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The 12th Workshop on Social and Human Aspects of
Business Process Management (BPMS2’19)
As part of BPM 2019
17th International Conference on Business Process Management
September 2, 2019 Vienna, Austria
Call for Papers
Deadline for workshop paper submissions: May 24, 2019
Workshop Theme
The Workshop on Social and Human Aspects of Business Process
Management (BPMS2) explores how business process management can
benefit from integrating the paradigms of social information
systems and social software: weak ties, social production,
egalitarianism, and mutual service or by using these paradigms in
business processes. In this way, social information systems
emerge. Furthermore, the workshop investigates the human aspects
introduced into Business Process Management by involving human
users. Examples are the use of crowdsourced knowledge and tasks,
the need for new user interfaces, e.g. augmented reality and voice
bots
Social information systems 1 and social software 2 are spreading
quickly in society, organizations and economics. They enable
social business3 that has created a multitude of success stories.
More and more enterprises use social information systems and
social software to improve their business processes and create new
business models. They are used both in internal and external
business processes. Using social information systems and social
software, the communication with the customer is increasingly
bi-directional. E.g. companies integrate customers into product
development to capture ideas for new products and features. Social
information systems and software also create new possibilities to
enhance internal business processes by improving the exchange of
knowledge and information, to speed up decisions, etc.
Social information systems and social software are based on four
paradigms: weak ties, social production, egalitarianism and mutual
service provisioning.
* Weak ties
Weak-ties 4 are spontaneously established contacts between
individuals that create new views and allow combining
competencies. Social information systems and social software
support the creation of weak ties by supporting to create contacts
in impulse between non-predetermined individuals.
* Social Production
Social Production 5 is the creation of artefacts, by combining the
input from independent contributors without predetermining the way
to do this. By this means, it is possible to integrate new and
innovative contributions not identified or planned. Reputation
based mechanisms assure quality following an a-posteriori
approach.
* Egalitarianism
Egalitarianism is the attitude of handling individuals equally.
Social information systems and social software highly rely on
egalitarianism and therefore strives for giving all participants
the same rights to contribute. This is done with the intention to
encourage a maximum of contributors and to get the best solution
fusioning a high number of contributions, thus enabling the wisdom
of the crowds 6 7. Social information systems and social software
realize egalitarianism by abolishing hierarchical structures,
merging the roles of contributors and consumers and introducing a
culture of trust.
* Mutual Service Provisioning
Social information systems and social software overcome the
separation of the service provider and consumer by introducing the
idea, that service provisioning is a mutual process of service
exchange. Thus both service provider and consumer (or better
prosumer) provide services to one another in order co-create value
8. This mutual service provisioning contrasts to the idea of
industrial service provisioning, where services are produced in
separation from the customer to achieve scaling effects.
Up to recent years, the interaction of social information systems
and social software and its underlying paradigms with business
processes have not been investigated in depth. Therefore, the
objective of the workshop is to explore how social information
systems and social software interact with business process
management, how business process management has to change to
comply with weak ties, social production, egalitarianism and
mutual service, and how business processes may profit from these
principles.
The workshop will discuss three topics. Social Business Process
Management, Social Business and Big Data in Social Business.
Social Business Process Management is the use of social software
to support one or multiple phases of the business process life
cycle.
1. Social Business Process Management (SBPM)
- Payoff of social software in the BPM lifecycle (Design,
Deployment, Operation, and Evaluation)?
- BPM methods and paradigms to cope with social software
- Influence of weak ties, social production, egalitarianism and
mutual service provisioning on BPM methods
- Trust and reputation in business processes management carried
through social software
- Influence of weak ties, social production, egalitarianism and
mutual service provisioning in the design and management of
business processes?
- Integration of social software with WFMS or other business
process support systems?
- Conceptual modeling for knowledge intensive and social business
processes?
2. Social Business: Social software supporting business processes
- New opportunities offered by social software for the support of
business processes
- Sociality requirements of business processes according to their
nature (predictable/non predictable; production/collaborative/ad
hoc)
- Use of Wikis, Blogs etc. to support business processes
- Fitting between types of social software and phases of the BPM
lifecycle
- New trends in business knowledge modelling leveraged by social
production
3. Human Aspects of Business Process Management
- Concepts, technologies, and services to support individuals
acting in business processes
- Human aspects of business process management
- Human-centric business processes
- Human resource management in business processes (workloads,
skills, preferences, affinities, context, mobility, etc …)
Goal
Based on the ten previous successful BPMS2 workshops since 2008,
the goal of the BPMS2’19 workshop is to promote the integration of
business process management with social information systems and
social software and to enlarge the community pursuing the theme.
Workshop paper format
Position papers of up to 2500 words are sought. Position papers
that raise relevant questions, or describe successful or
unsuccessful practice, or describe experience will all be welcome.
