-------- Original-Nachricht -------- Betreff: [AISWorld] Aug.31.2013 deadline for submitting papers to IJITSA special issue in ITSM Datum: Mon, 12 Aug 2013 13:08:46 -0500 (CDT) Von: mmora@securenym.net An: aisworld@lists.aisnet.org Kopie (CC): ijitsa@gmail.com

********************* CALL FOR PAPERS *********************

SUBMISSION DUE DATE: August 31, 2013

SPECIAL ISSUE IN Engineering and Management of IT-based Service Systems: A Systems Approach

International Journal of Information Technologies and the Systems Approach (IJITSA) Official publication of the Information Resources Management Association www.igi-global.com/ijitsa

Editors-in-Chief: Emeritus Professor Frank Stowell, University of Portsmouth, UK Professor Manuel Mora, Autonomous University of Aguascalientes, Mexico

Published: Semi-Annually. Est. 2008. (both in Print and Electronic form)

Guest Editors: Dr. Ovsei Gelman, Universidad Nacional Autónoma de México, México Dr. Mahesh S. Raisinghani, Texas Woman?s University, USA Dr. Miroljub Kljajic, University of Maribor, Slovenia Dr. Manuel Mora, Autonomous University of Aguascalientes, Mexico

International Editorial Review Board

FORMER IJITSA HONORARY EDITORIAL BOARD ? Russell L. Ackoff, (1917-2009), University of Pennsylvania, USA ? G.A. Swanson, (1939-2009), Tennessee Technological University, USA

IJITSA HONORARY EDITORIAL BOARD ? Bela A. Banathy, Saybrook Institute, USA ? Yaneer Bar-Yam, New England Complex Systems Institute, USA ? Ovsei Gelman, Universidad Nacional Autónoma de México, México ? Adolfo Guzmán-Arenas, Instituto Politécnico Nacional (IPN), México ? Michael C. Jackson, University of Hull, UK ? George J. Klir, State University of New York, USA ? Andrew P. Sage, George Mason University, USA ? Carlos Scheel, Monterrey Tech, Mexico ? Barry G. Silverman, University of Pennsylvania, USA

ASSOCIATE EDITORS ? David Brown, (AE) University of Lancaster, UK ? Miroljub Kljajic, (AE) University of Maribor, Slovenia ? Robert Cloutier, (AE) Stevens Institute of Technology, USA ? Denis Edgar-Nevill, (AE) Canterbury Christ Church University, UK ? Rory O'Connor, (AE) Dublin City University, Ireland ? Philip Dobson (AE), Edith Cowan University, Australia

ERB on information systems ? Steven Alter, University of San Francisco, USA ? Jeimy Cano, Universidad de los Andes, Colombia ? Evangelos Katsamakas, Fordham University Business School, USA ? Paul Lewis, University of Lancaster, UK ? Neil McBride, De Montfort University ? Wullianallur R. Raghupathi, Fordham University Business School, USA ? Rahul Roy, Indian Institute of Management Calcutta, India ? Hans Vanderheijden , University of Surrey, UK

ERB on software and systems engineering ? David Bustard, University of Ulster, Ireland ? John Farr, Stevens Institute of Technology, USA ? Moti Frank, Holon Institute of Technology, Israel ? Gavin Finnie, Bond University, Australia ? Carina Gonzalez, Universidad de la Laguna, Spain ? Rafael Gonzalez, Universidad Javieriana, Colombia ? Dursun Delen, Oklahoma State University, USA ? Payam Hanafizadeh, Allameh Tabatabae'i University, Iran ? Carlos Legna, Universidad de la Laguna, Spain ? Doncho Petkov, Eastern Connecticut State University, USA ? Denis Nevill, Canterbury Christ Church University, UK ? Jack Ring, INCOSE, USA ? Nick Seizemore, INCOSE, USA ? Kosheek Sewchurran, University of Cape Town, South Africa ? Javier Suarez, Universidad Nacional Autonoma de Mexico, Mexico ? Annette Steenkamp, Lawrence Technological University, USA ? Frank Tsui, Southern Polytechnic State University, USA

ERB on research methods and philosophical issues ? James Courtney, Louisiana TechUniversity, USA ? José-Rodrigo Córdoba Pachón, Royal Holloway, University of London ? Manfred Drack, University of Vienna, Austria ? Wolfgang Hofkirchner, University of Salzburg, Austria ? Loet Leydesdorff, ASCoR, The Netherlands ? Gerald Midgley, Hull University, UK ? David Paradice, Florida State University, USA

www.igi-global.com/ijitsa

MISSION OF IJITSA: Prospective authors are invited to submit manuscripts for possible publication in the International Journal of Information Technologies and the Systems Approach. The primary objective of IJITSA is to publish research articles that are globally relevant for IT stakeholders and where a systemic interdisciplinary and/or a multi-methodology research perspective are considered. IJITSA improves scientific and technological knowledge regarding the engineering and management of IT systems by fostering the utilization of the Systems Approach.

