-------- Original Message -------- Subject: [AISWorld] Int.l Jour. of E-Services and Mobile Applications (IJESMA) Vol. 2(3) and CFP/Special Issue on E-banking/E-Finance Date: Mon, 27 Sep 2010 16:50:46 +0200 From: Ada Scupola ada@ruc.dk To: aisworld@lists.aisnet.org

The contents of the latest issue of:

International Journal of E-Services and Mobile Applications (IJESMA)

Official Publication of the Information Resources Management Association

Volume 2, Issue 3, July-September 2010

Published: Quarterly in Print and Electronically

ISSN: 1941-627X EISSN: 1941-6288

Published by IGI Publishing, Hershey-New York, USA

www.igi-global.com/ijesma http://www.igi-global.com/ijesma

Editor-in-Chief: Ada Scupola, Roskilde University, Denmark

*Special Issue: E-Finance/E-Banking (Electronic Finance and Electronic Banking)*

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*GUEST EDITORIAL PREFACE*

Achraf Ayadi, Groupe Sup de Co., France

To read the preface, click on the link below, and then click "Preface."

http://www.igi-global.com/Bookstore/TitleDetails.aspx?TitleId=45984

*PAPER ONE*

Adoption of a Comprehensive Web-Based Wealth Management Service

Tomi Dahlberg, Aalto University, Finland Anssi Öörni, Aalto University, Finland

The design of electronic financial services differ crucially from that of conventional services due to their inability to adjust sporadically to the needs and wants of consumers, as adaptability is strongly associated with the human component of services production. In this regard, identification of the motives driving adoption and consumption is the precondition for successful implementation of electronic services. This article reports the results of a survey conducted for an R&D project with the objective to design an innovative and comprehensive wealth management service for consumers, a service that is offered mainly via the internet. In this study, the authors found that the conventional wisdom of mainstream finance and technology adoption theories, return-risk thinking, and cost-benefit analysis of product characteristics were insufficient to predict adoption. Rather, the adoption decision appears to be dominated by the perceived fit between the new service and the consumer's established consumption patterns.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=46069

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*PAPER TWO*

SMS Banking: An Exploratory Investigation of the Factors Influencing Future Use

Krassie Petrova, Auckland University of Technology, New Zealand Shi Yu, Auckland University of Technology, New Zealand

Mobile banking is a mobile service that allows the user to perform banking transactions using a mobile handheld device and a mobile service known as short text messaging (SMS). Deploying an expanded Technology Acceptance Model (TAM), this study aims to identify the factors that influence the customer's decision to use SMS banking. Findings from relevant literature and outcomes of the analysis of qualitative data were gathered through focus group discussions to build a model, and a survey was conducted to explore the model with respect to individuals' behaviour when considering using SMS banking. Findings show that service quality, as well as the degree of customers' awareness about the service, influence participants' perceptions about the usefulness of SMS banking and their intentions to use and adopt the service in the future.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=46070

*PAPER THREE*

Does Technology Acceptance Change the Way from CRM to Customer Loyalty?: An Empirical Study on the Banking Industry

Yi-Yuan Liu, Oriental Institute of Technology, Taiwan

This study explores the moderating effect of technology acceptance on the relationship between customer relationship management (CRM) in terms of distribution and tailor-made functions and customer loyalty in the banking industry. The author uses LISREL two-group path analysis to find the variances between high and low technology acceptance. Data collected from the customers of nine retail banks show that commitments have a mediating effect on the relationship between the tailor-made function of CRM and customer loyalty, while technology acceptance has significant effects on both relationships between the two functions of CRM and continuance commitment.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=46071

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For full copies of the above articles, check for this issue of the *International Journal of E-Services and Mobile Applications (IJESMA)** *in your institution's library. This journal is also included in the IGI Global aggregated "*InfoSci-Journals*" database: http://www.igi-global.com/EResources/InfoSciJournals.aspx. *****************************************************

*CALL FOR PAPERS*

Mission of IJESMA:

The *International Journal of E-Services and Mobile Applications (IJESMA)* promotes and publishes state-of-the art research regarding different issues in the production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services relevant to the interest of professionals, academic educators, researchers, and industry consultants in the field.

Coverage of IJESMA:

Topics to be discussed in this journal include (but are not limited to) the following:

· Adoption and diffusion of e-services

· Business models for mobile services

· Conceptual foundations and theoretical frameworks of e-services

· Differences between services and e-services

· E-banking

· E-government

· E-health

· E-learning

· E-libraries

· E-retailing

· E-services and business models

· E-services and competences

· E-services and entrepreneurship

· E-services and human resource management

· E-services and innovation

· E-services and knowledge management

· E-services and SMEs

· E-services and strategies

· E-services in the building industry

· E-services in the financial industry

· E-services in virtual worlds

· Internet-based companies providing e-services

· Issues related to e-services, self service, and mobile applications

· IT enabled self-services

· Mobile applications

· Mobile services

· Service science

· Telemedicine

· Transition from industrial to service and e-service economy

· Web-based portals offering different kind of services

Interested authors should consult the journal's manuscript submission guidelines at www.igi-global.com/ijesma http://www.igi-global.com/ijesma.

All inquiries and submissions should be sent to:

Editor-in-Chief: Ada Scupola at ada@ruc.dk mailto:%20ada@ruc.dk