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The 13th Workshop on Social and Human Aspects of Business Process
Management
(BPMS2’20)
Call for Papers
As part of BPM 2020
18th International Conference on Business Process Management
September 14, 2020, Seville, Spain
Deadline for workshop paper submissions: May 29, 2020
Workshop Theme
The involvement of human aspects into Business Process Management
takes place
both on a social and individual level. Social information systems
such as
social media, Enterprise 2.0, and social platforms are spreading
quickly in
society, organizations, and economics. Enterprises use social
information
systems to improve their business processes and create new
business models.
The integration of business process management and social
information systems
becomes more and more widespread. New approaches for using social
information
systems in combination with business process management appear
frequently.
Social information systems are used both in external and internal
business
processes. Companies can co-create products and services, e.g.,
companies
integrate customers into product development to capture ideas and
features.
Thus, communication with the customer is increasingly
bi-directional. The
integration of business process management and social information
systems
enables the creation of new business models using social
platforms. Social
platforms enable the creation of cross-side network effects and
therefore
called two- or multi-sided markets . Prominent examples are
Tripdadvisor,
UBER, and AirBnB. By using the value-creating mechanisms of social
information
systems, business models became possible, which were not
realizable before.
E.g. the AirBnB uses a crowdsourcing model for quality control by
using users’
reviews of apartments. In this way, a quality assessment of
products and
services became possible that was too costly so far.
Social information systems also create new possibilities to
enhance internal
business processes by improving the exchange of knowledge and
information, to
speed up decisions, etc. Social information systems enable
value-creating
interactions such as weak ties, social production, egalitarianism.
These
value-creating interactions open up new possibilities and
potentials for the
design of processes. Weak ties enable the flexible integration of
process
participants, social production paves the way for the bottom-up
definition of
business processes, and egalitarian decisions change how decisions
are made in
business processes. The use of value-creating interactions is
tightly
intertwined with new forms of involvement of human beings into
business
process management.
Human aspects complement the social perspective on business
process
management. The fact that more and more enterprises are using
business process
management implies that the human individual is involved in a
multitude of
business processes. Individuals must cope with multiple process
contexts and
thus must administer data appropriately. Digital assistants such
as Alex
integrate individuals in processes that could not interact with
conventional
computers. In this way, new forms of interaction between processes
and humans
arise. Furthermore, individuals must integrate the external
business processes
into their work environment or even to couple several external
business
processes. Human aspects of business process management relate to
the
individual who creates a process model, to the communication among
people,
during and after the process execution, and to the social process
of
collaborative modeling. They also relate to the interaction /
collaboration /
coordination / cooperation that should be implemented in the
business process
or to specific human-related aspects of the business process
itself and their
representations in models.
Before this background, the goal of the workshop is to explore how
social
information systems integrate with business process management,
and how
business process management may profit from this integration.
Furthermore, the
workshop investigates the human aspects introduced into Business
Process
Management by involving human users. Examples are the use of
crowdsourced
knowledge and tasks, the need for new user interfaces, e.g.
augmented reality
and voice bots.
The workshop will discuss three topics. Social Business Process
Management,
Social Business and Platforms, and Human Aspects of Business
Process
Management. Social Business Process Management is the use of
Social
information systems to support one or multiple phases of the
business process
life cycle.
1. Social Business Process Management (SBPM)
- Social information systems in the BPM lifecycle e.g. Design,
Deployment,
Operation, and Evaluation
- BPM methods and paradigms to cope with Social information
systems
- Influence of weak ties, social production, egalitarianism and
mutual service
provisioning on BPM
- Trust and reputation in business processes management carried
through Social
information systems
- Influence of weak ties, social production, egalitarianism and
mutual service
provisioning in the design and management of business processes?
- Integration of Social information systems with WFMS or other
business
process support systems?
- Conceptual modelling for knowledge intensive and social business
processes?
2. Social Business and Social Platforms: Social information
systems supporting
business processes
- New opportunities offered by Social information systems for the
support of
business processes
- Social platforms and their support for business processes and
new business
models
- Value (co-)creation in social business and social platforms
- Sociality requirements of business processes according to their
nature
(predictable/non predictable; production/collaborative/ad hoc)
- Use of Wikis, Blogs etc. to support business processes
- Fitting between types of Social information systems and phases
of the BPM
lifecycle
- New trends in business knowledge modelling leveraged by social
production
3. Human Aspects of Business Process Management
- Concepts, technologies, and services to support individuals
acting in
business processes
- Digital Assistants such as Google, Siri etc. in business process
management
and business processes
- Human aspects of business process management
- Human-centric business processes
- Human resource management in business processes (workloads,
skills,
preferences, affinities, context, mobility, etc …)
Goal
Based on the twelve previous successful BPMS2 workshops since
2008, the goal
of the BPMS2’20 workshop is to promote the integration of business
process
management with social information systems and social software and
to enlarge
the community pursuing the theme.
Workshop paper format
Position papers of up to 2500 words are sought. Position papers
that raise
relevant questions, or describe successful or unsuccessful
practice, or
describe experience will all be welcome. Position papers will be
assigned a
20-minute presentation. Short papers of up to 1000 words can also
be submitted
and will be assigned a 10-minute presentation.
Submission
Prospective authors are invited to submit papers for presentation
in any of
the areas listed above. Only papers in English will be accepted.
The length of
full papers must not exceed 12 pages (There is no possibility to
buy
additional pages). Position papers and tool reports should be no
longer than 6
pages. Papers should be submitted in the new LNBIP format
(
http://www.springer.com/computer/lncs?SGWID=0-164-7-487211-0).
Papers have to
present original research contributions not concurrently submitted
elsewhere.
The title page must contain a short abstract, a classification of
the topics
covered, preferably using the list of topics above, and an
indication of the
submission category (regular paper/position paper/tool report).
Please use Easychair for submitting your paper:
https://easychair.org/conferences/?conf=bpms22020
The paper selection will be based on the relevance of a paper to
the main
topics, as well as upon its quality and potential to generate
relevant
discussion. All the workshop papers will be published by Springer
as a post-
proceeding volume (to be sent around 4 months after the workshop)
in their
Lecture Notes in Business Information Processing (LNBIP) series.
Activities
All papers will be published on workshop wiki (
www.bpms2.org)
before the
workshop, so that everybody can learn about the problems that are
important
for other participants. A blog will be used to encourage and
support
discussions. The workshop will consist of long and short paper
presentations,
brainstorming sessions and discussions. The workshop report will
be created
collaboratively using a wiki. A special issue over all workshops
will be
published in a journal (decision in progress).
Important dates
Deadline for workshop paper submissions:
May 29, 2020
Notification of Acceptance:
June 29, 2020
Camera-ready papers deadline: July 13, 2020
Workshop:
September 14, 2020
Primary Contact
Rainer Schmidt
Munich University of Applied Sciences
Rainer.Schmidt@hm.edu
Phone: +49 89 1265 3740
Fax: + 49 89 1265 3780
Selmin Nurcan
Sorbonne Management School - University Paris 1 Panthéon-Sorbonne
Centre de Recherche en Informatique (CRI)
France
Selmin.Nurcan@univ-paris1.fr
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