Position papers will be assigned a 20-minute presentation. Short
papers of up to 1000 words can also be submitted, and will be
assigned a 10-minute presentation.
Submission
Prospective authors are invited to submit papers for presentation
in any of the areas listed above. Only papers in English will be
accepted. The length of full papers must not exceed 12 pages
(There is no possibility to buy additional pages). Position papers
and tool reports should be no longer than 6 pages. Papers should
be submitted in the new LNBIP format
(
http://www.springer.com/computer/lncs?SGWID=0-164-7-487211-0).
Papers have to present original research contributions not
concurrently submitted elsewhere. The title page must contain a
short abstract, a classification of the topics covered, preferably
using the list of topics above, and an indication of the
submission category (regular paper/position paper/tool report).
Please use Easychair for submitting your paper:
https://easychair.org/conferences/?conf=bpm2019
The paper selection will be based on the relevance of a paper to
the main topics, as well as upon its quality and potential to
generate relevant discussion. All the workshop papers will be
published by Springer as a post-proceeding volume (to be sent
around 4 months after the workshop) in their Lecture Notes in
Business Information Processing (LNBIP) series.
Activities
All papers will be published on workshop wiki (
www.bpms2.org)
before the workshop, so that everybody can learn about the
problems that are important for other participants. A blog will be
used to encourage and support discussions. The workshop will
consist of long and short paper presentations, brainstorming
sessions and discussions. The workshop report will be created
collaboratively using a wiki. A special issue over all workshops
will be published in a journal (decision in progress).
Important dates
Deadline for workshop paper submissions:
May 24, 2019
Notification of Acceptance:
June 28, 2019
Camera-ready papers deadline: July 12, 2019
Workshop:
September 2nd, 2019
Primary Contact
Rainer Schmidt
Munich University of Applied Sciences
Rainer.Schmidt@hm.edu
Phone: +49 89 1265 3740
Fax: + 49 89 1265 3780
Selmin Nurcan
University Paris 1 Panthéon Sorbonne,
Centre de Recherche en Informatique (CRI)
France
Selmin.Nurcan@univ-paris1.fr
Workshop Program Committee (confirmations pending)
The following people have accepted to be members of the PC. Some
invitations are still pending and more people are expected:
Ilia Bider, IbisSoft AB
Jan Bosch - Intuit, Mountain View, California, USA
Pietro Fraternali, Politecnico di Milano, Dipartimento di
Elettronica e Informazione
Rania Khalaf, IBM T.J. Watson Research, Cambridge, USA
Ralf Klamma - Informatik 5, RWTH Aachen, Germany
Sai Peck Lee - University of Malaya, Kuala Lumpur, Malaysia
Gustaf Neumann - Vienna University of Economics and Business
Administration, Vienna, Austria
Selmin Nurcan - University Paris 1 Pantheon Sorbonne, France
Andreas Oberweis, Karlsruhe Institute of Technology, Germany
Gil Regev - EPFL & Itecor, Switzerland
Michael Rosemann - Faculty of Information Technology Queensland
University of Technology, Australia
Rainer Schmidt - University of Applied Sciences, Aalen, Germany
Miguel-Ángel Sicilia - University of Alcalá, Madrid, Spain
Pnina Soffer - Department of Management Information Systems,
University of Haifa, Israel
Markus Strohmaier - Graz University of Technology, Austria
1 R. Schmidt, R. Alt, S. Nurcan. „Social Information Systems“. In
Proceedings of the 52nd Hawaii International Conference on System
Sciences. Hawaii. Retrieved from
http://scholarspace.manoa.hawaii.edu/handle/10125/50141. 2019
2 R. Schmidt and S. Nurcan, “BPM and Social Software,” BPM2008
Workshop Proceedings, Springer–LNCS, Springer, 2008.
3 D. Kiron, D. Palmer, A. N. Phillips, and N. Kruschwitz, „Social
Business: What are Companies Really Doing??“, Massachusetts
Institute of Technology.
4 Mark Granovetter, “The Strength of Weak Ties,” The American
Journal of Sociology 78, no. 6 (1973): 1360–1380.
5 Yochai Benkler, The Wealth of Networks?: How Social Production
Transforms Markets and Freedom (Yale University Press, 2006).
6 James Surowiecki, The Wisdom of Crowds:?: Why the Many Are
Smarter Than the Few and How Collective Wisdom Shapes Business,
Economies, Societies and Nations (Anchor, 2005), accessed August
30, 2008,
http://www.amazon.ca/exec/obidos/redirect?tag=citeulike09-20&path=ASIN/0385721706.
7 J. Surowiecki, The Wisdom of Crowds, Anchor, 2005.
8 S. Vargo, P. Maglio, und M. Akaka, “On value and value
co-creation: A service systems and service logic perspective,”
European Management Journal, vol. 26, Juni. 2008, S. 145-152.
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