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Subject: CFP: Workshop on Evaluating Collaborative Enterprises Date: Fri, 22 Feb 2002 02:11:47 +1300 From: Kinshuk kinshuk_admin@INSPIRE.NET.NZ To: ISWORLD@LISTSERV.HEANET.IE

IEEE 11th International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises Carnegie Mellon University, Pittsburgh, PA, USA June 10-12, 2002 WETICE

Call for Participation 3-Day Workshop on Evaluating Collaborative Enterprises

Workshop Co-Chairs:

Elaine M. Raybourn Sandia National Laboratories, USA

Julian Newman Glasgow Caledonian, UK

Effective collaboration involves people, communication, and the co-creation of meaning through information sharing that may be synchronous and/or asynchronous. Internet technology has enabled basic communication infrastructures to facilitate people working together collaboratively over the Web. However, using these applications has proven much more difficult in enabling effective collaboration within and among enterprises than previously acknowledged. Researchers and practioners need tools to measure the incremental progress towards developing useful collaborative groupware systems, as well as methods to evaluate the impact of specific technologies on the effectiveness of human to human, or human to machine collaboration. We believe developing effective evaluation methodologies will facilitate progress in designing and deploying Web-based collaborative technologies.

The primary goal of this workshop is to provide a forum, in which researchers and practitioners can share tools and evaluation methodologies of collaborative enterprises, lessons learned from deployment of collaborative technologies in organizations or educational institutions, and ideas for directions the area of evaluation must move toward in order to facilitate the progress of distributed collaboration.

This workshop is an excellent opportunity to bring together people who are addressing the unique and challenging needs of collaborative enterprise evaluation. We welcome delegates from all aspects of industry and academia. Previous WETICE workshops have attracted delegates from areas such as computer science, information science, artificial intelligence, communication, psychology, sociology, education, human factors, usability, systems engineering, and library sciences.

Important Dates Full papers due to individual workshops-March 29, 2002 Notification to authors- April 26, 2002 Final papers for Post-proceedings - May 22, 2002 Advance registration deadline- May 22, 2002 Final workshop reports by Workshop Chairs- June 28, 2002 (after the workshop) Workshop Dates- June 10-12, 2002

Workshop Description:

The Evaluating Collaborative Enterprises workshop builds upon the research presentations and the vibrant discussion from last year's debut of this workshop. This year we intend to kick off discussions by providing an online discussion forum before the workshop. A common theme identified at WETICE 2001 was the need for research and practice to better understand the characteristics of the collaborative enterprise of interest, and determine what evaluation approaches, methods, techniques, tools, and associated metrics are most appropriate. Ultimately, there needs to be a framework or taxonomy that can answer:

+ Which approaches are best for evaluating different types of collaborative systems? Can these be categorized? + In the design cycle of collaborative software development, when are particular evaluation approaches effective and when are they not? Can a spectrum be developed? + What combination of methods and techniques for gathering metrics are most effective for the situation under evaluation? + Which evaluation approaches, methods and techniques address collaboration process and product effectiveness, efficiency and satisfaction? + Which metrics address product and process effectiveness, efficiency, and satisfaction of the collaborative enterprise under study? + What evaluation tools and mechanisms are best for generating specific metrics?

Topics that contribute to this framework may include:

+ Benchmark collaboration scenarios and associated evaluation measures for groupware system design and development, + Adaptation of single-user software development and evaluation techniques to groupware evaluation, + Groupware design principles or heuristics for use in groupware evaluation. Analysis of group characteristics (organizational, behavioral, and technical) and corresponding groupware characteristics, + Collaboration evaluation methods and tools that use design ethnography, + Case studies evaluating collaborative enterprises, + Methods and tools for lowering the cost of evaluating collaborative enterprises, + Methods and tools for effective field study evaluation.

Submission of Technical papers:

Authors of technical papers should submit an original paper (not submitted or published elsewhere) in portable document format (pdf) format by email to j.newman@gcal.ac.uk. Submissions should include the title of the paper, the name and affiliation of each author, a 150-word abstract, and no more than eight keywords. Submissions should not exceed 3000 words in length (including figure equivalents). The name, position, address, telephone number, fax number and e-mail address of the author responsible for correspondence must be included.

Submission of Poster papers or Demonstrations:

The Evaluating Collaborative Enterprises workshop committee invites poster papers or demonstrations of new and exciting research work, work-in-progress and demonstrations related to the workshop themes. Authors of poster papers should submit an extended abstract by email to j.newman@gcal.ac.uk. Submissions should include the title of the paper the name and affiliation of each author, a 150-word abstract, and no more than four keywords. Submissions should not exceed 1500 words in length. The name, position, address, telephone number, fax number and e-mail address of the author responsible for correspondence must be included.

A selection of accepted papers will be published in the workshop post-proceedings. Papers accepted for publication in the proceedings are limited to six pages (approximately 2000-2500 words) in IEEE format (two columns, single-spaced, 10pt Times) for technical papers and two pages for poster papers. Authors are strongly encouraged to adhere to this format also when submitting papers to the workshop. Detailed information on the IEEE format (together with some templates) is available at http://www.computer.org/cspress/instruct.htm.

Submission of Panel proposals:

Send six copies of panel proposals, or by email, to emraybo@sandia.gov. Include a title, a 150-word scope statement, proposed session chair, panelists and their affiliations, the organizer's affiliation, address, telephone number, fax number, and e-mail address.

Workshop Program Committee Janet Allen, Georgia Tech University, USA Robert Allen, NIST, USA Jeff Campbell, University of Maryland, Baltimore County, USA Elizabeth Churchill, FX Palo Alto Laboratory, USA Grainne Conole, University of Bristol, UK Jill Drury, MITRE Corporation, USA Nick Kings, BTexact, UK Kinshuk, Massey University, New Zealand David McDonald, University of Washington, USA Emile Morse, NIST, USA Hilary Palmen, Microsoft Corporation, USA Wolfgang Prinz, Fraunhofer FIT-CSCW, Germany Tim Regan, Microsoft Corporation, USA Mickey Potts Steves, NIST, USA Christine Yang, Sandia National Laboratories, USA

Workshop Program Co-Chairs

Elaine M. Raybourn Computational Initiatives Sandia National Laboratories P.O. Box 5800, MS 1188 Albuquerque, New Mexico 87185 USA E-mail: emraybo@sandia.gov

Julian Newman Glasgow Caledonian University E-mail: j.newman@gcal.ac.uk

Please send all inquiries regarding this workshop to the Workshop Co-chairs. For inquiries regarding WET ICE in general, contact wetice@cerc.wvu.edu or call (U.S.) +1-304-293-7226.

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