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Subject: Contents of ACIT, Vol IV (2002) Date: Mon, 28 Jan 2002 12:50:27 -0500 From: Mehdi Khosrow-Pour mehdi@IRMA-INTERNATIONAL.ORG To: ISWORLD@LISTSERV.HEANET.IE

Dear Colleague:

Here is the contents of the latest issue of the

ANNALS OF CASES ON INFORMATION TECHNOLOGY (ACIT) *An International Refereed Journal of Teaching Cases on IT* Volume IV, 2002, ISSN: 1098-8580, ISBN: 1-930708-4-8, 538 pages URL: http://www.IT-Case-Studies.com

Editor-In-Charge: Mehdi Khosrow-Pour

36 IT CASES ARE INCLUDED IN THIS ISSUE OF THE ACIT: Note: To obtain the full text of each case, please click on the URL listed at below each case

DataNaut Incorporated: Growing Pains of a Small Company on the Verge of an Internet Revolution Nancy Shaw, George Mason University, USA

The case describes a small company facing several strategic decisions for marketing its new high-tech products, securing sufficient venture capital financing, and creating a profit sharing plan for current and future employees. http://ideagroup.metapress.com/link.asp?target=contribution&id=4KUTV02KY... MR

Military Applications of Natural Language Processing and Software James A. Rodger, Indiana University of Pennsylvania, USA LT Tamara V. Trank, Naval Health Research Center, USA Parag C. Pendharkar, Pennsylvania State University at Harrisburg, USA

The case study describes the process of planning, analysis, design and implementation of an integrated voice interactive device (VID) for the Navy. http://ideagroup.metapress.com/link.asp?target=contribution&id=NXEX2AJ30... 7E IT Based Decision Tools for Item Processing Operations Management in Retail Banking Charles J. Malmborg, Rensselaer Polytechnic Institute, USA

The case describes re-focusing of IT resources to improve item processing operations in retail banking and the challenges involved. http://ideagroup.metapress.com/link.asp?target=contribution&id=7QFYP96BH... 76

The Dilemma of Dairy Farm Group between Redesigning of Business Processes and Rebuilding of Management Information Systems Eugenia M W. Ng, The Hong Kong Institute of Education Ali F. Farhoomand, The University of Hong Kong Probir Banerjee, City University of Hong Kong

The case study describes the experiences of major a supermarkets and their efforts to investigate their existing system to make the necessary changes to operational procedures with appropriate technologies. http://ideagroup.metapress.com/link.asp?target=contribution&id=P9LK73LH1... B1

Developing a Hypertext GUIDE Program for Teaching the Simple Tasks of Maintaining and Troubleshooting the Educational Equipments: A Case Study Kamel Hussein Rahouma, Minia University, Egypt Peter Zinterhof

The case study describes the process of designing, implementing, and applying a hypertext GUIDE program for teaching the educational technologists. http://ideagroup.metapress.com/link.asp?target=contribution&id=X8J48PLME... T9V

IS Strategy at NZMilk Paul Cragg University of Canterbury, New Zealand Bob McQueen University of Waikato in Hamilton, New Zealand

This case study examines Nzmilk, a small, successful, fresh milk supplier. The company has lost some of their market to competitors, and convinced that a new IS strategy was needed, but did not know how to proceed. http://ideagroup.metapress.com/link.asp?target=contribution&id=9VRNE86MB... YG

Implementing Information Technology to Effectively Utilize Enterprise Information Resources Y. Mustafa, Central Missouri State University, USA

This case describes the development of an information system at the Missouri- based General Chemicals Inc. and reports successful utlization of company’s research resources by archiving, organizing them in a searchable manner, and allowing researchers to reuse and modify them as needed. http://ideagroup.metapress.com/link.asp?target=contribution&id=YK0HRLQ29... TM

Implementation of Information Technology in a Job Shop Manufacturing Company: A Focus on ManuSoft Purnendu Mandal, Marshall University, USA

The case study describes the implementation of ManuSoft, a generic MIS package, and enhancement of its effectiveness to the management with the development of object-oriented interfacing programs in a Melbourne based job shop engineering company http://ideagroup.metapress.com/link.asp?target=contribution&id=0RL8NF598... BL

Shared Workspace for Collaborative Engineering Dirk Trossen, Nokia Research Center, USA André Schüppen and Michael Walbaum, Aachen Univ of Tech, Germany

The case study describes the design process for a collaborative engineering workspace at the University of Technology Aachen, Germany, under development within a research project considering distributed chemical engineering. http://ideagroup.metapress.com/link.asp?target=contribution&id=RQJ7VDU2F... 3B

IT in Improvement of Public Administration Jerzy A. Kisielnicki, Warsaw University, Poland The case study describes the process of implementation of IT in improvement of public administration in Bialystok ( Poland). http://ideagroup.metapress.com/link.asp?target=contribution&id=X1YJCK9VM... GY

