-------- Original-Nachricht -------- Betreff: [isworld] Services 2.0: AMCIS MiniTrack and special issue of eService Journal. Datum: Thu, 27 Nov 2008 21:41:03 -0600 Von: Thomas Stafford (tstaffor) tstaffor@memphis.edu Antwort an: Thomas Stafford (tstaffor) tstaffor@memphis.edu An: AISWORLD Information Systems World Network isworld@lyris.isworld.org

We invite submissions to the AMCIS 2009 IT Services MiniTrack, "Services 2.0," from which quality papers will be fast-tracked to a special issue of eService Journal.

What we know of services construction and delivery we know from the paradigm of services marketing. Yet, the conceptualization of services drawn from the marketing paradigm is no longer sufficient to inform the theorization and operationalization of constructs involving technological services delivery. Many IT services are not bought or sold, and are not much like traditional customer service, either. We need a new services paradigm to reconcile our reference discipline underpinnings with the emergent technological realities of services in the IT sector. The increasingly non-economic-transaction nature of IT services, juxtaposed with a strictly economic transaction paradigm brought from marketing as a theoretical genesis, augurs for a new conceptualization of services for the IT era. We call this "Services 2.0."

For a special issue of eService Journal, in association with the IT Services Track of AMCIS 2009, we invite papers that demonstrate the new functionality of services delivered by IT, delivered in support of IT, manifested in IT. We seek new thinking on what the very nature of service is when delivered on, for and through technology channels:

* New methods for assessing services quality in an IT context: beyond SERVQUAL * Services production for the new millennium: when the human agent of traditional services production is removed from the equation, how do services change? * Service recipient perceptions of the new services paradigm * Services without economic transactions. Extending from "free." * IT Services in "service" of social networks; the service-like nature of Facebook, MySpace, virtual world and other social networking applications. * New economic models for service delivery: how can IT Services be cost effective in the absence of a customer purchase?

Our main desire is to simulate a dialogue on the changing nature of services in the world of Information Systems and Technology. Because we expect to see innovative and thoughtful discourse arise, we have arranged for this special issue to coincide with the AMCIS 2009 MiniTrack on Services 2.0. Submissions through the AMCIS submission portal (http://mc.manuscriptcentral.com/amcis2009) begin January 2, 2009, and close February 20. Acceptance notifications will take place on April 2, with camera-ready copy due by April 20.

For further information, contact the MiniTrack chairs: Tom Stafford (tstaffor@memphis.edu) and Bill Kettinger (wjkttngr@memphis.edu)

******************************* Thomas F. Stafford Editor, ACM Data Base for Advances in Information Systems MIS Department Fogelman College of Business and Economics University of Memphis Memphis, TN 38152 901-678-4628 tstaffor@memphis.edu http://memphisstate.org http://the-database.org

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