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Subject: CFP (JEUC): Etail Research & B2C Models, Due 15 July 2002 (Merrill Warkentin) Date: Thu, 14 Feb 2002 17:26:21 -0600 From: Merrill Warkentin mwarkentin@COBILAN.MSSTATE.EDU To: ISWORLD@LISTSERV.HEANET.IE

Call for Papers : Special Issue of Journal of End User Computing http://www.misprofessor.com/jeuccfp.html

"Etail Research from B2C Models to Customer Intimacy"

Guest Editor: Merrill Warkentin, mwarkentin@acm.org Due 15 July 2002 (Full Manuscript) with Abstract due 15 April 2002

As the practice and study of electronic commerce (eCommerce) matures, we seek a deeper and more complete understanding of the nature and relationships of the critical components--buyers, sellers, and technologies that bring them together. Clear distinctions between B2B and B2C eCommerce have been drawn. Success factors in etailing (retail electronic commerce that is oriented toward individual consumers, not business entities) have been identified. Many online firms (and the business models they embodied) have failed, but many others continue to thrive and new ones are still being born. This issue will focus on the end user of eCommerce processes and practices--the etail consumer. What new models characterize the relationship with the consumer? What technologies create and support these relationships? What strategies achieve success in this new environment?

Possible Topics include (but are not limited to) the following:

-Customer Relationship Management (CRM) Models and Practices -"Brick & Click" Strategies (e.g.; comparative case studies) -Etail Design Factors (e.g.; empirical studies of Etail effectiveness) -Etail Website Selection Models -User Interface Designs for Customer Retention -User Interactivity; Cognitive and HCI Research for Etailing -Consumer Behavior Models in Etailing -Database Support for User Interactivity Models -Role of Agents and Ratings Sites in Consumer Decisions -Web-based Services -DSS for Consumer Choices in Etailing -Demographic Analysis of Etail Customers -Peer-to-Peer Technologies and Strategies -Client Technical Standards and Protocols - XML and beyond -Security Technology for Enhanced End User Satisfaction -Consumer Trust Modeling - Trustmarks, Privacy Policies, and Solutions

Key Dates:

Please send an email with a short abstract or statement of intent to Merrill Warkentin before 15 April 2002. Complete manuscripts should be emailed before 15 July 2002. Every paper will be blind reviewed. Revisions and final publication decisions to be completed during Fall 2002.

Submissions:

-Must not be currently under review by another publication. -Must be written in APA editorial style. -Must include a 150-200 word abstract with appropriate key words under the title. -Should not exceed 20 double-spaced typed pages. -Must be accompanied by a separate document with author(s)' name, complete contact information, and 150-200 word vita. -Must be free of all identifying information, including -author(s)' names on title page, -page properties field, -track changes (accept all changes), and -"content clues."

The Journal of End User Computing (JEUC) publishes empirical and theoretical research concerned with all aspects of end user information processing including development, utilization, satisfaction, productivity, success, failure, policies, politics, strategies, and management. The primary mission of JEUC is to provide educators, researchers, and practitioners involved in research, management, and utilization of information technology with a forum to advance the practice and understanding of end user computing in organizations.

For complete details on submission guidelines, please see the JEUC website at http://www.idea-group.com/journals/details.asp?id=130

JEUC Editor-in-Chief: Mo Adam Mahmood

Merrill Warkentin, Guest Editor Mississippi State University Dept of Mgmt & Information Systems 3103 McCool Hall / P.O. Box 9581 Mississippi State, MS 39762-9581 mwarkentin@acm.org Phone: (662) 325-1955 eFax: (309) 422-3608 http://www.MISProfessor.com

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