-------- Original-Nachricht -------- Betreff: [WI] CFP AMCIS 2009 mini-track 'Aligning Business and IT Service Management' Datum: Mon, 3 Nov 2008 10:18:41 +0100 Von: Tilo Böhmann (ISS Hamburg) boehmann@iss-hamburg.de An: wi@aifb.uni-karlsruhe.de

Call for Papers for the Mini Track

Aligning Business and IT Service Management

AMCIS - Americas Conference on Information Systems San Francisco, USA, August 6-9, 2009 http://amcis2009.aisnet.org/

Purpose

IT Service Management has become an accepted good practice for internal and external service providers. The associated management disciplines focus providers on agreeing operational and financial performance standards with their customers and deliver services that reliably meet these objectives.

While the focus on operational performance was clearly helpful in the initial stages of IT service management and process outsourcing/offshoring, IT services now have the potential to become relevant strategic assets and impact entire business models. This requires a fresh perspective on IT service management from a strategic lens. For one, the ubiquity of IT in products and the growing use of information systems to support business services let IT service management become an integral part of the value delivery systems of many enterprises. For example, e-business systems and self-service systems on the web routinely extend IT services to many firm's end-customers. Likewise, the diffusion of remote services technology in many technology products pushes manufacturing firms into becoming providers of IT services. Managing the portfolio of IT services thus needs to integrate with the strategic planning and innovation processes of these firms.

Even more, the opportunities that come with the emerging Web-based service industries will lead to new business models, decreasing importance of regional and organizational boundaries and require new models of business-IT alignment. The vision of business networks based on interrelated service ecosystems in which entire business processes are composed out of available services now becomes reality. Firms are challenged in this environment with how they position themselves strategically, how to develop appropriate inter-organizational governance frameworks and how to source, aggregate, broker and channel a quickly growing number of highly innovative services.

Suggested Topics

This mini-track aims at accelerating high quality research in this fast developing domain and invites conceptual and empirical papers on completed research as well as research-in-progress papers. Possible contributions may include, but are not limited to the following: - Service governance - Service alignment - New business models for IT services, e.g. for service aggregation and brokerage - IT service portfolio management / IT service product management - Embedding of IT services in business products and services - Inter-organizational IT service management - Management of IT-enabled service ecosystems - New service development for IT services - IT service performance management - Managing innovation-focused client-provider relationships for IT services - IT services from a service(-dominant) logic and the role of IT services in IT-enabled value co-creation

Important Dates: - February 20, 2009: Deadline for Paper Submission - April 2, 2009: Notification of Paper Acceptance - April 20, 2009: Camera Ready Copy Due

Mini-track chairs

Tilo Böhmann ISS International Business School of Service Management Hamburg, Germany boehmann@iss-hamburg.de

Michael Rosemann Queensland University of Technology Brisbane, Australia m.rosemann@qut.edu.au

Bo Edvardsson Karlstad University Karlstad, Sweden Bo.edvardsson@kau.se

Helmut Krcmar Technische Universität München München, Germany krcmar@in.tum.de

Prof. Dr. Tilo Böhmann ISS - International Business School of Service Management Hamburg Research Group Service Management Hans-Henny-Jahnn-Weg 9 22085 Hamburg (Germany) T: +49 (40) 53 69 91 - 50 F: +49 (40) 53 69 91 - 66 @: boehmann@iss-hamburg.de W: http://www.iss-hamburg.de

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