-------- Weitergeleitete Nachricht -------- Betreff: ICServ2017 - Int. Conference on Serviceology CfP - Submission deadline approaching Datum: Mon, 16 Jan 2017 20:19:22 +0100 Von: Prof. Dr. Dimitris Karagiannis dk@dke.univie.ac.at Antwort an: dk@dke.univie.ac.at An: Gustaf Neumann gustaf.neumann@wu.ac.at

ICServ2017 - Int. Conference on Serviceology CfP - Submission deadline approaching *** Apologies for cross-postings ***

Dear colleague,

please find below the call for papers for the 5^th International Conference on Serviceology. Please feel free to distribute it within your teams and further groups working on these topics.

Thank you and best regards, Dimitris Karagiannis

********************************************************************************** CALL FOR PAPERS: 5^TH INTERNATIONAL CONFERENCE ON SERVICEOLOGY – ICServ2017 July 12-14, 2017, University of Vienna, Austria http://icserv2017.serviceology.org/home ********************************************************************************** The International Conference on Serviceology is an annual academic event initiated by the Society of Serviceology (www.serviceology. org) in Japan aiming to bring together researchers, academics and industry leaders, active and interested in the latest technologies, methodologies, and case studies addressing (co)-creation of services in a sustainable society. ICServ2017, to be held in Vienna, is the fifth event in this series, following three successful events in Japan (2013, 2014, 2016) and one in the USA (2015). As its predecessors ICServ2017 aims to be an interdisciplinary forum for people to share their views, to exchange ideas, to develop new insights and to report state of the art research results. *TOPICS OF INTEREST* We invite researchers from all over the world to submit original, unpublished contributions reporting substantive new work in the fields of service science, management, engineering and technology. All topics relevant to serviceology are of interest, but the conference particularly encourages submissions addressing:

* Service Innovation * Service Design * Service Marketing * Service Management and Operations * Service Capability * Theoretical Perspectives on Service * Value Co-Creation & Context * Service Eco-System * Human-Centered Service System * Service Engineering & Technologies * Servitization and Product-Service-Systems * IoT-based Services * Services in Industry 4.0 * Service Economics & Policy * Service Practices (healthcare, tourism, hospitality, education, communication, retail, food service, contents service, gaming, etc.)

*SPECIAL SESSIONS* In addition to the regular conference program, we are happy to announce three Special Sessions: Session 1: Meaningful technology for seniors Session 2: A holistic approach for service modelling: service ecosystems Session 3: Services and Green Economy More information about the special sessions is available at: http://icserv2017.serviceology.org/special-sessions

*IMPORTANT DATES* Paper submission deadline - Full papers: January 31, 2017 Paper submission deadline - Short papers: February 28, 2017 Paper notification to authors: April 3, 2017 Camera-ready paper: April 21, 2017 Poster submission: May 1, 2017 Poster notification to authors: May 15, 2017 Conference: July 12-14, 2017 *SUBMISSION* For the conference we solicit high quality contributions in the form of papers according to the Springer LNAI/LNCS format with a length of 6-12 pages. All papers must be submitted electronically (in PDF) via the submission website (https://easychair.org/conferences/?conf=icserv2017). All submissions need to be anonymized for peer-review. For each submission at least three peer reviews will be collected from members of the PC. Detailed formatting instructions for authors are available on the Springer website:http://www.springer.com/computer/lncs?SGWID=0-164-6-793341-0

