Forwarded message from [hlu@zurich.ibm.com] sent originally on Mon, 14 Feb 2000 13:47:33 +0100 (MET): : Call for Position Papers and Participation : : CAiSE*00 Workshop on : : Infrastructures for Dynamic Business-to-Business Service Outsourcing (ISDO'00) : : Stockholm, 5 - 6 June 2000 : : (http://www.zurich.ibm.com/~hlu/ISDO00/) : : OBJECTIVE AND SCOPE : : The objective of the workshop is to provide a platform to discuss models : and technologies for service outsourcing. The emphasis of the workshop will : be on the integration of the dynamic establishment, set-up, and enactment of : service relationships that connect the business processes of service providers : and consumers, establishing virtual enterprises. : : Now-a-days, many production companies integrate their procurement processes : using online marketplaces and network-based supply chain management systems. : However, this is not the case for the service industry. While many service : organisations have already automated their internal business process management : (e.g. using workflow management systems, enterprise resource planning (ERP) : systems, for example), service marketplaces remain an uncommon phenomenon. The : reason for this is that the integration of service sales, service enactment, : and customer interaction with the service process still appears to be highly : difficult. This is particularly the case where complex services, such as : insurance and complex logistics for example, involve considerable customer : interaction. : : The integration of virtual marketplace service procurement/sales with : configuration and enactment of dynamic, interactive business processes raises : many issues that have to be addressed: : : - Contract Establishment: How to establish contracts which describe services : in terms of their functionality, quality guarantees, the customer support : facilities, etc. in a manner which facilitates the advertising and searching : for compatible services? : - Fulfillment Policy: How to describe enactment policies, how to specify the : fulfillment policy for quality guarantees? : - Service Set-up and Configuration: How to exploit the contracts when setting : up the infrastructure in the consumer and provider organisations? : - Backend Integration: How to integrate the market related activities with the : core business process systems? : - Consumer Interaction: How to facilitate the management of outsourced services : by the service consumer? : - Assessment: How to evaluate whether the service was profitable, successful : (post execution)? : - Conflict Handling: How to resolve conflicts and disputes about service : fulfillment? : : Some of these issues are being addressed in a domain specific manner (e.g. : telecommunication industry). Furthermore, some existing solutions which : address part of the problem cannot inter-operate with other existing solutions. : What appears to be lacking is an integrated approach to the problem. : : The purpose of this workshop therefore is to: : : - Get an overview of ongoing projects and upcoming products. : - Compile requirements for integrated service outsourcing infrastructures. : - See whether existing standards help address the problems. : - Learn from the experience of successful or unsuccessful deployments. : - Serve as a starting point for community-building activities in this field. : : INTENDED PARTICIPANTS : : Researchers and professionals from academia and industry that are working in : the fields of electronic marketplaces, ontologies, description languages, : electronic catalogues, workflow and other business process management systems, : service gateways, or related subjects. : : SUBMISSION OF POSITION PAPERS AND PUBLICATION : : Participants are required to submit a position paper outlining results or work : in progress, or experience reports. : : Topics of interest include but are not limited to: : - Electronic service marketplaces. : - Service description languages. : - Electronic contract representation. : - Electronic contract signing. : - Electronic service catalogues. : - Service gateways. : - Service configuration. : - QoS measurement and management. : - Integration with ERP systems. : - Integration with other service enactment management system platforms. : - Integration with Workflow management systems. : - Business and legal issues of service outsourcing. : - Interactive service management by the service consumer. : : Position paper must not exceed 2500 words. Depending on the quality, a summary : of the workshop and the best papers will be published in the JASS Journal : (http://www.unipi.gr/pi). : : IMPORTANT DATES : : Position papers due: March 14, 2000 : Notification of acceptance: April 17, 2000 : Workshop: June 5 pm to June 6 am, 2000 : : PROGRAM COMMITTEE : : A program committee selects the participants according to their position : papers. The membership comprises: : : - Karl Aberer (GMD IPSI, Germany) : - Gustavo Alonso (ETH Zurich, Switzerland) : - Michael Amberg (RWTH Aachen, Germany) : - Martin Bichler (Vienna University of Technology, Austria) : - Christoph Bussler (The Boeing Company, USA) : - Asuman Dogac (Middle East Technical University, Turkey) : - Simon Field (IBM Zurich Research Laboratory, Switzerland) : - Paul Grefen (University of Twente, The Netherlands) : - Benjamin Grosof (IBM T.J. Watson Research Laboratory, USA) : - Yigal Hoffner (IBM Zurich Research Laboratory, Switzerland) : - Christian Huemer (University of Vienna, Austria) : - Willem Jonker (KPN Research, The Netherlands) : - Heiko Ludwig (IBM Zurich Research Laboratory, Switzerland, Chair) : - Ming-Chien Shan (HP Laboratories, USA) : - Aphrodite Tsalgatidou (University of Athens, Greece and University of : Jyvaskyla, Finland) : - (more to come when necessary) : : WORKSHOP ORGANISERS : : - Heiko Ludwig : IBM Research, Zurich Research Laboratory : hlu@zurich.ibm.com : : - Yigal Hoffner : IBM Research, Zurich Research Laboratory : yho@zurich.ibm.com : : - Christoph Bussler : The Boeing Company : Christoph.Bussler@pss.boeing.com : : - Martin Bichler : Vienna University of Economics and Business Administration : Martin.Bichler@wu-wien.ac.at

-- Wirtschaftsinformatik, FB5, Universitaet GH Essen Gustaf.Neumann@uni-essen.de, neumann@computer.org http://nestroy.wi-inf.uni-essen.de/Neumann.html