CALL FOR PAPERS-AMCIS 2012
Seattle, Washington
August 9-12, 2012

TRACK: E-Government

MINI-TRACK: Success Factors and Enablers for the Adoption and Diffusion of e-Government Services

E-Government services development has been subject to research for years. Various projects from both the theoretical and practical perspective have dealt, e.g., with the implementation of IT systems for e-Government service delivery, organizational changes in order to enhance the overall performance of public administrations, or the adoption of e-Government services. E-Government services like electronic tax computation promise advantages for all stakeholders: a customer-oriented 24/7 service with shorter response time for the citizens and businesses as well as process optimization effects or cost reduction for the public administrations. 

On the one hand, administrations increasingly provide their services online, and the e-Government readiness is growing. On the other hand, the acceptance and usage rate of e-Government services amongst the citizens is still rather low in many countries. Comparing these effects to other domains like net-banking or e-Commerce, which are very popular in industrialized parts of the world, this lack of acceptance is somehow astonishing. A similar argument can be made for e-Democracy, where somehow the uptake does seem to be low compared to the promises.

However, only with high usage rates the promised effects regarding cost reduction and process efficiency for the citizens, businesses and the public administrations can be achieved. Various studies show that the mere existence of IT-based services and especially e-Government services are not success factors of their own. In the end, it is the potential users adopting the services, making the technology a successful one. It has shown that there is a variety of influences that drive the acceptance of e-Government.

In order to increase the success of e-Government service development, several research areas still need to be tackled: What are the success factors and enablers for the acceptance of e-Government services? What are the main factors which hamper the use of e-Government services? How can the acceptance of e-Government services be boosted? 

TOPICS

The topics of the mini-track are related but not limited to:

__ Case studies and empirical evaluations on the acceptance of e-Government services by citizens and further customers of public administrations
 __ Identification of key success factors and critical enablers for the acceptance of e-Government services 
__ Description of procedure models and/or research agendas for the increase of e-Government service adoption 
__ Theoretical reflections on acceptance rates of e-Government services 
__ Evaluation and/or adoption of classical IS acceptance models to the domain of e-Government 
__ Investigations on the role of communication issues and/or  psychological issues in the area of e-Government service acceptance 
__ Comparative studies on adoption and diffusion of IT-based services in the public sector and other application domains 
__ Comparative analyses of e-Government adoption in different countries and in different parts of the world (e.g., with a focus on e-Government adoption in developing countries) 
__ Studies on the role of culture influencing the e-Government and e-Democracy adoption 
__ Evaluations on how public administrations' use of new technologies like social media and mobile technologies can affect e-Democracy and e-Government adoption 
__ E-Government Acceptance through mobile e-Government services 
__ Open data government policies as facilitator of E-government service acceptance
 __ Influence of service oriented architectures and standard web services on e-Government adoption

IMPORTANT DEADLINES

__ January 2, 2012: Manuscript Central will start accepting paper submissions at: http://mc.manuscriptcentral.com/amcis2012
__ March 1, 2012: (11:59 PM Pacific time zone): Deadline for paper submissions 
__ April 2, 20012: Authors will be notified of acceptances on or about this date
 __ April 20, 2012: (11:59 PM Pacific time zone): For accepted papers, camera ready copy due 
__ June 12, 2012: Last day for AMCIS 2012 Early Registration 
__ July 13, 2012: Deadline for making hotel room reservations 
__ July 24, 2012: Last day for AMCIS 2012 Regular Registration

Instructions for authors and more information about the conference at:
http://amcis2012.aisnet.org/

MINI-TRACK CO-CHAIRS:

Prof. Dr. Jörg Becker
European Research Center for Information Systems (ERCIS) 
University of Münster 
becker@ercis.uni-muenster.de

Prof. Dr. Jos van Hillegersberg
Department for Information Systems & Change Management
University of Twente
European Research Center for Information Systems (ERCIS) 
j.vanhillegersberg@utwente.nl 

Assoc. Prof. Carl Erik Moe
Department of Information Systems 
University of Agder
European Research Center for Information Systems (ERCIS) 
carl.e.moe@uia.no

Dr. Michael Räckers (corresponding co-chair)
European  Research Center for Information Systems (ERCIS) 
University of Münster 
michael.raeckers@ercis.uni-muenster.de


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