-------- Original-Nachricht -------- Betreff: [isworld] itSMF Academic Forum CFP Datum: Tue, 28 Oct 2008 00:25:35 -0400 Von: John Clay Beachboard beach@isu.edu Antwort an: John Clay Beachboard beach@isu.edu An: AISWORLD Information Systems World Network isworld@lyris.isworld.org

IT Service Management Forum � USA 4th Annual Academic Forum, Dallas, TX, September 19-20, 2009 Call for Papers

ProgramChairs:

John Beachboard* Idaho State University academicforum2009@gmail.com

Dhiraj Gupta Progressive Insurance academicforum2009@gmail.com

The role of information technology (IT) activity in an organization is the cost-effective provision of IT services that meet organizational needs and align with organizational strategy. IT Service Management (ITSM) processes, that is those processes directly associated with the delivery of high-quality, low-cost IT services, have emerged as a strategic focus for industry with projects on-going in as many as 90% of U.S. corporations.

The itSMF-USA Academic Forum informs the academic community of the best practices, latest techniques, and opportunities in the practitioner community. From an academic perspective, the purpose is to provide teaching techniques, syllabi, cases, and so on to assist IT programs in developing new courses or revising existing courses to emphasize ITSM concepts and IT servitization. The audience is primarily comprised of professors from North American universities, seeking both understanding of ITSM tenets and teaching and research ideas and collateral.

This call is for the submission of two-page extended abstracts describing, ITSM-related course offerings, techniques for servitizing existing IT/IS courses, case studies, IT service simulations or other ITSM-related course material or pedagogical techniques relevant to improving course offerings and content within the ITSM domain.

Authors of the selected abstracts will be invited to present their work at the 2009 itSMF Academic Forum, September 19-20, 2009 in Dallas, Texas. ItSMF-USA supports this effort -- fully covering the costs of the Forum and subsidizing academic speakers and Forum participants (paying one night of hotel accommodations and one day attendance (9/21) to the itSMFusion Conference immediately following the Academic Forum). A two-phased selection process similar to that of the itSMFusion Conference will be followed. First, during a phone screening of two-page abstracts, authors will be interviewed to discuss their presentations and confirm their commitment to attend if selected as speakers. Final selection of presenters and notification will follow. Important dates associated with the selection and review processes are:

Submissions due AcademicForum2009@gmail.com: January 16, 2009 Phone Interviews February 2 � 27, 2009 Speaker notification: March 31, 2009 Draft PPTs and changed Abstracts Due June 30, 2009 Comments back to authors July, 20, 2009 Camera Ready Copy and PPTs: July 31, 2009

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