-------- Original-Nachricht -------- Betreff: [AISWorld] CALL FOR PAPERS - Service Systems Design and Innovation Minitrack at AMCIS 2013 Datum: Sun, 16 Dec 2012 21:11:09 +0400 (GST) Von: Baker, Jeffrey M. jbaker@aus.edu An: aisworld@lists.aisnet.org

CALL FOR PAPERS - Service Systems Design and Innovation Minitrack at AMCIS 2013

Track: Service Systems

Mini-Track: Service Systems Design and Innovation

Mini-Track Co-Chairs: Jaeki Song, Ph.D. Texas Tech University jaeki.song@ttu.edu

Jeff Baker, Ph.D. American University of Sharjah, jbaker@aus.edu The global economy is being rapidly transformed into a service-oriented economy - service and its systems innovations are critical for the success of firms, and new ways to design and deliver services become vital for obtaining competitive advantage. In this transformational era of business, researchers have highlighted the need for better theorizing regarding services (Rai and Sambamurthy 2006) and service systems (Kim and Nam, 2009). Even the traditional concepts of services and goods have been challenged, with researchers noting that when goods are the delivery medium for services, all exchanges in the economy become, in essence, service-for-service (Vargo and Lusch 2004). In this new conceptualization, understanding the roles of goods and services, and of customers and partners, is vital in the process of value creation. In addition, understanding the systems through which services are designed, delivered, and operated is critical for the success of business innovation. The conceptualization of service in information technology (IT) and service systems supported by ICT is on-going process. Researchers and practitioners need to better understand the new value of proposition of IT in a service oriented economy (Barrett et al., 2011) and the impact of the innovation of service systems on firm performance (Kim and Nam, 2009). Possible topics in this track include, but are not limited to the following:

- Innovation in IT services - The role of IT in service design and innovation - Value co-creation and service systems innovation - Service and its systems innovation in emerging markets - Service systems (including service networks) design and management - Measuring productivity in services and service systems - The role of service innovation in improving business performance - IT-enabled service design in the social economy - Customer-led innovation in ICT services - Service and its systems innovation in education - Service and its systems innovation in the government sector - Service and its systems innovation in small and medium enterprises

- Service and its systems design and customer experience - Service systems design tools and techniques

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