*CONFERENCE ORGANIZERS* Shoji Yamamoto, Kwansei University, Kobe, Japan (Honorary General Conference Chair) Tamio Arai, Shibaura Institute of Technology, Japan (Steering Committee Chair) Dimitris Karagiannis, University of Vienna, Austria (Program Chair) *PROGRAM COMMITTEE* Jürgen Anke, Hochschule für Telekommunikation Leipzig, Germany Daniel Beverungen, Paderborn University, Germany Xavier Boucher, Ecole des Mines de Saint Etienne, France Christoph Breibdach, The University of Melbourne, Australia Robert Buchmann, Babes-Bolyai University Cluj, Romania Sergio Cavalieri, University of Bergamo, Italy Houn-Gee Chen, National Taiwan University, Taiwan Ja-Shen Chen, Yuan Ze University, Taiwan Eng K. Chew, University of Technology Sydney, Australia Valentin Cristea, University Politehnica of Bucharest, Romania Edward Crowley, Photizo Group and Manchester University, UK Monica Dragoicea, University Politehnica of Bucharest, Romania Eman El-Sheikh, University of West Florida, USA Xiucheng Fan, Fudan University, China Louis Freund, San Jose State University, USA Nobutada Fujii, Kobe University, Japan Yoshinori Fujikawa, Hitotsubashi University, Japan Ken Fukuda, AIST, Japan Walter Ganz, Fraunhofer IAO, Germany Aditya Ghose, University of Wollogong, Australia Tatsunori Hara, University of Tokyo, Japan Yoshinori Hara, Kyoto University, Japan Kazuyoshi Hidaka, Tokyo Institute of Technology, Japan San-Yih Hwang, National Sun Yat-sen University, Taiwan Lakhmi C. Jain, University of Canberra, Australia Julia M. Jonas, Friedrich-Alexander-University Erlangen-Nuremberg, Germany Koji Kimita, Tokyo Metropolitan University, Japan Axel Korthaus, Victoria University, Australia Michitaka Kosaka, JAIST, Japan Natalia Kryvinska, University of Vienna, Austria Stephen Kwan, San Jose State University, USA Moon Kun Lee, Chonbuk National University, Korea Jan Marco Leimeister, University of St. Gallen, Switzerland Mattias Lindahl, Linkoeping University, Sweden Ruqian Lu, Chinese Academy of Sciences, China Leszek A. Maciaszek, Wroclaw University of Economics, Poland Birgit Mager, Köln International School of Design, Germany Hisashi Masuda, JAIST, Japan Heinrich C. Mayr, Alpen-Adria University, Austria Kyrill Meyer, University Leipzig, Germany Chieko Minami, Kobe University, Japan Lasse Mitronen, Aalto University, Finland Hiroyasu Miwa, AIST, Japan Masaaki Mochimaru, AIST, Japan Yoichi Motomura, AIST, Japan Hideyuki Nakashima, University of Tokyo, Japan Andy Neely, University of Cambridge, UK Satoshi Nishimura, AIST, Japan Nariaki Nishino, University of Tokyo, Japan Taiki Ogata, University of Tokyo, Japan Takashi Okuma, AIST, Japan Lia Patricio, University of Porto, Portugal Christoph Peters, University of St. Gallen, Switzerland Manuele Kirsch Pinheiro, Universite Paris 1 Pantheon Sorbonne, France Jens Poeppelbuss, University of Bremen, Germany Dimitris Plexousakis, University of Crete, Greece Anca Purcarea, University Politehnica of Bucharest, Romania Jolita Ralyte, University of Geneva, Switzerland Shai Rozenes, Afeka Tel Aviv Academic College of Engineering, Israel Yuriko Sawatani, Tokyo University of Technology, Japan Satoshi Shimada, Kyoto University, Japan Yoshiki Shimomura, Tokyo Metropolitan University, Japan Jim Spohrer, USA, IBM Rudi Studer, Karlsruhe Institute of Technology, Germany Satoko Suzuki, Kyoto University, Japan Takeshi Takenaka, AIST, Japan Takashi Tanizaki, Kindai University, Japan Marja Toivonen, VTT Technical Research Centre of Finland, Finland Keiko Toya, Graduate School of Global Business Meiji Univserity, Japan Vivek K. Velamuri, HHL Leipzig Graduate School of Management, Germany Kentaro Watanabe, AIST, Japan Yukata Yamauchi, Kyoto University, Japan Alfred Zimmermann, Reutlingen University, Germany