The Foreign Banks' Influence in Information Technology Adoption in the Chinese Banking System Michelle W. L. Fong, Victoria University, Australia

This case study examines the foreign banking sector’s potential in transferring technology to the domestic banks in the People’s Republic of China. http://ideagroup.metapress.com/link.asp?target=contribution&id=4A23V9GAG... XG

Adopting the Process View: A Case Study of Modelling Change in the Not-for-Profit Sector Antony Bryant, Leeds Metropolitan University, United Kingdom Veena Syan, Forzani Group, Canada

This case study describes efforts to clarify and refocus information management and operational procedures in an organization concerned with placement of children for adoption in the UK. http://ideagroup.metapress.com/link.asp?target=contribution&id=24KQVWDND... H2

Developing Inter-Organizational-Trust in Business to Business E-Commerce Participation Case Studies in the Automotive Industry Pauline Ratnasingam , The University of Vermont, USA

The case study describes the process involved in EDI implementation in the Australian automotive industry. http://ideagroup.metapress.com/link.asp?target=contribution&id=7MHQEJ1Q5... GW

Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office John Sacco and Darrene Hackler, George Mason University, USA

This case study examines end user information technology evolution from microcomputers to World Wide Web applications in a large county budget office over a fifteen-year period. http://ideagroup.metapress.com/link.asp?target=contribution&id=PVXPF64BY... P4

Adopting IT: Food Program Sponsor Discovers It’s No Picnic John M. Anderson and William H. Gwinn, University of North Carolina at Wilmington, USA

This case discusses the difficulties encountered by Quality Care, Inc. in implementing information technology. Hardware and software costs, changes to business processes and the lack of in-house information technology expertise were problems that had to be solved in order to adapt to mandated changes made by government oversight agencies. http://ideagroup.metapress.com/link.asp?target=contribution&id=W18BTE3WJ... RA

Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles William L. Kuechler and Dana Edberg, University of Nevada at Reno, USA

The case study describes the first four years of the radical reorganization of the Nevada Department of Motor Vehicles. The primary focus is on the development of the IT system on which organizational restructuring depended. http://ideagroup.metapress.com/link.asp?target=contribution&id=81RUX2FE7... M8

IT Help Desk Implementation:The Case of an International Airline Steve Clarke, The University of Luton, United Kingdom Arthur Greaves, London Borough of Hillingdon, United Kingdom

This case study concerns the practical implementation of IT help desk management within an international airline, and illustrates the issues raised by over concentration on technical factors. http://ideagroup.metapress.com/link.asp?target=contribution&id=4C0A53RD0... 78

Application of Tree-Based Solutions: A Case Study with INEEL David Paper, Utah State University, USA Kenneth B. Tingey, Utah State University, USA

The case study describes a tree-based solution at the Idaho National Engineering and Environmental Laboratory (INEEL) for rapid development of a computerized system to meet complex, yet exacting compliance requirements for thousands of employees. http://ideagroup.metapress.com/link.asp?target=contribution&id=FKLNU5THG... 15

Recognizing Runaway IS Projects When They Occur: The Bank Consortium Case Joan Cheney Mann, Old Dominion University, USA

The case study describes a runaway project that occurred when several savings and loans formed a consortium to create a data center that would develop and operate basic transaction processing software for its members. http://ideagroup.metapress.com/link.asp?target=contribution&id=N0L3N70WJ... 3U

Long-term Evolution of a Conceptual Schema: At a life insurance company Lex Wedemeijer, ABP Netherlands

The case study outlines 4 years of evolution in a Conceptual Schema. The schema quality gradually declines: size and complexity increase, while understandability and consistency decrease. http://ideagroup.metapress.com/link.asp?target=contribution&id=QQ7RME6ME... XP

Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation Parthasarathi Banerjee , National Institute of Science, Technology & Development (NISTADS), India

The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. http://ideagroup.metapress.com/link.asp?target=contribution&id=YN8DRFXLF... 5M

Risk in Partnerships Involving Information Systems Development: Lessons From a British National Health Service Hospital Trust G. Harindranath & John A.A. Sillince, Royal Holloway, University of London, UK

This case study presents a UK-based project that promised new healthcare service delivery by redesigning healthcare procedures and developing sophisticated new information systems through a unique partnership between the public and private sectors. http://ideagroup.metapress.com/link.asp?target=contribution&id=6CW7WB057... G3

A Case on Communication Management Susanne Robra-Bissantz, University of Erlangen, Germany

The case study describes the application of a concept for communication management in a German software producing company. http://ideagroup.metapress.com/link.asp?target=contribution&id=D5AHPEF8G... MC

A Case Study of One IT Regional Library Consortium: VALE Virtual Academic Library Environment Virginia A. Taylor, William Paterson University, USA Caroline M. Coughlin, Library Consultant, USA

