-------- Original-Nachricht -------- Betreff: [AISWorld] CFP C3S2E 2013 Datum: Mon, 7 Jan 2013 09:25:35 +0000 Von: Paulo Rupino Cunha rupino@dei.uc.pt An: ISWorld list list aisworld@lists.aisnet.org

Call for papers

C3S2E'13 - 
Sixth International C* Conference on Computer Science & Software Engineering

Track: Bridging service design, business services, and software services

DESCRIPTION Service science is a multidisciplinary area which studies service systems from various perspectives such as technological, business, psychological, economical and social. The main objective is to develop new theories, frameworks, and tools for understanding service innovation and provisioning within businesses and organizations. The research done so far has taken three main and distinct paths. On the one hand, the computer science community has been addressing services from a software perspective (e.g. by developing languages and frameworks to standardize the descriptions and interfaces, such as USDL, WSDL, and REST, of web-accessible services). This has originated extensive research on web services, service-oriented architectures, semantic web services, and service ontologies. The marketing community has been addressing services from the marketing and business perspective (e.g. through the standardization of best practices and controlling methodologies such as ITIL, COBIT, SERVQUAL, and CMMI-SVC). Some of the results of these efforts have been models for understanding and modeling service processes, models for understanding customer satisfaction and tools for measuring service quality have been some of the results. And a stream originating from service design has taken the design perspective (personas, blueprinting,...). It has targeted the deep dive into the world of actors within the service systems, aiming at the development and prototyping of scenarios for service improvements and innovations. A missing link in current research is the one that brings these streams together, bridging the worlds of Business, Service Design and IT Services, by providing theories, models and tools to support the end-to-end design and deployment of services in organizations.

SUGGESTED TOPICS The objective of this track is to encourage more research in this topic by providing a forum for interested authors to disseminate their research, compare results, and exchange ideas. Possible topics of interest include but are not limited to: - Designing business as a service - Service business models - Design thinking in service design - Designing policies and frameworks for services - Designing service systems and service system integration - Services and innovation - Service architectural models and service modularity - Service description and specification languages - Cloud computing and software-as-a-service - Engineering for cloud-based applications - Engineering approaches to support services’ lifecycles - Customer integration and co-creation in IT projects - Integrated Business-to-IT modeling frameworks and tools - Evaluation of the impact of service design on IT solutions - Service quality assessment tools - Vertical industry specific IT services solutions and best practices - Impact of service design on current enterprise architecture frameworks

IMPORTANT DATES Paper submission begins: 2013-01-01 Paper submission deadline: 2013-03-28 Acceptance notice: 2013-05-20 Camera-ready copies deadline: 2013-06-24 Conference dates: 2013-07-10 to 2012-07-12

CONFERENCE PUBLICATION The conference proceedings will be published by BytePress and added to ACM’s Digital Library. Selected best papers will be invited to create extended versions and submit to special issues of international journals.

ADDITIONAL INFORMATION Conference website: http://confsys.encs.concordia.ca/C3S2E/c3s2e13/c3s2e13.php This call for papers in PDF: http://eden.dei.uc.pt/~rupino/CFP-C3S2E2013.pdf

TRACK CHAIRS Jorge Cardoso University of Coimbra CISUC/Department of Informatics Engineering Pólo II, 3030-290 Coimbra, Portugal jcardoso@dei.uc.pt

Paulo Rupino da Cunha University of Coimbra CISUC/Department of Informatics Engineering Pólo II, 3030-290 Coimbra, Portugal rupino@dei.uc.pt

Alexandre Miguel Pinto University of Coimbra CISUC/Department of Informatics Engineering Pólo II, 3030-290 Coimbra, Portugal ampinto@dei.uc.pt

Tilo Böhmann Universität Hamburg Department of Informatics, IT Management & Consulting Vogt-Kölln-Str. 30, D-22527 Hamburg boehmann@informatik.uni-hamburg.de

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