-------- Original-Nachricht --------
Journal of Service
Research Special Issue on
IT-Related Service: A
Multidisciplinary Perspective
Journal of
Service Research calls for
submissions for a special interdisciplinary issue on
IT-related service. Much of the radical transformation of the
world economy from an industrial to a post-industrial service
society comes from the contribution of information technology
(IT) to service sectors and from IT as service. This special
issue is multidisciplinary in nature as many disciplines play
a role in the service economy. We invite scholars from
marketing, information systems, operations management, human
resources, finance/accounting, economics, and organizational
research to submit papers on IT-related service. We are
particularly interested in papers that consider the
productivity and quality of IT-related service and focus on
the relationship with customers (including B2C, B2B and C2C),
in contrast to technology-centered approaches to service
management and business interaction. Papers that include
empirical, analytical, and conceptual approaches that develop
or extend theory are welcome. Topics of interest include, but
are not limited to:
§ IT’s role
in providing cost-effective service
§ IT
mediated or supported self-service
§ IT-related
service productivity, quality, and customer satisfaction
§ IT
servitization
§ IT-related
service innovations and business transformation
§ IT-related
service management and marketing
§ IT-related
service value networks
§ IT
service, customer service, and service satisfaction
§ IT-related
service and consumer behavior
§ IT-related
service and employee attitudes and behavior
§ IT-related
service economics and pricing
§ IT-related
service engineering, systems, and computing
We expect this special issue to lead to
significant cross-fertilization across fields and, therefore,
to particularly high impact for the papers. The issue is
sponsored by the National Science Council of Taiwan and the
Center for Excellence in Service at the University of
Maryland.
The best paper will receive a
first-place award of $2,000, and up to three additional papers
will receive honorable-mention awards of $1,000 each. In
addition, each award will include an invitation for the paper
to be presented at the Frontiers in Service Conference in 2013
(with complementary registration) that will coincide with the
publication of the special issue.
Submission Deadline: February 1, 2012;
Expected Publication Date: August 2013
Editor
Katherine N. Lemon, Boston College
Guest Co-editors
Ming-Hui Huang, National Taiwan
University
Roland T. Rust, University of Maryland