Forwarded message from [nicholas-romano@utulsa.edu] sent originally on Sat, 5 Feb 2000 23:34:44 -0600: : AMCIS 2000 : Americas Conference on Information Systems : Long Beach, California : August 10th - 13th, 2000 : : Call for Papers for the Mini Track : "Customer Relations Management" : : This mini track addresses issues of Customer Relations : Management (CRM). CRM involves attracting and keeping : "Economically Valuable" customers and repelling and : eliminating "Economically Invaluable" ones. Peter Keen : asserts we are on the threshold of a shift from a : transaction-based economy to a relationship-based : economy. The significance of CRM will continue to : increase along with growth in Knowledge-Based Business : Models and Electronic Commerce. The future will involve : business models that integrate customers as equal : partners within markets, rather that than considering : them only as end-nodes in value chains. This rising : importance of managing customer relationships in : Information Systems is the catalyst for proposing this : minitrack. : : Possible Topics may include but are not limited to the : following: : : · CRM within Markets : · Market Development and Structure : · Market Management : · Market Governmental Regulation : · Market Cooperative Norms and Netiquette : : · CRM within Business Models : · Business Model Development : · Virtual Communities : : · Knowledge Management for CRM : · Customer Profiles, Knowledge Elicitation and Creation : · Knowledge Analysis and Enhancement : · Knowledge Representation and Specification : : · CRM Technological Issues : · Ease of Use and Usability : · Application of IS theories and Models to eCommerce : Applications : · New Devices and Channels : : · CRM Human Issues. : · Customer Commitment to Relationships : · Customer Trust and Confidence : · Customer Privacy : · Customer Satisfaction : · Customer Value-added Measurement : · Customer Interactions : · Cyber-intermediation : : Mini Track Chair : Nicholas C. Romano, Jr., : Department of MIS : College of Business Administration : 600 S. College Avenue : University of Tulsa : Tulsa, OK 74104-3189 : Nicholas-Romano@Utulsa.EDU : Voice: 918-631-3992 : Fax: 918-631-2164 : : Important Dates : Submission of Material : March 15, 2000 : Notification of Acceptance: April 15, 2000 : Camera-Ready Copy: May 5, 2000 : Conference Registration: June 1, 2000 : : Submission Guidelines : All submissions and inquiries are to be made to : (Nicholas C. Romano, Jr. - Nicholas-Romano@Utulsa.EDU). : Submissions must be in English, and should represent : the original work of the authors. Each submission is : limited to SEVEN pages (approximately 3500 words) in : length for a full complete research paper and THREE : pages (approximately 1500 words) for a : research-in-progress paper. All submissions should be : made electronically and sent as an attachment in MS : Word, WordPerfect, PDF, or HTML format. Please indicate : "AMCIS 2000 CRM Mini Track Submission" in the subject : line of the e-mail to which your submissions are : attached. Best papers will be recognized and receive : awards at the conference. : : Submissions should include the following: : i)Name, e-mail, mailing address, university/organization : affiliation, phone/fax numbers of the contact person and : all co-authors. : ii)Title of the submission, Keywords (five words), : Abstract , and Main body of the submission. : iii) References and/or bibliography (in MIS Quarterly : format). : : Americas Conference on Information Systems covers the : latest and important issues in Information Systems and : to serve the research and teaching interests of the IS : community. For more details about AMCIS 2000, see : www.csulb.edu/conference/ais2000. : : ===== Start of ISWorld List Footer ===== : ISWorld list is a service of the Association for Information Systems (AIS) : (http://www.aisnet.org) hosted at University College Dublin. For archives, : subscribing, or posting "norms" see http://www.isworld.org/isworldlist : ===== End of ISWorld List Footer =====

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