INTRODUCTION TO SPECIAL ISSUE THEME: While services ?as a type of business classification (Quinn, 1992)- and service systems have been engineered, managed and studied from early past century (Chase and Apte, 2007), their core re-foundations can be tracked recently (Cook et al. 1999). Furthermore, the economic relevance of service systems (or service sector in general) in the modern worldwide economy is totally recognized. As Sheenan (2006) reports ?business organizations focused on delivering help, utility, experience, information or other intellectual content ? account for more than 70% of total value added in the OECD?. Thus, service systems and service concept - as opposed to the product concept or the single post-sale business activity - have experienced fundamental changes, and acquired a high-practical business and theoretical relevance. In this special issue, we pursue to advance our scientific knowledge on the processes, methodologies, techniques and tools for engineering and managing IT-based service systems under a Systems Approach. The service-oriented paradigm has permeated several disciplines (Chesbrough and Spohrer, 2006). IT-based service systems can be defined as ?? a value coproduction configuration of people, IT, other internal and external service systems, and shared information (such as language, processes, metrics, prices, policies, and laws.? (adapted from Spohrer et al., 2007). Accordingly, a service can be defined ?in general- as ?? the application of resources (including competences, skills, and knowledge) to make changes that have value for another (system)? (idem, 2007). Service paradigm has been identified as one of the relevant themes for IT in the last decade (Demirkan and Goul, 2006; Rai and Sambamurthy, 2006; Beachboard et al. 2007; Zhao et al. 2008). In particular, in this special issue we are interested in advancing the scientific knowledge on how to design IT-based service systems, as systems which comprise hardware, software, network infrastructure, data, environment and people components (Gallup et al., 2009). While models of processes for engineering and managing IT-based service systems (like ITILv2, ITIL v3, CMMI-SVC, CobIT, ITUP, MOF 4, ISO 20000) have been posed, their specific practices are still unclear and few used by most IT practitioners. We consider such a topic to be mandatory to foster a cost-effective and trustworthy engineering and management of IT-based service systems (Buede, 2000). Additionally, since IT-based service systems are also systems (Tien, 2008; Alter, 2008; Mora et al., 2009) their essential and shared attributes for general systems (Ackoff, 1971; Gelman and Garcia, 1989) should be considered. Based on aforementioned issues for systems, service systems, and IT-based systems, we believe that a Systems Approach (Ackoff et al., 1962; Checkland, 2000) and a Systems Engineering view (Sage, 2000; Buede, 2000) can be helpful for this aim. A Systems Approach can be defined as an answering and problem-solving system comprised of: (i) systemic philosophical paradigms (P?s: an ontological, epistemological and axiological stance on the world): (ii) systemic theoretical frameworks (F?s: ideas-constructs, theories, and models); (iii) systemic methodologies (M?s: methods, techniques, and instruments), and (iv) situational areas identified as systems (A?s: natural, artificial or social objects, artifacts and subjects under study). Similarly, a Systems Engineering discipline, can be briefly defined as ?the interdisciplinary approach and means to enable the realization of successful (cost-efficient and trustworthy) systems?.

