-------- Original-Nachricht -------- Betreff: [isworld] Contents - Journal of Cases on Information Technology, Volume 11, Issue 3, July-September 2009 Datum: Fri, 14 Aug 2009 00:26:45 -0400 Von: Andy Borchers aborcher@kettering.edu Antwort an: Andy Borchers aborcher@kettering.edu An: AISWORLD Information Systems World Network isworld@lyris.isworld.org

The contents of the latest issue of:

Journal of Cases on Information Technology (JCIT) Official Publication of the Information Resources Management Association Volume 11, Issue 3, July-September 2009 Published: Quarterly in Print and Electronically ISSN: 1548-7717; EISSN: 1548-7725 Published by IGI Publishing, Hershey-New York, USA www.igi-global.com/jcit

CASE ONE

Building a Knowledge Management System in a Design Firm: The Case of XYZ Structural Department

Toufic Mezher, American University of Beirut, Lebanon M.A. Abdul-Malak, American University of Beirut, Lebanon Mohamad Khaled, XYZ Engineering Company, Beirut, Lebanon Ibrahim El-Khatib, XYZ Engineering Company, Beirut, Lebanon

Knowledge management represents a strategic vision for developing an organization�s performance and its likelihood of success in dealing with future challenges in its industry. The case starts by discussing the importance of knowledge management in improving the competitive edge of firms in general and of consulting firms in particular. Then, the case discusses the process of building a knowledge management system in the structural engineering department at a leading engineering design consulting firm, based in the Republic of Lebanon. The knowledge, both tacit and explicit, needed during the design phase is identified and mapped according to the adopted design process, and an expert system is built to capture some of the tacit knowledge needed in the conceptual design stage of the process. In addition, an intranet Web-based knowledge management system is developed with the aim of helping diffuse both explicit and tacit knowledge.

To obtain a copy of the entire case, click on the link below.

http://infosci-on-demand.com/content/details.asp?ID=33778

CASE TWO

Decision Point: IT Infrastructure Mismatch

Susan Codone, Mercer University, USA

In the defense industry, quality training is a key to the military success of our troops. Increasingly, more training is developed for delivery in an online format, as �e-learning� a convenient and cost-effective alternative to instructor-led training. With a learning management system such as the U.S. Navy uses, courses developed by contractors are posted into its database and accessed by naval users across the world. The Defense Source Company is an industry leader in defense products and services, including training. There are two divisions that provide such training, but there are differences in orientation and infrastructure that muddy the situation when developing training. This case provides an overview of this defense contractor with two related divisions that both offer similar resources. Readers are challenged to understand the infrastructure resources of both divisions and to decide what should be done with them for the ultimate success of the company.

To obtain a copy of the entire case, click on the link below.

http://infosci-on-demand.com/content/details.asp?ID=33779

CASE THREE

Implementing Virtual Career Counseling and Advising at a Major University

Shane Haberstroh, University of Texas at San Antonio, USA Shirley Rowe, University of Texas at San Antonio, USA Stefanie Cisneros, University of Texas at San Antonio, USA

With college students using the Internet to meet a variety of professional and personal needs, college campuses are seeking ways to enhance their student services by using emerging technologies. In this case study, the authors discuss the implementation of online career advising and planning services via synchronous chat sessions. Given the constraints concerning vendor selection, procurement issues, software implementation, and limited budgets, it is critical for the career counseling team to find a robust, secure, and affordable software platform to meet their needs. It is also important that this software and service appeal to students, as they sought personal career development. The team considered existing practice standards to guide the implementation of this innovative student service. With these elements in place, the authors discuss the process of launching an online career planning and advising program and the resulting challenges that emerge.

To obtain a copy of the entire case, click on the link below.

http://infosci-on-demand.com/content/details.asp?ID=33780

CASE FOUR

Virtual Tutoring: The Case of TutorVista

Beena George, University of St. Thomas, USA Charlene Dykman, University of St. Thomas, USA

This case presents the story of TutorVista, an e-business organization based in India that provides online tutoring services to students in different parts of the world. TutorVista had been able to meet growth expectations and gain recognition in the lucrative private tutoring market because of its innovative technology platform and business model. As a fledgling organization charting new territory, TutorVista faces dual challenges of creating and capturing the demand for online tutoring and managing resources to satisfy the shifting demand. This case is constructed based on interviews with individuals at TutorVista.

To obtain a copy of the entire case, click on the link below.

http://infosci-on-demand.com/content/details.asp?ID=33781

CASE FIVE

Reorganization of Software Application Hosting and its Relation to E-Government: A Swedish Municipality Case

Björn Johansson, Copenhagen Business School, Denmark Jörgen Lindh, Jönköping International Business School, Sweden

This article reports a case of a decision-making process in a Swedish local government reorganizing hosting of software applications. One question raised is, how the attempt of improving governance and being more of an e-government, influences hosting decisions. This case study suggests that organizations planning to decentralize decision-making in order to make better decisions and to increase ability of being an e-government need to centralize parts of the IS-work. This article suggests different reasons for why an organization starts the process of reorganizing and how these reasons are connected to e-government.

To obtain a copy of the entire case, click on the link below.

http://infosci-on-demand.com/content/details.asp?ID=33782

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For full copies of the above articles, check for this issue of the Journal of Cases on Information Technology (JCIT) in your institution's library. This journal is also included in the IGI Global aggregated �InfoSci-Journals� database: www.infosci-journals.com.

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CALL FOR PAPERS

Mission of JCIT:

The Journal of Cases on Information Technology (JCIT) is an international refereed, which provides understanding and lessons learned in regard to all aspects of information technology utilization and management in modern organizations. The primary mission of cases published in JCIT is for teaching purposes both in undergraduate and graduate information systems courses. JCIT also publishes cases that are instrumental to information systems managers to learn from the success and pitfalls of other organizations related to IT utilization and management.

Coverage of JCIT:

Topics to be discussed in the journal include, but are not limited to, the following:

Data management Distance learning E-commerce technologies End user computing: IT in developing countries Human side of IT Information security and ethics Internet technologies Issues of emerging technology IT in government IT in libraries Legal issues of IT Multimedia in education Web-enabled technologies

Interested authors should consult the journal's manuscript submission guidelines at www.igi-global.com/jcit.

All inquiries and submissions should be sent to jcit@igi-global.com.

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