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Call for Papers: International
Journal
of Decision Support System Technology (IJDSST)
Special Issue On:
Decision-Making
Support Systems for Supporting Quality Management Systems in
Higher Education
Institutions
Submission Due Date
3/31/2016
Guest Editors
Dr. Manuel Mora, Autonomous University of Aguascalientes, Mexico
Dr. Jorge Marx Gómez, University of Oldenburg, Germany
Dr. Fen Wang, Central Washington
University,
USA
Dr. Michael Raisinghani, Texas Woman’s University, USA
Introduction
In the modern world of knowledge economy, the Higher Education
Institutions
(HEIs) play a critical role in increasing and sustaining the
country competitiveness
(Schleicher, 2006). HEIs, both public and private ones, are also
not exempt
from the market forces and governmental pressures for being more
efficient
and effective (CEE, 2003; Dumond & Johnson, 2013). The
general aim
on high quality educational services provision is now mandatory
for any
HEI around the globe.
To assess and stimulate high quality educational services in
HEIs, national
and international regulator agencies have elaborated standards
and guidelines
on quality of education (Doherthy, 1997; ENQA, 2005).
Consequently, HEIs
are encouraged to satisfy and fulfill such expected nationwide
and international
regulations. Given this situation, top managers from HEIs face
the challenge
of leading their organizations toward the achievement and
compliance of
such educational quality regulations. As Tsinidou et al. (2010,
pp. 227)
pointed out: “Universities have realized that their long-term
survival
depends on how good their services are and that quality sets one
university
apart from the rest”.
HEIs, thus, are implementing Quality Management Systems (QMS)
(ISO, 2005;
2007; Bae, 2007). In particular, decision making is a core
activity performed
in the QMS because of the strong positive or negative
consequences from
adequate or inadequate decisions made in HEIs. Decision-making
activity
can be defined as the managerial process of framing a
decision-making situation,
designing a decision model with a set of courses of action and
evaluation
criteria, evaluating such a set against the evaluation criteria
for selecting
the most adequate course of action, and implementing it, and
learning from
its outcomes and its process (Forgionne et al., 2009). Given the
inherent
difficulty of carrying out a decision-making process manually,
this process
has been vastly supported by special computer-based applications
called
Decision-Making Support Systems (DMSS) (Mora et al., 2002). In
general,
DMSS have been widely used in domains such as financial,
healthcare, military,
and politics among many others (Mora et al., 2002). Furthermore,
several
well-structured DMSS development methodologies and DMSS maturity
models
have been reported in the literature (Mora et al., 2011;
El-Gayar et al.,
2011). However, in the particular domain of QMS for HEIs, its
utilization
has been scarcely reported (Mustafa & Goh, 1996; Ho et al.,
2006).
Hence, under this managerial context of HEI’s, our aim is to
raise awareness
on the worldwide HEI top management community, as well as on the
value
that DMSS can provide to HEIs. Simultaneously, this CFP is a
call for DMSS
research community for addressing the challenges and
opportunities in the
HEI QMS domain.
References
Bae, S. (2007). The relationship between ISO 9000 participation
and educational
outcomes of schools. Quality Assurance in Education, 15(3), 251
– 270.
CEE (2003). Investing efficiently in education and training: an
imperative
for Europe. Brussels, Belgium: Commission of the European
Communities.
Doherty, G.D. (1997). Quality, standards, the consumer paradigm
and developments
in higher education. Quality Assurance in Education, 5(4), 239 –
248.
Dumond, E. J., & Johnson, T. W. (2013). Managing university
business
educational quality: ISO or AACSB? Quality Assurance in
Education, 21(2),
127-144.
El-Gayar, O. F., Deokar, A. V., & Tao, J. (2011). DSS-CMM: A
Capability
Maturity Model for DSS Development Processes. International
Journal of
Decision Support System Technology (IJDSST), 3(4), 14-34
ENQA (2005). Standards and Guidelines for Quality Assurance in
the European
Higher Education Area. Helsinki, Finland: European Association
for Quality
Assurance in Higher Education.
Forgionne, G., Mora, M., Gupta, J. N., & Gelman, O. (2009).