References Ackoff, R. (1971). Towards a system of systems concepts. Management Science, 17(11), 661?671. Alter, S. (2008). Service Systems Fundamentals: Work Systems, Value Chains and Life Cycle, IBM Systems Journal, 47(1), 71-85. Beachboard, J. et al. (2007). AMCIS 2007 Panel on IT Service Management: IT Service Management in the IS Curriculum. Communications of the AIS, 20(35), 555-566. Buede, E. (2000). The engineering design of systems. (Wiley Series in Systems Engineering, A. Sage (Ed)). New York: Wiley. Chase, R. and Apte, U. (2007). A history of research in service operations: What?s the big idea? Journal of Operations Management, 25, 375?386. Chesbrough, H. & Spohrer, J. (2006). A research manifesto for services science. Communica-tions of the ACM. 49(7). 35-40. Cook, D., Goh, C. and Chung, C. (1999). Service Typologies: a State of the Art Survey. Production and Operation Management, 8(3), 318-338. Demirkan, H. & Goul, M. (2006). AMCIS 2006 Panel Summary: Towards the Service Oriented Enterprise Vision: Bridging Industry and Academics. Communications of the AIS, 18(26), 546-556. Gelman, O. and Garcia, J. (1989). Formulation and axiomatization of the concept of general sys-tem. Outlet of the Mexican Institute of Planning and Systems Operation, 19(92), 1-81. Gallup, S., Dattero, R., Quan, J. & Conger, S. (2009). An Overview of IT Service Management. Communications of the ACM, 52(5), 124-127. Gelman, O. and Garcia, J. (1989). Formulation and axiomatization of the concept of general sys-tem. Outlet of the Mexican Institute of Planning and Systems Operation, 19(92), 1-81. Meiren, T. (2008). Theory and Application Focus in Services Research. In: D. Spath and W. Ganz (Eds). The Future of Services: Trends and Perspectives. Hanser: Germany. (37-48). Mora, M., Raisinghani, M., O?Connor, R., & Gelman, O. (2009). Toward an Integrated Conceptualization of the Service and Service System Concepts: a Systems Approach. International Journal of Information Systems in the Service Sector (IJISSS), 1(2), 36-57. Quinn, J.B. (1992). Intelligent Enterprise. New York: The Free Press. Sage, A. (2000). Systems engineering education. IEEE Transactions on Systems, Man and Cybernetics ? Part C: Applications and Reviews, 30(2), 164-174. Sheehan, J. (2006). Understanding Service Sector and Innovation. Communications of the ACM, 49(7), 43-47. Spath, D., Ganz, W. & Tombell, A. (2008). Forward-looking Service Research to serve the Future Service Economy. In: D. Spath and W. Ganz (Eds). The Future of Services: Trends and Perspectives. Hanser: Germany. (1-13). Spohrer, J. (2007). Service Sciences, Management and Engineering website: www.research.ibm.com/ssme/. Spohrer, J. (2008). The Service Systems as the Basic Abstraction of Service Science. (in press). Tien, J. and Berg, D. (2003). A case for service systems engineering. Journal of Systems Science and Systems Engineering, 12(1), 13?38. Tien, J. (2008). Services: A System?s Perspective. IEEE Systems Journal, 2(1), 146-157. Zhao, J. et al. (2008). ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation. Communication of the AIS, 22(22), 413 ? 428.

OBJECTIVE OF THE SPECIAL ISSUE: This special issue aims to increase our scientific theoretical and applied knowledge on the engineering and management of IT-based service systems from a Systems Approach view.

RECOMMENDED TOPICS: Topics to be discussed in this special issue include (but are not limited to) the following:

? Systems Foundations of IT-based Service Systems ? Determination of the Role of Service Systems in Super-systems such as Economical, Environmental, Social and Political that is making it a Service System ? Definition of Sub-systems that are forming a Service System in order to assure the fulfillment of its Mission and Objectives ? The specificity of the organization and management of the service systems, which assure their productivity as well as their development ? Conceptual comparative studies of ITSM standards and models (ISO 20000, ITIL, CMMI-SVC, ITUP, MOF 4, CobIT) ? Empirical studies on implementations of ITSM standards and models (ISO 20000, ITIL, CMMI-SVC, ITUP, MOF 4, CobIT) ? Applied cases of implemented engineering practices for IT-based Service Systems ? Applied cases of implemented management practices for IT-based Service Systems ? Applied cases in real Data Centers ? Applied cases of adaptations of ITSM Processes for specific SMBs ? Application of IT-based Service Systems in Critical domains (health care, international security, international financial stock markets, green initiatives, gap e-education) ? Classification of IT-based Service Systems ? Value models for IT-based Service Systems (how can it be valued a priori (designs) and a posteriori (evaluations of real systems)) ? Innovative applications of IT-based Service Systems

SUBMISSION PROCEDURE: Researchers and practitioners are invited to submit papers for this special theme issue Engineering and Management of IT-based Service Systems: a Systems Approach on or before August 31, 2013 to Dr. Manuel Mora (ijitsa@gmail.com). All submissions must be original and may not be under review by another publication. INTERESTED AUTHORS SHOULD CONSULT THE JOURNAL?S GUIDELINES FOR MANUSCRIPT SUBMISSIONS at: http://www.igi-global.com/development/author_info/guidelines%20submission.pd.... All submitted papers will be reviewed on a double-blind, peer review basis. Papers must follow APA style for reference citations.

PUBLISHER: The International Journal of Information Technologies and the Systems Approach (IJITSA) is published by IGI Global (formerly Idea Group Inc.), publisher of the ?Information Science Reference? (formerly Idea Group Reference), ?Medical Information Science Reference?, ?Business Science Reference?, and ?Engineering Science Reference? imprints. For additional information regarding the publisher, please visit www.igi-global.com. All submissions should be directed to the attention of:

Emeritus Professor Frank Stowell, University of Portsmouth, UK, and Professor Manuel Mora, Autonomous University of Aguascalientes, Mexico Editors-in-Chief IJITSA E-mail: ijitsa@gmail.com

International Journal of Information Technologies and the Systems Approach (IJITSA) http://www.igi-global.com/ijitsa

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