-------- Original-Nachricht -------- Betreff: [AISWorld] JOEUC Datum: Tue, 27 Mar 2012 10:32:36 -0600 Von: Mahmood, M. Adam mmahmood@utep.edu An: aisworld@lists.aisnet.org aisworld@lists.aisnet.org

The contents of the latest issue of:

*Journal of Organizational and End User Computing (JOEUC)*

Official Publication of the Information Resources Management Association

Volume 24 Issue 2, April-June 2012

Published: Quarterly in Print and Electronically

ISSN: 1546-2234 EISSN: 1546-5012

Published by IGI Publishing, Hershey-New York, USA

www.igi-global.com/joeuc http://www.igi-global.com/joeuc

Editor-in-Chief: M. Adam Mahmood, University of Texas at El Paso, USA

*EDITORIAL NOTE*

An extended version of the abstracts for the aforementioned JOEUC issue is provided below for your information and perusal. If you would like to submit a manuscript to the journal for publication consideration, please consult the manuscript submission guidelines provided at http://www.igi-global.com/Files/AuthorEditor/guidelinessubmission.pdf. After reviewing the guidelines, please send an electronic version of your manuscript to us.

*PAPER ONE*

The Role of IT Governance Practices in Creating Business Value in SMEs

Carla L. Wilkin, Monash University, Australia

Much has been written about information technology governance (ITG) in larger organizations, wherein control of information technology (IT) is addressed with attention to three core elements, namely structures, processes, and relational mechanisms. These elements focus on governing the size of IT investment, the ubiquity of IT functionality to business processes and the demonstrated value from IT investment. For Small-to-Medium Enterprises (SMEs) it is less apparent how IT is or should be governed, how these core elements may contribute to ITG, and how this all contributes to the creation of business value. Through a survey of small SMEs in the Australian tourist accommodation industry regarding their use of and planning for IT investment to deliver business value, this paper delivers new understanding about SME practices related to governing IT. Findings revealed evidence of some sound practices but the opportunity to achieve greater strategic business value beyond the largely operational value already acquired. The paper concludes by proposing a redefined framework of the core elements of structures, processes, and relational mechanisms that is tailored to an SME context.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/article/role-governance-practices-creating-busines...

To view a sample PDF of this article, click on the link below.

http://www.igi-global.com/viewtitlesample.aspx?id=65092

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*PAPER TWO*

Does Technology Trust Substitute Interpersonal Trust? Examining Technology Trust's Influence on Individual Decision-Making

Xin Li, University of South Florida St. Petersburg, USA

Guang Rong, Clemson University, USA

Jason B. Thatcher, Clemson University, USA

While an increasing number of trust studies examine technological artifacts as trust recipients, there is still a lack of basic understanding of how technology trust relates to traditional trust and its role within the broader nomological net articulated in trust research. This paper suggests that technology trust is distinct from interpersonal trust (i.e., trust in humans) due to the different core characteristics of the trustees. To examine these differences, the authors first develop and validate a measure of technology trust comprised of IT-specific belief sources. Then, they articulate a research model that compares and contrasts technology trust and interpersonal trust. This study provides evidence that technology trust is associated with, yet distinct from, interpersonal trust. The authors found technology trust plays a dual role in the nomological net tied to individual intended behavior -- exerting a direct and an indirect influence on a trust outcome. Rather than suggesting that technology trust substitutes for interpersonal trust, the findings suggest that technology trust complements interpersonal trust in affecting purchase intention.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/article/does-technology-trust-substitute-interpers...

To view a sample PDF of this article, click on the link below.

http://www.igi-global.com/viewtitlesample.aspx?id=65093

*PAPER THREE*

The Impact of Information Technology Internal Controls on Firm Performance

Lemuria Carter, North Carolina A&T State University, USA

Brandis Phillips, North Carolina A&T State University, USA

Porche Millington, North Carolina A&T State University, USA

Since the introduction of the Sarbanes-Oxley (SOX) Act in 2002, companies have begun to place more emphasis on information technology (IT) internal controls. IT internal controls are policies that provide assurance that technical systems operate as intended, provide reliable data, and comply with regulations. Research suggests that firms with strong internal controls perform better than those with internal control weaknesses. In this study, the authors evaluate the impact of IT internal controls on firm performance. The sample includes 72 publicly traded firms, 36 that reported IT internal control weaknesses and 36 that did not. The results of ordinary least squares (OLS) regression indicate that substantive IT internal control weaknesses negatively impact firm performance. Results and implications for research and practice are discussed.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/article/impact-information-technology-internal-con...

To view a sample PDF of this article, click on the link below.

http://www.igi-global.com/viewtitlesample.aspx?id=65094

*PAPER FOUR*

Information Systems Service Quality, Zone of Tolerance, and User Satisfaction

Narasimhaiah Gorla, American University of Sharjah, UAE

Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associations between service expectations (adequate service and desired service) and service performance. The analysis of the data obtained from 193 IS users revealed a positive and significant association between perceived service quality and user satisfaction across the service zones and service dimensions with stronger associations in the acceptable service zone and weaker associations in the inadequate and superior service zones. Thus, the results demonstrate that the relationship between IS service quality and user satisfaction is affected by ZOT. It is found that the desired service expectation measure is more strongly related to service performance compared to the adequate service expectation measure. It is also observed that irrespective of the ZOT, the service dimension that contributes most to service performance is assurance. Tangibles have the widest ZOT and assurance has the narrowest ZOT compared to most other service dimensions. The author discusses the implications of the present study for both research and practice.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/article/information-systems-service-quality-zone/6...

To view a sample PDF of this article, click on the link below.

http://www.igi-global.com/viewtitlesample.aspx?id=65095

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For full copies of the above articles, check for this issue of the *Journal of Organizational and End User Computing (JOEUC)* in your institution's library. This journal is also included in the IGI Global aggregated "*InfoSci-Journals*" database: http://www.igi-global.com/EResources/InfoSciJournals.aspx. *******************************************************