-------- Forwarded Message -------- Subject: [AISWorld] CFP on "Agile IT Service Practices for Data Centers - on-premises, edge, cloud or hybrid types-." - Journal of Supercomputing Date: Thu, 12 May 2022 19:01:44 +0000 From: JOSE MANUEL MORA TAVAREZ jose.mora@edu.uaa.mx To: aisworld@lists.aisnet.org aisworld@lists.aisnet.org CC: jorge.marx.gomez@uni-oldenburg.de jorge.marx.gomez@uni-oldenburg.de, raul.valverde raul.valverde@concordia.ca, Fen Wang Fen.Wang@cwu.edu

Call for Papers: Agile IT Service Practices for Data Centers - on-premises, edge, cloud or hybrid types-. The Journal of Supercomputinghttps://www.springer.com/journal/11227/

An International Journal of High-Performance Computer Design, Analysis, and Use

Deadline for submissions: May 31, 2022 - there will be not deadline extension.

Data Centers - On-Premises, Edge, Cloud or Hybrid types-, have become the ICT infrastructure backbone that permits the delivery of thousands of IT services every day in the modern business world (Patterson, 2008; Kant, 2009; Wu & Buyya, 2015; Marx-Gómez et al., 2017; Satyanarayanan, 2017; Senyo et al., 2018; Hughes et al., 2021). All types of organization sectors like finance, banking, telecom, transport, delivery, retail, e-commerce, healthcare, energy, education, military, manufacturing, news, and entertainment, as well governmental settings, with millions of organizations and end-users rely on IT services delivered from Data Centers (Knowledge Sourcing Intelligence LLP, 2020).

However, outages, breakdowns, and IT service incidents caused by IT management or IT engineering issues in Data Centers are frequently reported (Totaluptime, 2020; CRN, 2020). Consequently, to anticipate and cope with IT service disruptions, in the last decade, practically most of the large- and medium-sized global business corporations have implemented some of the several available plan-driven (i.e. rigor-oriented) IT Service Management (ITSM) frameworks and standards, such as ITIL v2011 (itSMF UK & Agutter, 2012), CMMI-SVC v1.3 (Software Engineering Institute, 2010), and the ISO/IEC 20000:2005 standard (ISO/IEC 2005a, 2005b, 2010), to manage the governing, planning, design, deployment, operation, and improvement of IT services (Mora et al., 2014; 2015). Multiple organizational benefits such as improvements in the service quality, customer satisfaction, reduction of IT downtime, IT staff morale, and financial contribution metrics have been also reported for the utilization of ITSM frameworks and standards (Marrone & Kolbe, 2011; Marrone et al., 2014).

Nowadays, the demand for business services agility supported by IT services has produced the recent emergence of agile, lightweight, and/or lean ITSM frameworks and standards (Lean IT Association, 2015; FitSM, 2016; Verlaine, 2017; Agutter et al., 2017; ISO/IEC/IEEE 2018a; 2018b; TSO, 2019; Galup et al., 2020; Mora et al., 2021). However, given the novelty of these agile, lightweight, and/or lean ITSM frameworks and standards, and the scarcity of conceptual and empirical studies on them, there is a lack of informative references on the applicability, benefits, and limitations of using agile, lightweight, and lean ITSM frameworks and standards for the ITSM practitioners and scholars as well as a distinct knowledge gap for the global business organizations interested in the utilization of them for managing IT services with an agile approach.

Consequently, this special issue pursues to advance rigorous and relevant scientific knowledge related to agile IT Services practices applied for IT services released in Data Centers – any type of On-Premises, Edge, Cloud or Hybrid-. This special issue aims to help IT Services designers to plan, analyze, design, assembly, deploy, operate, improve, and retire IT services delivered at Data Centers using agile practices.

Topics of interest for the special issue include but are not limited to the following ones:

* Conceptual studies on the agile, lightweight, and/or lean IT service management and engineering practices * Conceptual comparative studies between rigor-oriented and agile, lightweight, and lean IT service management and engineering practices * Statistical survey studies on the implementation of the agile, lightweight, and/or lean IT service management and engineering practices * Case studies on the implementation of the agile, lightweight, and/or lean IT service management and engineering practices * Simulation studies – system dynamics, discrete event, agent-based or hybrid- on managerial features of the agile, lightweight, and/or lean IT service management and engineering practices * Design research studies on specific managerial features of the agile, lightweight, and/or lean IT service management and engineering practices * Experimental studies on specific managerial features of the agile, lightweight, and/or lean IT service management and engineering practices * Surveys of ICT tools and platforms for agile, lightweight, and/or lean IT service management and engineering practices * Studies on agile IT service managerial implications – economic impacts and costs, organizational benefits and risks, implementation facilitators and inhibitors – of the agile, lightweight, and/or lean IT service management and engineering practices

Hence, due to the recent emergence of agile ITSM approaches and the high relevance of IT services released in Data Centers -any type-, and the strong pressure for business agility, we require high-quality research papers using any appropriate research method to study the problems related to the theme of this special issue, such as statistical survey, simulation, case study, experiments, design research, or conceptual study.

Important dates:

Deadline for submissions: May 31, 2022

Initial editorial decision: July 31, 2022

Deadline for reviewed submissions: September 30, 2022

Final editorial decision: October 31, 2022

Deadline for camera-ready version: November 30, 2022

Publication date: 2023 year

Submission Guidelines:

Please consult the authors’ guidelines at https://www.springer.com/journal/11227/submission-guidelines

Special Issue Guest Editors:

Prof. Manuel Mora, Autonomous University of Aguascalientes, Mexico Prof. Jorge Marx Gómez, University of Oldenburg, Germany Dr. Raul Valverde, Concordia University, Canada Prof. Fen Wang, Central Washington University, USA

References

Agutter, C., van Hove, S., Steinberg, R., & England, R. (2017). VeriSM - A service management approach for the digital age. Van Haren, Netherlands.

