-------- Weitergeleitete Nachricht -------- Betreff: [AISWorld] CFP: Decision-Making Support Systems for Supporting Quality Management Systems in Higher Education Institutions (special issue in the IJDSST) Datum: Tue, 26 Jan 2016 11:15:00 -0600 (CST) Von: mmora@securenym.net An: aisworld@lists.aisnet.org Kopie (CC): MRaisinghani@mail.twu.edu, wangfen@cwu.edu, jorge.marx.gomez@uni-oldenburg.de

Calls for Papers (special): International Journal of Decision Support System Technology (IJDSST)

Special Issue On: Decision-Making Support Systems for Supporting Quality Management Systems in Higher Education Institutions

Submission Due Date: March 31, 2016 !

Submission website: http://www.igi-global.com/submission/submit-manuscript/?jid=1120&cfcid=b...

Introduction In the modern world of knowledge economy, the Higher Education Institutions (HEIs) play a critical role in increasing and sustaining the country competitiveness (Schleicher, 2006). HEIs, both public and private ones, are also not exempt from the market forces and governmental pressures for being more efficient and effective (CEE, 2003; Dumond & Johnson, 2013). The general aim on high quality educational services provision is now mandatory for any HEI around the globe.

To assess and stimulate high quality educational services in HEIs, national and international regulator agencies have elaborated standards and guidelines on quality of education (Doherthy, 1997; ENQA, 2005). Consequently, HEIs are encouraged to satisfy and fulfill such expected nationwide and international regulations. Given this situation, top managers from HEIs face the challenge of leading their organizations toward the achievement and compliance of such educational quality regulations. As Tsinidou et al. (2010, pp. 227) pointed out: “Universities have realized that their long-term survival depends on how good their services are and that quality sets one university apart from the rest”.

HEIs, thus, are implementing Quality Management Systems (QMS) (ISO, 2005; 2007; Bae, 2007). In particular, decision making is a core activity performed in the QMS because of the strong positive or negative consequences from adequate or inadequate decisions made in HEIs. Decision-making activity can be defined as the managerial process of framing a decision-making situation, designing a decision model with a set of courses of action and evaluation criteria, evaluating such a set against the evaluation criteria for selecting the most adequate course of action, and implementing it, and learning from its outcomes and its process (Forgionne et al., 2009). Given the inherent difficulty of carrying out a decision-making process manually, this process has been vastly supported by special computer-based applications called Decision-Making Support Systems (DMSS) (Mora et al., 2002). In general, DMSS have been widely used in domains such as financial, healthcare, military, and politics among many others (Mora et al., 2002). Furthermore, several well-structured DMSS development methodologies and DMSS maturity models have been reported in the literature (Mora et al., 2011; El-Gayar et al., 2011). However, in the particular domain of QMS for HEIs, its utilization has been scarcely reported (Mustafa & Goh, 1996; Ho et al., 2006).

Hence, under this managerial context of HEI’s, our aim is to raise awareness on the worldwide HEI top management community, as well as on the value that DMSS can provide to HEIs. Simultaneously, this CFP is a call for DMSS research community for addressing the challenges and opportunities in the HEI QMS domain.

