-------- Original-Nachricht -------- Betreff: [isworld] cfp: IT Service Management Datum: Thu, 19 Mar 2009 02:04:21 -0500 Von: Aileen Cater-Steel caterst@usq.edu.au Antwort an: Aileen Cater-Steel caterst@usq.edu.au An: AISWORLD Information Systems World Network isworld@lyris.isworld.org

Call for Papers � itSMF Australian Conference Inaugural Academic Track August 18-20 Sydney Convention and Exhibition Centre, Australia

You are invited to submit original papers for consideration for the academic track of the itSMF (IT Service Management Forum) Australian Conference. itSMF Australia supports this track by offering complimentary conference registration and subsidising one night accommodation to authors of selected papers. The conference theme �Power On� reflects the constant need that IT has to do more with less, the changing role of IT from service provider to business enabler, and exploration of the new value-add that is possible with ITIL V3. Details about the conference are on the website: http://www.itsmf.org.au/conference/

Papers reporting on original research of interest to the IT Service Management practitioner community are sought. Papers submitted will be refereed by members of the program committee and, if selected, published in the conference proceedings. The maximum paper length is 10 A4 pages.

IT service management is growing in importance with increasing adoption of ITIL and the international standard on IT service management (ISO/IEC 20000). Although effective IT service management is essential for mature IT governance and critical for IT-business alignment, the topic has been largely ignored by IS researchers to date. Submissions are invited on any theme relevant to IT Service Management, with the following topics suggested as a guide:

Delivery of High-quality, Low-cost IT Services Aligning Business and IT Service Management Adoption and Diffusion of IT Service Innovations Managing IT Service Value Metrics in IT Service Management

IT Service Management processes in ITIL V3 a) Service Strategy: Service Portfolio Management; Demand Management; IT Financial Management b) Service Design: Service Catalogue Management; Service Level Management; Supplier Management; Capacity Management; Availability Management; Service Continuity Management; Information Security Management c) Service Transition: Change Management; Service Asset and Configuration Management; Knowledge Management; Transition Planning and Support; Release and Deployment Management; Service Validation and Testing; Evaluation d) Service Operation: Incident Management; Problem Management; Request Fulfilment; Event Management; Access Management e) Continual Service Improvement: Service Measurement and Control; Service Reporting; Service Improvement

Service Management Functions as defined in ITIL V3: Service Desk; IT Operations Management; Technical Management; Application Management.

Timelines Submission deadline: 18 April Authors notified: 13 May Final camera ready copy of paper: 17 June Conference � Academic track 19 or 20 August

Please send papers as email attachments to the Track Chair: Associate Professor Aileen Cater-Steel, USQ Toowoomba, email: caterst@usq.edu.au

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