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Call for Papers
Knowledge Management & E-Learning (KM&EL)
Journal Metrics (Scopus):
2017 SJR: 0.489 | Ranking: 25/75 e-Learning | 372/1025 Education |
70/184
Management of Technology and Innovation
2017 CiteScore: 0.75 | Ranking: 476/979 Education | 115/169
Management of
Technology and Innovation
Special Issue on
Visualizing User Experience and Stories: From Customer Journeys to
Patient
Experience Maps
Guest Editors
Prof. Andre W. Kushniruk
Professor and Director, School of Health Information Science,
University of Victoria, Victoria, Canada
Email:
andrek@uvic.ca
Prof. Avi Parush
Professor, Industrial Engineering and Management,
Israel Institute of Technology, Haifa, Israel
Email:
aparush@technion.ac.il
This special issue of the KM&EL international journal is
dedicated to the
coverage of advances in depicting, documenting, and visualizing
user
stories and experiences (using tools such as journey mapping and
use case
design based on user stories) in a variety of domains, ranging
from
business and education to medicine and healthcare. In recent
years, user
story mapping and visualizations of user experience have become
important
tools for understanding complex processes in the real world. These
range
from graphical methods and approaches for characterizing and
charting how
customers decide on purchasing and using commercial products, to
ways of
mapping the experience of patients as they move through the health
system
in response to their journey through a personal healthcare crisis,
for
example, from diagnosis of a disease (such as cancer) through to
treatment
and discharge from a hospital. The approaches allow for in-depth
understanding of the decisions, tasks, processes and problems
encountered
in real-life complex activities as they occur over time. The
objectives of
mapping out how users of systems or products move through the
phases of
carrying out tasks are multi-fold. Such analysis can point out
areas where
problems and bottlenecks are occurring in a process (such as in
medical
care) that need to be rectified. In addition, such analysis can
provide
strategic insight into where there are opportunities for improving
key
processes, for example integrating technology or automation in
novel ways,
and for envisaging new ways of designing and reengineering
technical
solutions that solve problems in domains ranging from education to
healthcare. The approaches can also be applied to documenting the
processes
that take place during training and education in order to improve
the
effectiveness of educational interventions, both face-to-face and
online.
In this call we invite papers that describe advances and
innovations in use
of methods emerging from the general area of user journey mapping
and
applied user stories for improving domains where understanding
complex
processes from the user perspective is essential. These approaches
have the
potential to lead to key insights into reengineering those complex
processes in ways that are effective, efficient and enjoyable in
terms of
the users of those services or products.
The topics of interest include, but are not limited to:
• User journey mapping
• Patient journey mapping
• Customer journey mapping
• User stories and user story mapping
• Visualization of user experience and usability
• Application of mapping to educational applications
• Graphical approaches to understanding user experience and user
interaction
• Novel user-centred approaches to gathering user requirements
• Scenario-based design approaches (based on user stories)
• Graphical approaches to representing processes from the user
perspective
• Experience maps
• Service blueprints
• New ways of documenting the user experience
• Visualizing user interaction
• Graphical approaches to understanding the user experience
This issue is designed to elicit both theoretical and applied
papers that
describe efforts to improve our understanding of the user
experience in a
variety of domains, including complex areas such as healthcare. We
are
particularly interested in how these approaches can be used to
help in the
design and redesign of critical processes.
IMPORTANT DATES
Deadline for Submission: September 15, 2020
Notification of acceptance: October 31, 2020
Scheduled publication: December 2020 (Vol. 12. No. 4)
SUBMISSION INSTRUCTIONS
Electronic submission by email to Guest Editor is required
(
andrek@uvic.ca)
Papers must not have been published, accepted for publication, or
presently
be under consideration for publication elsewhere. A standard
double-blind
review process will be used for selecting papers to be published
in this
special issue. Authors should follow the instructions outlined in
the KM&EL
Website (see URLhttp://
www.kmel-journal.org/ojs/index.php/online-publication/about/submissions#onlineSubmissions
)
For more information about the KM&EL, please visit the web
site:
http://www.kmel-journal.org/ojs/index.php/online-publication
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