-------- Original Message -------- Subject: [AISWorld] CFP: Special track on "T-Shaped Professionals & Researchers" as part of the 2nd International Research Symposium in Service Management (IRSSM-2) Date: Wed, 2 Feb 2011 15:07:48 -0700 From: Haluk Demirkan Haluk.Demirkan@asu.edu To: aisworld@lists.aisnet.org aisworld@lists.aisnet.org

Dear Colleagues, Hello! We are serving as co-chairs for the special track on "T-Shaped Professionals& Researchers" as part of the 2nd International Research Symposium in Service Management (IRSSM-2) in Yogyakarta-Indonesia, 26-30 July 2011. My co-chairs and I would like to invite you to consider submitting a paper to our track. The deadline for submitting an abstract (500 words) is coming closer: February 15, 2011. The goal of this special track is to explore the challenges, issues and opportunities related to the service professionals, from conceptualization to practical implementation. We are interested in novel education and research approaches to establish non-silo, T-shape professionals. We thank you, in advance, for your valuable contribution to IRSSM-2. Please let us know if you have any questions or need additional information. We look forward to receiving your submission! Best Regards, Track Co-Chairs: Haluk Demirkan (Haluk.demirkan@asu.edu), Wendy Murphy and Hossein S. Zadeh (hossein.zadeh@rmit.edu.au) Senior Advisors: James C. Spohrer and Jay Kandampully

Thinking about the Shape of Professionals: Exploring the Cost and Benefits of Educating Professionals with Different Shapes

I-shaped professionals may be very good as a "lone" innovator, but not so good at collaboration. Nicholas Donofrio, retired IBM Executive put it this way... "The kind of people who will be best able to seize these opportunities are those I call "T-shaped" as opposed to "I-shaped." I-shaped people have great credentials, great educations, and deep knowledge-deep but narrow. The geniuses who win Nobel prizes are "I-shaped," as are most of the best engineers and scientists. But the revolutionaries who have driven most recent innovation and who will drive nearly all of it in the future are "T-shaped." That is, they have their specialties-areas of deep expertise-but on top of that they boast a solid breadth, an umbrella if you will, of wide-ranging knowledge and interests. It is the ability to work in an interdisciplinary fashion and to see how different ideas, sectors, people, and markets connect. Natural-born "T's are perhaps rare, but I believe people can be trained to be T-shaped. One problem is that our educational system is still intent on training more "I's. We need to change that."

Some big unanswered questions are: How can we assess or measure the shape of an individual? How does the shape of an individual relate to career success in different types of job roles? For different types of organizations, some innovative and some doing more routine processes, what is the ideal mixture of professionals of different shapes? At the national level, what populations of shapes allow for both efficiency and innovation? How does knowledge of disciplines, real-world systems, cultures, book knowledge, and real world experience, all come to play in the cost of producing individuals with particular shapes, and then come together again in the context of on the job performance in populations of people with different shapes?

Key Dates for This Track Abstract Submissions due to Track Chairs: February 15, 2011 Acceptance Notification for initial abstract: March 1, 2011 Final Papers Due: March 25, 2011

Possible topics of applied, field and empirical research include, but are not limited to: * Pedagogies * Curriculum design and delivery * Issues, challenges, opportunities * Transformation processes * Sample curricula * Service Science, Management, Engineering and Design * Business process integration and management of services * Service operations * Incentives and motivations * Theories and approaches for integrating and/or sourcing services computing and automated business process management * Services innovation& management * Risk management or legal aspects of services * Legal aspects of services * Service excellence and service productivity * Decision models and decision support systems for service-related management and operations * Other T-shape oriented professional/researcher development related topics

Registration will be via the IRSSM-2 - http://irssm.upnyk.ac.id Submission Instructions: Prepare Manuscript according to (http://irssm.upnyk.ac.id/?q=node/4) Submit abstract by February 15, 2011 via email to hossein.zadeh@rmit.edu.au and/or Haluk.Demirkan@asu.edu

Submission Guidelines: The track organizing committee invites a one page (MS Word, maximum 500 words - deadline for submission February 15, 2011) abstract submission, describing the work of researchers and practitioners in the field of T-shape professionals. Authors' names and details, plus affiliations and addresses for general correspondence of each author and a brief bio (maximum 100 words) of the presenter should appear on a separate cover page. Authors of accepted abstracts will have the option of publishing either an extended abstract (1000 words - deadline for submission March 25, 2011) or a complete paper (maximum length 10 pages) in the symposium proceedings. Only full papers will be considered for the best paper award, young service researcher awards and for the Journal special issue and should adhere to the guidelines provided on the following website: http://www.igi-global.com/Bookstore/TitleDetails.aspx?TitleId=1137&Detai...

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