Forwarded message from [nicholas-romano@utulsa.edu] sent originally on Tue, 15 Feb 2000 16:56:18 -0600: : AMCIS 2000 : Americas Conference on Information Systems : Long Beach, California : August 10th - 13th, 2000 : : Call for Papers for the Mini Track : "Customer Relations Management" : : This mini track addresses issues of Customer Relations Management (CRM). CRM : involves attracting and keeping "Economically Valuable" customers and : repelling and eliminating "Economically Invaluable" ones. Peter Keen asserts : we are on the threshold of a shift from a transaction-based economy to a : relationship-based economy. The significance of CRM will continue to : increase along with growth in Knowledge-Based Business Models and Electronic : Commerce. The future will involve business models that integrate customers : as equal partners within markets, rather that than considering them only as : end-nodes in value chains. This rising importance of managing customer : relationships in Information Systems is the catalyst for proposing this : minitrack. : : Possible Topics may include but are not limited to the following: : : * CRM within Markets : * Market Development and Structure : * Market Management : * Market Governmental Regulation : * Market Cooperative Norms and Netiquette : : * CRM within Business Models : * Business Model Development : * Virtual Communities : : * Knowledge Management for CRM : * Customer Profiles, Knowledge Elicitation and Creation : * Knowledge Analysis and Enhancement : * Knowledge Representation and Specification : : * CRM Technological Issues : * Ease of Use and Usability : * Application of IS theories and Models to eCommerce Applications : * New Devices and Channels : : * CRM Human Issues. : * Customer Commitment to Relationships : * Customer Trust and Confidence : * Customer Privacy : * Customer Satisfaction : * Customer Value-added Measurement : * Customer Interactions : * Cyber-intermediation : : Mini Track Chair : Nicholas C. Romano, Jr mailto:Nicholas-Romano@UTulsa.EDU., : Department of MIS : College of Business Administration : 600 S. College Avenue : University of Tulsa : Tulsa, OK 74104-3189 : Nicholas-Romano@Utulsa.EDU mailto:Nicholas-Romano@Utulsa.EDU : Voice: 918-631-3992 : Fax: 918-631-2164 : : Important Dates : Submission of Material : March 15, 2000 : Notification of Acceptance: April 15, 2000 : Camera-Ready Copy: May 5, 2000 : Conference Registration: June 1, 2000 : : Submission Guidelines : All submissions and inquiries are to be made to (Nicholas C. Romano, Jr : mailto:Nicholas-Romano@UTulsa.EDU. - Nicholas-Romano@Utulsa.EDU : mailto:Nicholas-Romano@UTulsa.EDU). Submissions must be in English, and : should represent the original work of the authors. Each submission is : limited to SEVEN pages (approximately 3500 words) in length for a full : complete research paper and THREE pages (approximately 1500 words) for a : research-in-progress paper. All submissions should be made electronically : and sent as an attachment in MS Word, WordPerfect, PDF, or HTML format. : Please indicate "AMCIS 2000 CRM Mini Track Submission" in the subject line : of the e-mail to which your submissions are attached. Best papers will be : recognized and receive awards at the conference. : : Submissions should include the following: : i)Name, e-mail, mailing address, university/organization affiliation, : phone/fax numbers of the contact person and all co-authors. : ii)Title of the submission, Keywords (five words), Abstract , and Main body : of the submission. : iii) References and/or bibliography (in MIS Quarterly format). : : Americas Conference on Information Systems covers the latest and important : issues in Information Systems and to serve the research and teaching : interests of the IS community. For more details about AMCIS 2000, see : www.csulb.edu/conference/ais2000. : : Nicholas C. Romano, Jr. : Assistant Professor of MIS : College of Business Administration : 600 S. College Avenue : Univeristy of Tulsa : Tulsa, OK 74104-3189 : : Voice: 918-631-3992 : Fax: 918-631-2164 : : ===== Start of ISWorld List Footer ===== : ISWorld list is a service of the Association for Information Systems (AIS) : (http://www.aisnet.org) hosted at University College Dublin. For archives, : subscribing, or posting "norms" see http://www.isworld.org/isworldlist : ===== End of ISWorld List Footer =====

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