job experience and information about the customer as well as the installed site equipment are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated and presented on demand. These requirements play a crucial role for contact centers, which have the first contacts with customers, as well as for the field service engineers, who have the closest contacts with the customers during executions of service jobs at the customers sites.
Target Audience
§ Politicians
§ Professors in academia,
§ Policy Makers
§ Government officers
§ Students
§ Corporate heads of firms
§ Senior general managers
§ Managing directors
§ Board directors
§ Academics and researchers in the field both in universities and business schools
§ Information technology directors and managers
§ Social Corporate Responsibility managers and directors
§ Libraries and information centres serving the needs of the above
Recommended topics
Topics include, but are not limited to, the following:
Theory of knowledge
Knowledge creation and capture in the service industry
Knowledge representation in the service industry
Knowledge sharing in the service industry
Knowledge evaluation in the service industry
Knowledge retention in the service industry
Knowledge Management and risk management
Best practices and experiences in KM
Knowledge Engineering
E-government and public administration
Tools and technology for knowledge management
Knowledge Management and risk management
Knowledge Management and Government in Cities and Communities
Knowledge Management in NGO
Knowledge Management in Libraries and Information Sectors
Copyright, Creative Commons and Ethical Issues in a Knowledge Economy
Knowledge Management in education
Knowledge Management in tourism
Knowledge Management in health services and organizations
Knowledge Management and Collaboration
Knowledge Networks and Ecologies
Measuring Intellectual Capital
Intellectual Capital Reporting
Knowledge-intensive services; Services as complex systems
Service business models (in-sourcing, shared services, outsourcing, off-shoring)
Service design and modelling; Service development and design processes
Managing service delivery and operations
Service innovation
Service risk management
Privacy and security in services;
Intellectual property issues in services
Service level agreements
Applying service design principles
Evolution of Service Oriented Innovation/Value Networks
Software as a service
Customer care and call centre management services
Knowledge discovery and data mining in the service industry
Knowledge management and organizational learning and web semantic
Full chapters are expected to be submitted by April 15, 2011. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project.
Publisher
This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the Information Science Reference (formerly Idea Group Reference) and Medical Information Science Reference imprints. For additional information regarding the publisher, please visit www.igi-global.com. This publication is anticipated to be released in 2012.
Important Dates
April 15, 2011 Full Chapter Submission
Inquiries and submissions can be forwarded electronically to:
Dr. Patricia Ordoņez de Pablos
E-mail: patriop@uniovi.es
With CC to:
Dr Miltiadis D. Lytras
American College of Greece, Greece
Email:miltiadis.lytras@gmail.com