Decision-Making
Support Systems. In: M. Khosrow-Pour (Ed.), Encyclopedia of
Information
Science and Technology, Second Edition (pp. 978-984).
ISO (2005). International Standard ISO 9001 Quality Management
Systems
– Requirements. Geneva, Switzerland: ISO.
ISO (2007). IWA 2 Quality management systems — Guidelines for
the application
of ISO 9001:2000 in education. Geneva, Switzerland: ISO.
Mora, M., Forgionne, G. & Gupta, J. (Eds.) (2002).
Decision-making
support systems: achievements, trends and challenges for the new
decade.
Hershey, PA: Idea Group.
Mora, M., Wang, F., Gelman, O., & Kljajic, M. (2011).
IDSSE-M: A Software
System Engineering Methodology for Developing Intelligent
Decision-Making
Support Systems. International Journal of Decision Support
System Technology
(IJDSST), 3(4), 55-84.
Mustafa, A., & Goh, M. (1996). Multi-criterion models for
higher education
administration. Omega, 24(2), 167-178.
Schleicher, A. (2006). The economics of knowledge: Why education
is key
for Europe’s success. Brussels, Belgium: The Lisbon Council.
Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010).
Evaluation of
the factors that determine quality in higher education: an
empirical study.
Quality Assurance in Education, 18(3).
Objective
To collect and disseminate high quality theoretical and applied
research
on contemporaneous achievements and open challenges regarding
the utilization
of Decision-Making Support Systems (DMSS) (classic and modern
types) for
supporting Quality Management Systems (QMS) in Higher Education
Institutions
(HEIs).
Recommended Topics
Topics to be discussed in this special issue include (but are
not limited
to) the following:
Relevance of DMSS for supporting QMS of HEIs
Typologies and Taxonomies of decision problems found in QMS of
HEIs
Survey on DMSS applications (pilot and operational ones) in QMS
of HEIs
Architectures of DMSS for supporting QMS of HEIs
DMSS requirements engineering focused on QMS of HEIs
DMSS design methods focused on QMS of HEIs
Comparison of DMSS mechanisms (MAUT, AHP, TOPSIS, Fuzzy AHP, and
so forth)
in the context of QMS for HEIs
Case studies of real (pilot or operational one) DMSS
applications in QMS
for HEIs
Survey on modern DMSS applications (business intelligence and
academic
analytics) in QMS for HEIs
Review of open source technologies for implementing DMSS in QMS
of HEIs
Business analytics and strategic applications of DMSS in QMS of
HEIs
Opportunities, risks, and challenges of social media and mobile
computing
and its impact on DMSS in QMS of HEIs
Scalable cloud platform enabled DMSS for the management, storage
and distribution
of digital assets and artifacts in QMS of HEIs
Managerial and technical challenges for implementing DMSS in QMS
of HEIs
Meta-analysis and/or mixed methods studies of DMSS in QMS of
HEIs
Submission Procedure
Researchers and practitioners are invited to submit papers for
this special
theme issue on Decision-Making Support Systems for supporting
Quality Management
Systems in Higher Education Institutions on or before March 31,
2016. All
submissions must be original and may not be under review by
another publication.
INTERESTED AUTHORS SHOULD CONSULT THE JOURNAL’S GUIDELINES FOR
MANUSCRIPT
SUBMISSIONS at http://www.igi-global.com/Files/AuthorEditor/guidelinessubmission.pdf.
All submitted papers will be reviewed on a double-blind, peer
review basis.
Papers must follow APA style for reference citations.
All submissions and inquiries should be directed to the
attention of:
Dr. Manuel Mora
Guest Editor
International Journal of Decision Support System Technology
(IJDSST)
E-mail: mmora@correo.uaa.mx
or
Jorge Marx Gómez
Guest Editor
E-maill: jorge.marx.gomez@uni-oldenburg.de
------------
Prof. Dr.-Ing. Jorge Marx Gómez
Universität Oldenburg
Department für Informatik
Abt. Wirtschaftsinformatik I
Very Large Business Applications
Ammerländer Heerstr. 114-118
26129 Oldenburg
Tel. 0441/ 798-4470
Sekr. -4478 (Julia Franke)
Fax -4472
E-Mail: jorge.marx.gomez@uni-oldenburg.de