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Information Systems and e-Business Management /JCR indexed journal
<https://www.springer.com/journal/10257/updates/19311184>
Special issue on "Agile, lightweight and lean IT service
management approaches for business agility"
(springer.com)
<https://www.springer.com/journal/10257/updates/19311184>
Deadline: April 30, 2022.
Context:
In the last two decades, practically most of the large- and
medium-sized global business corporations have implemented some of
the several plan-driven (i.e. rigor-oriented) IT Service
Management (ITSM) frameworks and standards, such as ITIL v2011
(itSMF UK & Agutter, 2012), CMMI-SVC v1.3 (Software
Engineering Institute, 2010), and the ISO/IEC 20000:2005 standard
(ISO/IEC 2005a, 2005b, 2010), to manage the governing, planning,
design, deployment, operation, and improvement of IT services
(Mora et al., 2014; 2015; Jäntti & Hotti, 2016). Multiple
organizational benefits such as improvements in the service
quality, customer satisfaction, reduction of IT downtime, IT staff
morale, and financial contribution metrics have been also reported
for the utilization of ITSM frameworks and standards (Marrone
& Kolbe, 2011; Marrone et al., 2014).
However, the implementation of the plan-driven ITSM frameworks and
standards demands the utilization of significant organizational
resources such as economic, human, and technological ones and
relevant efforts during long implementation periods, which limits
their successful implementations (Eikebrokk & Iden, 2017).
Nowadays, the demand for business services agility has produced
the recent emergence of some proffered agile, lightweight, or lean
ITSM frameworks and standards (Agutter et al., 2017; Verlaine,
2017; Kobus et al., 2017; TSO, 2019; Galup et al., 2020; Mora et
al., 2021). Agile, lightweight, or lean practices are usually
considered equivalent. However, they are different concepts. Agile
practices can be considered a subset of lightweight practices, and
agile practices must be also lean but the vice versa situation is
not mandatory (Qumer & Henderson-Sellers, 2008; Conboy, 2009).
Given the novelty of these proffered agile, lightweight, and lean
ITSM frameworks and standards (i.e. Lean IT, VeriSM, ITIL v4,
FitSM, ISO/IEC/IEEE 20000-1:2018, and ISO/IEC/IEEE 29110-
4-3:2018, among others) and the scarcity of conceptual and
empirical studies on them (Lean IT Association, 2015; FitSM, 2016;
Verlaine, 2017; Kobus et al., 2017; ISO/IEC/IEEE 2018a; 2018b;
TSO, 2019; Galup et al., 2020; Mora et al., 2021), there is a lack
of informative references on the applicability, benefits, and
limitations of using agile, lightweight, and lean ITSM frameworks
and standards for the ITSM practitioners and scholars as well as a
distinct knowledge gap for the global business organizations
interested in the utilization of them for managing IT services
with an agile approach.
Consequently, this special issue pursues to advance rigorous and
relevant scientific knowledge related to the agile, lightweight,
and lean ITSM frameworks and standards that ultimately help ITSM
practitioners working in large- and medium-sized global
organizations to implement them correctly. Topics of interest for
the special issue include but are not limited to the following
ones:
• Conceptual studies on the agile, lightweight, and lean ITSM
tenets
• Conceptual comparative studies between rigor-oriented and agile,
lightweight, or lean ITSM frameworks and standards
• Statistical survey studies on the implementation of the agile,
lightweight, or lean ITSM frameworks and standards
• Case studies on the implementation of the agile, lightweight, or
lean ITSM frameworks and standards
• Simulation studies – system dynamics, discrete event,
agent-based or hybrid- on managerial features of the agile,
lightweight, or lean ITSM frameworks and standards
• Design research studies on specific managerial features of the
agile, lightweight, or lean ITSM frameworks and standards
• Experimental studies on specific managerial features of the
agile, lightweight, or lean ITSM frameworks and standards
• Information and Communication Technologies and platforms for
agile, lightweight, or lean ITSM frameworks and standards
• Studies on managerial implications – economic impacts and costs,
organizational learning and change, business process redesigns,
organizational design, and business agility, among others – of the
agile, lightweight, or lean ITSM frameworks and standards
Hence, due to the global relevance of ITSM approaches and the
emergent business agility movement, we require high-quality
research papers using any appropriate research method to study the
problems related to the theme of this special issue, such as
statistical survey, simulation, case study, experiments, design
research, or conceptual study.
Important dates:
Deadline for submissions: 31 March 2022 - extended to April 30,
2022
Print publication: 2023
Submission
guidelines
<https://www.springer.com/journal/10257/submission-guidelines>:
https://www.springer.com/journal/10257/submission-guidelines
Special Issue Guest Editors:
• Prof. Manuel Mora, Autonomous University of Aguascalientes,
Mexico
• Prof. Jorge Marx Gómez, University of Oldenburg, Germany
• Assoc. Prof. Olayele Adelakun, DePaul University, USA
• Prof. Fen Wang, Central Washington University, USA
------------------------------------------------------------
Prof. Dr. José Manuel Mora Tavarez
Depto. de Sistemas de Información
Centro de Ciencias Básicas
Universidad Autónoma de Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS. México 20131
Email:
jose.mora@edu.uaa.mx
<https://www.researchgate.net/profile/Manuel_Mora>
ResearchGate
Weblink
<https://www.researchgate.net/profile/Manuel_Mora>
<https://scholar.google.com.mx/citations?user=97rTgbkAAAAJ&hl=en&oi=sra>
Scholar Google
Weblink
<https://scholar.google.com.mx/citations?user=97rTgbkAAAAJ&hl=en&oi=sra>
Linkedin
Weblink
<https://www.linkedin.com/in/manuel-mora-engd-37b03a1/>
SCOPUS
Weblink
<https://www.scopus.com/authid/detail.uri?authorId=25823339800>
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