-------- Original-Nachricht -------- Betreff: [isworld] ISM Special Issue on Servitizing IT Deadline Sept 15 with upload instructions Datum: Fri, 11 Sep 2009 14:55:52 -0400 Von: Sue Conger sue.conger@gmail.com Antwort an: Sue Conger sue.conger@gmail.com An: AISWORLD Information Systems World Network isworld@lyris.isworld.org

Information Systems Management -- Special Issue on Servitizing IT

Important dates:

Deadline for submission: September 15, 2009 Editorial decision to authors: November 1, 2009 Deadline for revisions: January 15, 2010

Submissions to Manuscript Central at http://mc.manuscriptcentral.com/uism

Guest Editor: Sue Conger, University of Dallas

You are cordially invited to submit a complete, original, unpublished manuscript for the Information Systems Management Special Issue on Servitizing IT.

IT's role in an organization is the cost-effective provision of IT services that focus on delivery of high-quality, low-cost IT services, and, hopefully, align with organizational strategy. IT Services has emerged as a strategic focus for industry. .

Private industry is active in this space, with IBM, HP, and others selling both services and software to support IT services. Industry groups, such as ITSMF-USA, have active academic groups that have sponsored three academic fora at which academics learn about ITSM and how to develop course materials for teaching ITSM. In addition, the Association for Information Systems (AIS) special interest group for Services, SIG SVC, has over 40 charter members and expects about 90 members by the end of 2009.

There are three current types of research that fall under the definition of IT Services: IT Service Management (ITSM) – focusing on spanning the gap between operations and development; Services Computing – focusing on technical delivery of software services, and Service Sciences Management and Engineering (SSME) – focusing on organizational servitization. The track co-chairs reflect these three genres. This track will encourage both research and education papers and panels.

With all new ACM Curriculum guidelines that do not even include the word 'service' in relation to IT course work, it is appropriate that the profession begin to develop an understanding of this new discipline as an emerging direction in IT practice, research, and education.

The following topics are suggested but other related topics will be considered:

• Theoretical underpinnings of IT Servitization • Development and use of models for measuring IT Servitization • Maturity of IT Servitization in industry • The relationship between IT Servitization and ICT Governance • Frameworks and standards for IT Service Management (e.g., ITIL, ISO/IEC 20000) • Relationship and management of Services in the real (e.g., ITSM) and software worlds (e.g., SOA) • Critical success factors in IT Servitizing initiatives • Organization structure, roles and responsibilities for IT Servitization initiatives. • Intersections in IT Servitization (e.g., Governance with IT, Application Development with Operations, Operations with Marketing) • Education for IT Servitization

Instructions for Authors

The ideal length of the submissions is 7,500 words, but if justified, shorter and longer manuscripts will be considered. All submissions should follow the general guidelines of the journal as specified at www.tandf.co.uk/10580530. The manuscripts will be peer-reviewed according to the journal’s general policy; all reviews are double blind.

Address questions to Dr. Sue Conger (sue.conger@gmail.com).

Important dates:

Deadline for submission: September 15, 2009 Editorial decision to authors: November 1, 2009 Deadline for revisions: January 15, 2010

Submissions to Manuscript Central at http://mc.manuscriptcentral.com/uism