CRN (2020). Website https://www.crn.com/slide-shows/cloud/the-10-biggest-cloud-outages-of-2020/2

FitSM. (2016). FitSM-2: Objectives and activities, The FitSM Standard Family: Standard for lightweight IT service management 1, version 2.2. Https://www.fitsm.eu/downloads/https://www.fitsm.eu/downloads/

Galup, S., Dattero, R., & Quan, J. (2020). What do agile, lean, and ITIL mean to DevOps?. Communications of the ACM, 63(10), 48-53.

Hughes, L., Sweeney, D., & Kasunic, M. (2021). Planning and Design Considerations for Data Centers. Technical Note CMU/SEI-2021-TN-002. Software Engineering Institute, CMU.

ISO/IEC. (2005a). ISO/IEC 20000-1:2005 Information technology - Service management – Part 1: Specification. International Organization for Standardization.

ISO/IEC. (2005b). ISO/IEC 20000-1:2005 Information technology — Service management — Part 2: Code of practice. International Organization for Standardization.

ISO/IEC. (2010). ISO/IEC TR 20000-4:2010 Information technology — Service management — Part 4: Process reference model. International Organization for Standardization.

ISO/IEC (2018a). ISO/IEC 20000-1:2018 Information technology — Service management — Part 1: Service management system requirements. International Organization for Standardization.

ISO/IEC (2018b). ISO/IEC 29110-4-3:2018 Systems and software engineering — Lifecycle profiles for very small entities (VSEs) — Part 4-3: Service delivery — Profile specification. International Organization for Standardization.

itSMF UK, & Agutter, C. (2012). ITIL Foundation Handbook. The Stationery Office.

Kant, K. (2009). Data center evolution: A tutorial on state of the art, issues, and challenges. Computer Networks, 53(17), 2939-2965.

Knowledge Sourcing Intelligence LLP (2020). Data Center Infrastructure Market - Forecasts from 2020 to 2025. ID: 5009312 Report March 2020 Region: Global.

Lean IT Association. (2015). Lean IT Foundation - Increasing the Value of IT. Newark, NJ: Lean IT Association.

Marrone, M., & Kolbe, L. M. (2011). Impact of IT service management frameworks on the IT organization. Business & Information Systems Engineering, 3(1), 5-18.

Marrone, M., Gacenga, F., Cater-Steel, A., & Kolbe, L. (2014). IT service management: A cross-national study of ITIL adoption. Communications of the association for information systems, 34(1), 49, 1-30.

Marx-Gómez, J., Mora, M., Raisinghani, M. S., Nebel, W., & O’Connor, R. V. (2017). Engineering and Management of Data Centers. Springer.

Mora, M., Raisinghani, M., O'Connor, R. V., Gomez, J. M., & Gelman, O. (2014). An extensive review of IT service design in seven international ITSM processes frameworks: Part I. International Journal of Information Technologies and Systems Approach, 7(2), 83-107.

Mora, M., Gomez, J. M., O'Connor, R. V., Raisinghani, M., & Gelman, O. (2015). An extensive review of IT service design in seven international ITSM processes frameworks: Part II. International Journal of Information Technologies and Systems Approach (IJITSA), 8(1), 69-90.

Mora, M., Gómez, J. M., Wang, F., & Díaz, E. O. (2021). A Review of the IT Service Design Process. In M. Mora, J. Marx-Gomez, R. O’Connor, & A. Buchalcevova (Eds.), Agile ITSM Frameworks. Balancing Agile and Disciplined Engineering and Management Approaches for IT Services and Software Products, (pp. 248-270). IGI Global.

Patterson, D. A. (2008). Technical perspective: the data center is the computer. Communications of the ACM, 51(1), 105-105.

Satyanarayanan, M. (2017). The emergence of edge computing. Computer, 50(1), 30-39.

Senyo, P. K., Addae, E., & Boateng, R. (2018). Cloud computing research: A review of research themes, frameworks, methods and future research directions. International Journal of Information Management, 38(1), 128-139.

Software Engineering Institute. (2010). CMMI for Service Version 1.3, CMMI-SVC v1. 3. CMU/SEI-2010-TR-034. Software Engineering Institute.

TSO (2019). ITIL Foundation: ITIL 4 Edition. The Stationery Office Ltd.

Verlaine, B. (2017). Toward an agile IT service management framework. Service Science, 9(4), 263-274.

Totaluptime (2020). Website https://totaluptime.com/notable-cloud-outages-of-2020/

Wu, C., & Buyya, R. (2015). Cloud Data Centers and Cost Modeling: A complete guide to planning, designing and building a cloud data center. Morgan Kaufmann.

-------------------------------------------------------------------------- Manuel Mora, EngD. Full-time Professor and Researcher Level C ACM Senior Member / SNI Member Department of Information Systems Autonomous University of Aguascalientes Ave. Universidad 940 Aguascalientes, AGS Mexico, 20131 Linkedin Weblinkhttps://www.linkedin.com/in/manuel-mora-37b03a1/ / ResearchGate Weblinkhttps://www.researchgate.net/profile/Manuel_Mora Scholar Google Weblink / https://scholar.google.com.mx/citations?user=97rTgbkAAAAJ&hl=en&oi=sra SCOPUS Weblinkhttps://www.scopus.com/authid/detail.uri?authorId=25823339800 --------------------------------------------------------------------------

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