-------- Original-Nachricht -------- Betreff: [isworld] CFP: GDBS Conference on Service Management in Orlando, May 21-24, 2009 Datum: Thu, 23 Apr 2009 14:30:52 -0400 Von: mahadeo p jaiswal mpjaiswal@mdi.ac.in Antwort an: mahadeo p jaiswal mpjaiswal@mdi.ac.in An: AISWORLD Information Systems World Network isworld@lyris.isworld.org

Final Call for Papers INTERNATIONAL CONFERENCE ON SERVICE MANAGEMENT (ICSM 2009) Organized by Global Digital Business Society (www.gdbs.org) MAY 21-24, 2009 at ORLANDO, FLORIDA, USA PAPER SUBMISSION DEADLINE May 8, 2009 ------------------------------------------------------------------ Conference Theme and Tracks:

The theme of this conference is to bring together professionals from various parts of the world to look at Service Management Issues relating to e-business, e-marketing, e-management area. Service Quality issues relating to part of the business and their consequent impact on organizational performance would be areas of particular interest. The conference would provide insights on Global Best Business Practices in varied economic environments that would help identify leapfrogging strategies for emerging economies. Papers dealing with all aspects of Online Business and Management are welcome. In particular, papers that explore the multidisciplinary nature of the subject matter with the following sub theme are encouraged.

� Enterprise Service Management and Architecture � Software as Service (SaaS) and Project as Service (PaaS) � E-Service Quality � IT Enabled Services, E-Services, Business Process Outsourcing � ITIL and e-SCM Standards � E-Business Strategies and Models � E-Learning Issues and Strategies � E-Marketing Issues and Strategies � Supply Chain Management � Global Best Business Practices and Change Management � Knowledge Management, Networking/Communities of Practice � Customer Relationship Management � Enterprise Systems Capabilities � Service Oriented Architecture, Web 2.0 and MDM � RFID Technology Integration and Applications � Global IT Strategy and Management Innovations � Balance Score Card and Performance Measures

Submission Instructions Submissions can be made in a number of categories: Completed research papers, case studies, panels and panel/round table discussion papers. Please follow the following guidelines in preparing your submission.

Completed research papers Typically 3000-5,000 words long (excluding abstract and references)

Case studies Typically between 3,000 and 5,000 words long

In preparing your papers, please follow Author Guidelines link. Submission and review process will be handled electronically. Please make your submission as one MSWord or RTF file. Include all figures and tables in relevant places in the text. The title page should indicate the title, author affiliations including telephone, fax and email, in case of multiple authors corresponding author details should be clearly identified. All submissions will be double blind peer reviewed. All papers (other than authors from India) should be submitted to: GARG@GDBS.ORG

Best or highly selected papers may be considered for publication in the Journal of Digital Business (JDB). JDB is a refereed journal and is listed in Cabell directory. Selection of the papers to be included in JDB will be made at the at the time of the conference.

Conference Co-Chair

Mahadeo Jaiswal

Mahadeo Jaiswal, PhD Professor, Information Systems Chairman, Research & Consultancy Management Development Institute Gurgaon 122007-02, INDIA E-Mail: mpjaiswal@mdi.ac.in Phone: +91-124-4560504

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