The focus of this case is the process of implementing a virtual library consortium of academic libraries in NJ. http://ideagroup.metapress.com/link.asp?target=contribution&id=A90EXVEUW... CD

Prudential Chamberlain Stiehl: The Evolution of an IT Architecture for a Residential Real Estate Firms Andy Borchers, Kettering University, USA Bob Mills, Prudential Chamberlin Stiehl Realtors, USA

This case describes the evolution of an IT architecture for Prudential Chamberlain Stiehl Realtors (PCSR), a 14 office, 250 sales agent real estate firm located in Southeast Michigan. http://ideagroup.metapress.com/link.asp?target=contribution&id=FJ6N8V2QR... BV

Seaboard Stock Exchange's Emerging E-Commerce Initiative Linda Knight and Theresa A. Steinbach, DePaul University, USA

The case study describes a traditional organization striving to integrate Internet-based technologies. http://ideagroup.metapress.com/link.asp?target=contribution&id=T8Y2770X8... FX

Added Value Benefits of Application of Internet Technologies to Subject Delivery Stephen Burgess and Paul Darbyshire, Victoria University of Technology, Australia

The case study explores the similarities between businesses using Internet technologies to “add value” to their products and services, and the reasons academics use Internet technologies to assist in traditional classroom delivery. http://ideagroup.metapress.com/link.asp?target=contribution&id=67LQ5EHE9... 3H

Design and Implementation of a Wide Area Network: Technological and Managerial Issues Rohit Rampal, Portland State University, USA

The case study describes experience of a small school district in the design and implementation of a Wide Area Network. http://ideagroup.metapress.com/link.asp?target=contribution&id=VH1M5AQ87... YY

An Experience of Software Process Improvement Applied to Education: the Personal Work Planning Technique D. Antonio de Amescua Seco and Javier García Guzmán, Carlos III University of Madrid, Spain

This case describes the use of the Personal Work Planning (PWP) technique as a time management tool for student practicals on the Software Engineering II course at Carlos III University. http://ideagroup.metapress.com/link.asp?target=contribution&id=LVX6E00LV... E1

SEIU Local 36 Benefits Office: The Y2K Crisis and its Aftermath Ira Yermish, St. Joseph’s University, USA

This case explores the issues of IT management in a small member service organization and the role that outsourcing for software and support plays in its operational life. http://ideagroup.metapress.com/link.asp?target=contribution&id=8DFEDHKUB... QM

Credit Card System for Subsidized Nourishment of University Students Krešimir Fertalj, Damir Kalpiæ, Vedran Mornar and Slavko Krajcar Faculty of Electrical Engineering and Computing at the University of Zagreb, Croatia.

This case study describes the process of implementation of a credit card system for subsidized nourishment of students in Croatia. http://ideagroup.metapress.com/link.asp?target=contribution&id=0BXKHARQJ... 4T

Designing a First-Iteration Data Warehouse for a Financial Application Service Provider Nenad Jukiæ Loyola University Chicago, USA Tania Neild InfoGrate Incorporated, USA

This case study will describe the efforts behind designing a first iteration of an evolutionary, iterative enterprise-wide data warehouse for AIIA Corp., a financial application service provider. http://ideagroup.metapress.com/link.asp?target=contribution&id=5P39EN97M... 38

Reengineering the Selling Process in a Showroom Jakov Crnkovic, University at Albany (SUNY), USA Nebojsa Janicijevic and Goran Petkovic, University at Belgrade, Yugoslavia

The case study describes a process of successful re-engineering small Yugoslavian showroom wholesale company (“Wissol”) during the period of economy in transition. http://ideagroup.metapress.com/link.asp?target=contribution&id=0D7UEWJKX... XM

Leveraging IT and Business Network by a Small Medical Practice Simpson Poon, Charles Sturt University, Australia Daniel May, Monash University, Australia.

This case discusses how a small specialist medical clinic (named ECS) tries to stay competitive by applying innovations through information technology and the Web. http://ideagroup.metapress.com/link.asp?target=contribution&id=Y55NJVKX4... FR

Systems Design Issues in Planning and Implementation: Lessons Learned and Strategies for Management Mahesh S. Raisinghani, University of Dallas, USA

The case study describes the process of planning and implementation of an integrated software designed to automate the sales schedule process. http://ideagroup.metapress.com/link.asp?target=contribution&id=L62VMCY0R... GG

Enterprise Information Portal Implementation: Knowledge Sharing Efforts of A Pharmaceutical Company Alison Manning and Suprateek Sarker, Washington State University, USA

This case study provides a detailed account of a portal implementation initiative for enabling knowledge sharing in a pharmaceutical company. http://ideagroup.metapress.com/link.asp?target=contribution&id=DPLHH4HQ7... KK

Mehdi Khosrow-Pour, Editor Annals of Cases on Information Technology (ACIT) Email: mehdi@idea-group.com

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