-------- Original Message -------- Subject: [WI] CfP AIS SIG Services 2011 Workshop @ ICIS 2011 Date: Tue, 23 Aug 2011 18:25:21 +0200 From: Tilo Böhmann boehmann@informatik.uni-hamburg.de To: wi@lists.uni-karlsruhe.de

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++ CALL FOR PAPERS ++

AIS SIG SVC 2011 Workshop

Saturday, December 3, 2011, 8:30-5 PM Pujiang Hall B., Shanghai, China

The economy may be soft but that is a boon for services spending which is expected to grow from $870 billion this year to over $1 trillion in 2011 according to one forecast (Gartner, 2010). These investments innovate the management of IT infrastructures, application and system portfolios, data and information provision and use, and business services using new IT-based opportunities. These opportunities play globally with strong services improvements across the globe. Thus, service-oriented thinking is one of the fastest growing paradigms. Yet for the public successes of companies such as BMW, Kone, Queensland Health, Proctor& Gamble, and Rolls Royce there are as many failures. Government and not-for-profit organizations are also radically innovating their services using information technological opportunities. However, these innovations are complex. Thus, research on management, context, service innovation, design, quality, architecture, delivery, execution, and outcomes are all needed. The goal of this workshop is to explore the challenges of services orientation in IT.

You are invited to contribute research paper abstracts and panel presentations according to the following deadlines:

Key Dates for SIGSVC Workshop

• Submissions due to Easy chair before October 1, 2011 • Acceptance Notification: October 22, 2011 • Final Changes Due: November 14, 2011 • Workshop: December 3, 2011

We expect to accept about 2 panels, 10 full research papers and 10 research in-progress-papers or cases (15 minute presentations and 5 minutes discussion each). Additionally we accept at least 10 posters for presentation and discussion during the lunch.

Possible topics of applied, field and empirical research include, but are not limited to:

- Business process integration and management (BPM) of services - Commoditization of hardware, software, business processes (e.g. out-tasking, ITIL, SCORE) - Customer Integration in service design, delivery and operation - Risk management or legal aspects of services - Service business models: issues of excellence and productivity - Service Design methods and practices - Service Engineering - Service Oriented Information Technology, Systems and Management - Service systems, components, platforms, technologies, and architectures - Services governance and organizational transformation, operation and service offshoring - Services innovation& management - Servitizing IT-organizations - Theories and approaches for integrating and/or sourcing services computing and automated BPM - Theories and approaches to services innovation& management, design& engineering, modeling& simulation, and standardization - Theories, challenges and impacts of service-orientation - Service typologies and their implications for management, IT support and IT-based innovation. - Other services related topics

Workshop Organizing Committee

General Co-Chairs: Stuart Galup, Fons Wijnhoven, and Sue Conger Local Organizing Chair: Xiuzhen Feng

Workshop Program Committee

Chair: Tuure Tuunanen

Program Committee: - Stuart Galup - Fons Wijnhoven - Sue Conger - Michael Goul - Roman Beck - Virpi Tuunainen - Erwin Fielt - Tilo Böhmann - Xiuzhen Feng

Registration

Registration with ICIS registration: - For Faculty (AIS Members): $55 - For Faculty (Non-AIS Members): $65 - Students: $35

$75 on-site registration fee at the conference

Facebook site

Please have a look at http://www.facebook.com/pages/SIG-SVC/233810039966915 for the latest news& information regarding the workshop

Submission Instructions

Send your paper as an attachment in AIS Sprouts-format (http://sprouts.aisnet.org/sprouts-style.html) to http://sigsvc2011.easychair.com before October 1. Full papers with a maximum length of 8 pages (excluding references and abstract), research-in-progress papers with a maximum length of 4 pages, and abstracts of both of maximum of 150 words. Also send in your draft poster before October 1.

For the panel proposals send in a one page proposal with at least 5 persons from different institutions stating the objective, importance, expected outcomes, key statements (per participant), and proposed way of getting the visitors involved.

Proceedings& Journal Fast-Tracking

The accepted papers will be published in the AIS Sprouts working paper series after the workshop. Selected full research papers will also be invited for submission to JITTA : Journal of Information Technology Theory and Application (www.jitta.org) as full research papers.

Beste Grüße / Kind regards, TB

Prof. Dr. Tilo Böhmann Universität Hamburg Fachbereich Informatik / Department of Informatics IT Management& Consulting Vogt-Kölln-Str. 30 D-22527 Hamburg T: +49 (40) 428 83-2299 boehmann@informatik.uni-hamburg.de http://www.informatik.uni-hamburg.de/itmc

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