-------- Original-Nachricht -------- Betreff: [isworld] CFP AMCIS 2009 MINI-TRACK 'THE LESS TRAVELLED BRIDGES OF IT SERVICES' Datum: Fri, 23 Jan 2009 23:56:52 +0000 Von: Antonio Dias de Figueiredo adf@dei.uc.pt Antwort an: Antonio Dias de Figueiredo adf@dei.uc.pt An: AISWORLD Information Systems World Network isworld@lyris.isworld.org
CALL FOR PAPERS FOR THE AMCIS 2009 MINI-TRACK 'THE LESS TRAVELLED BRIDGES OF IT SERVICES'
AMCIS – Americas Conference on Information Systems San Francisco, USA, August 6-9, 2009 http://www.amcis2009.org/
We invite submissions to the AMCIS 2009 mini-track ‘THE LESS TRAVELLED BRIDGES OF IT SERVICES’ of the‘IT Services’ (SIGSVC) track
"Two roads diverged in a wood, and I I took the one less travelled by, And that has made all the difference." (Robert Frost, The Road Not Taken)
IT Services, IT Governance, Service Management, and many other related concepts have developed in recent years into a field of burgeoning activity, spanning both practice and research. An analysis of the literature produced in this emerging field shows that a solid mainstream of theory and practice is progressively becoming established.
Up to now, this mainstream seems to attach special attention to a set of well delimited concerns, such as strategic alignment, performance management, resource management, value delivery, and risk management, as well as to the adoption of frameworks and standards such as ITIL or COBIT. However, with relatively few exceptions, this mainstream seems to attach less importance to a variety of issues that have been concerning the Information Systems community for decades, such as the socio-technical dimension of IS, or the roles of culture, politics, innovation, complexity, sense-making, or ethics.
As the advancement of service-oriented architectures brings to the boardroom and to the upper levels of management new visions about the role of IT in recasting the business and mastering differently the organizational issues, the importance of the socio- technical dimension of IT Services and the increased relevance of other issues currently absent from the IT Services discussion call for new contributions to this debate.
The aim of this mini-track is to accommodate such contributions, so that authors and participants of the “Golden Gate to the Future of IS” can cross the exploratory bridges between the current visions of research and practice in IT Services and other, hopefully inspiring, visions coming from complementary sectors of the IS community.
Suggested topics include:
• The Social Dimension of IT Governance • Aligning IT Management and Service-Oriented Architecture • IT Services: Beyond Standards and Frameworks • Case Studies and Surveys on Less Conventional Forms of IT Governance • Emerging Challenges in IT Services • Actor-Network Theory and IT Governance
Important dates:
February 20, 2009: Deadline for paper submissions April 2, 2009: Authors notification of acceptances April 20, 2009: Camera-ready copy due
Mini-track chairs:
Antonio Dias de Figueiredo Emeritus Professor of Information Systems University of Coimbra, Portugal adf@dei.uc.pt
Paulo Rupino da Cunha Department of Informatics Engineering University of Coimbra, Portugal rupino@dei.uc.pt
Luiz Mauricio Martins Centre for Informatics and Systems University of Coimbra, Portugal lmart@dei.uc.pt
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