References Bae, S. (2007). The relationship between ISO 9000 participation and educational outcomes of schools. Quality Assurance in Education, 15(3), 251 – 270. CEE (2003). Investing efficiently in education and training: an imperative for Europe. Brussels, Belgium: Commission of the European Communities. Doherty, G.D. (1997). Quality, standards, the consumer paradigm and developments in higher education. Quality Assurance in Education, 5(4), 239 – 248. Dumond, E. J., & Johnson, T. W. (2013). Managing university business educational quality: ISO or AACSB? Quality Assurance in Education, 21(2), 127-144. El-Gayar, O. F., Deokar, A. V., & Tao, J. (2011). DSS-CMM: A Capability Maturity Model for DSS Development Processes. International Journal of Decision Support System Technology (IJDSST), 3(4), 14-34 ENQA (2005). Standards and Guidelines for Quality Assurance in the European Higher Education Area. Helsinki, Finland: European Association for Quality Assurance in Higher Education. Forgionne, G., Mora, M., Gupta, J. N., & Gelman, O. (2009). Decision-Making Support Systems. In: M. Khosrow-Pour (Ed.), Encyclopedia of Information Science and Technology, Second Edition (pp. 978-984). ISO (2005). International Standard ISO 9001 Quality Management Systems – Requirements. Geneva, Switzerland: ISO. ISO (2007). IWA 2 Quality management systems — Guidelines for the application of ISO 9001:2000 in education. Geneva, Switzerland: ISO. Mora, M., Forgionne, G. & Gupta, J. (Eds.) (2002). Decision-making support systems: achievements, trends and challenges for the new decade. Hershey, PA: Idea Group. Mora, M., Wang, F., Gelman, O., & Kljajic, M. (2011). IDSSE-M: A Software System Engineering Methodology for Developing Intelligent Decision-Making Support Systems. International Journal of Decision Support System Technology (IJDSST), 3(4), 55-84. Mustafa, A., & Goh, M. (1996). Multi-criterion models for higher education administration. Omega, 24(2), 167-178. Schleicher, A. (2006). The economics of knowledge: Why education is key for Europe’s success. Brussels, Belgium: The Lisbon Council. Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: an empirical study. Quality Assurance in Education, 18(3).

Objective To collect and disseminate high quality theoretical and applied research on contemporaneous achievements and open challenges regarding the utilization of Decision-Making Support Systems (DMSS) (classic and modern types) for supporting Quality Management Systems (QMS) in Higher Education Institutions (HEIs).

Recommended Topics Topics to be discussed in this special issue include (but are not limited to) the following:

Relevance of DMSS for supporting QMS of HEIs Typologies and Taxonomies of decision problems found in QMS of HEIs Survey on DMSS applications (pilot and operational ones) in QMS of HEIs Architectures of DMSS for supporting QMS of HEIs DMSS requirements engineering focused on QMS of HEIs DMSS design methods focused on QMS of HEIs Comparison of DMSS mechanisms (MAUT, AHP, TOPSIS, Fuzzy AHP, and so forth) in the context of QMS for HEIs Case studies of real (pilot or operational one) DMSS applications in QMS for HEIs Survey on modern DMSS applications (business intelligence and academic analytics) in QMS for HEIs Review of open source technologies for implementing DMSS in QMS of HEIs Business analytics and strategic applications of DMSS in QMS of HEIs Opportunities, risks, and challenges of social media and mobile computing and its impact on DMSS in QMS of HEIs Scalable cloud platform enabled DMSS for the management, storage and distribution of digital assets and artifacts in QMS of HEIs Managerial and technical challenges for implementing DMSS in QMS of HEIs Meta-analysis and/or mixed methods studies of DMSS in QMS of HEIs

Submission Procedure Researchers and practitioners are invited to submit papers for this special theme issue on Decision-Making Support Systems for supporting Quality Management Systems in Higher Education Institutions on or before March 31, 2016. All submissions must be original and may not be under review by another publication. INTERESTED AUTHORS SHOULD CONSULT THE JOURNAL’S GUIDELINES FOR MANUSCRIPT SUBMISSIONS at http://www.igi-global.com/Files/AuthorEditor/guidelinessubmission.pdf. All submitted papers will be reviewed on a double-blind, peer review basis. Papers must follow APA style for reference citations.

All submissions and inquiries should be directed to the attention of:

Dr. Manuel Mora Guest Editor International Journal of Decision Support System Technology (IJDSST) email: dr.manuel.mora.uaa@gmail.com Guest Editors Dr. Manuel Mora, Autonomous University of Aguascalientes, Mexico Dr. Fen Wang, Central Washington University, USA Dr. Michael Raisinghani, Texas Woman’s University, USA Dr. Jorge Marx Gomez, University of Oldenburg, Germany

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