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CFP:
BISE Special Issue on IT Service Management and IT Automation
BISE
Special Issue IT Service Management and IT Automation – Methods and
Models for Efficient IT Operations
Over
the last decade IT organizations have seen a significant increase in
their service management cost. Juxtaposed with fairly constant costs
for the actual physical IT infrastructure, the main challenges of IT
departments and data centers can only be addressed by effective
processes and technologies to reduce the efforts required to manage
applications and services. In the past few years, we could observe how
software-as-a-service providers such as Google or Salesforce.com
provide standardized services to millions of users. This is only
possible due to highly automated and effective IT service operations.
The
operations of traditional data centers and IT departments are
different. They provide a large variety of heterogeneous applications
to a comparatively small number of users. Furthermore, IT service
management processes such as capacity, change, or service level
management are often performed manually. Infrastructure-as-a-service
providers such as Amazon EC2 have started to use virtualization
technology and leverage economies of scale and IT automation, resulting
in very competitive prices for service provisioning.
Up
until now, little academic literature deals with effective processes
for IT service operations. Compared to established areas in IS and
operations management such as data engineering, production and
inventory management, IT service operations management does not yet
have a solid body of methods and quantitative models for the management
and automation of IT service operations.
This
special issue draws on research in computer science, information
systems, and operations management. We are interested in new
technologies, methods, and models for effective processes and efficient
resource allocation in IT service operations.
Papers
that build quantitative methods and models and/or describe innovative,
generalizable solutions in this area are welcome. Authors should employ
a rigorous research methodology, including analytical modeling,
simulation, and empirical work. Given the nature of the special issue,
it is desirable for papers to demonstrate relevance to, and
practicability for, IT service providers.
Contributions
from research and business practice on the following (and related)
topics are invited:
Technical
solutions for scalable IT solutions
- *
Server and storage virtualization
- *
Multitenancy
- *
Parallel computing (e.g., MapReduce)
- *
Cluster and grid computing
Efficient
resource allocation
- *
Admission and overload control
- *
Capacity management and performance modeling
- *
Metering and monitoring
- *
Management of virtualized IT infrastructures
Process
optimization and efficient operations
- *
Change management and change request scheduling
- *
Problem and incident management
- *
Service portfolio management
- *
Service level management
Business
models and pricing
- *
Microeconomic models of cloud computing markets
- *
Service pricing for infrastructure/platform/software-as-a-service
Case
studies
Submission
Please
submit papers for the sections BISE - Research Paper and BISE - State
of the Art by 2010-05-01 at the latest via the journal's online
submission system (
http://www.editorialmanager.com/buis/).
Please observe the instructions regarding the format and size of
contributions to Business & Information Systems Engineering (BISE)
/ WIRTSCHAFTSINFORMATIK. Papers should not exceed 50,000 characters
including spaces, minus 5,000 characters per page for illustrations.
Detailed authors' guidelines can be downloaded via
http://www.bise-journal.org.
All
papers will be reviewed anonymously (double-blind process) by several
referees with regard to relevance, originality, and research quality.
In addition to the editors of the journal, including those of this
special focus, distinguished national and international professionals
with scientific and practical backgrounds will be involved in the
review process.
Complementary
articles covering topics of this special focus are also more than
welcome for other sections of the journal, e. g. for BISE - Catchword
and BISE - Profile. Please send those articles directly to the
editor-in-chief Prof. Dr. Hans Ulrich Buhl (
hans-ulrich.buhl@wiwi.uni-augsburg.de).
Accepted
papers will appear identically in English and German. The
English-language version will appear in Business & Information
Systems Engineering (BISE), the German-language version will appear in
WIRTSCHAFTSINFORMATIK. Accepted papers will be translated in close
cooperation with the authors and a professional team of translators.
Schedule
Submission
deadline: 2010-05-01
Author
notification: 2010-06-18
Completion
of first revision: 2010-08-08
Author
notification: 2010-10-01
Completion
of a second revision (if needed): 2010-10-31
Planned
publication date of Issue 1/2011: February 2011
Editors
of the special focus
Prof.
Dr. Martin Bichler
Internet-based
Information Systems
Dept.
of Informatics
TU
München
Bolzmannstraße
3
85748
Munich
Germany
Dr.
Kamal Bhattacharyya
IBM
T. J. Watson Research Center
19
Skyline Drive
Hawthorne,
NY 10532
USA