Americas Conference on Information Systems http://hsb.baylor.edu/AMCIS2002/ Dallas, Texas, USA August 8th - 11th, 2002 Call for Papers for the Mini Track http://e-business.fhbb.ch/eb/ebhomeen.nsf/pages/custcollab "Customer Collaboration and Virtual Communities"
We call for papers that address customer collaboration in E-Business. The use of electronic media for economic transactions adds a new potential to the vendor-buyer relationship. It gives the customer a voice, an input channel where he or she can participate in a number of activities such as product development, feedback, support for other customers, recommendations, sharing of digital goods etc. This can be an active participation or simply an indication of preferences shown in the interaction with the platform or the service. The structuring and organization of this participation may empower the customers and may result in new kinds of dynamics in collaboration. This includes the issue of interaction design within and among customer communities and the social, political and economic impacts of customer collaboration and the platforms and services that facilitate customer collaboration.
Possible Topics include but are not limited to the following:
- Customer communities, transaction-oriented Virtual Communities and
Customer Innovation Communities
- Business models for customer collaboration
- Storing and using the potentials of customer profiles: permission
marketing, personalization and recommender systems, web data mining
- Peer-to-peer architectures for customer collaboration
- Interface, product and service design for customer collaboration
- Social, political and economic impact of customer collaboration
- Service architecture and community dynamics
Important Dates Submission of Paper: March 15, 2002 Notification of Acceptance: April 25, 2002 Final Paper: May 18, 2002
Contact: Petra Schubert p.schubert@fhbb.ch University of Applied Sciences (FHBB) Institute for Business Economics (IAB) Peter Merian-Strasse 86 P.O. Box, 4002 Basel, Switzerland Tel +41-61-279-1774
Submission instructions: All paper submissions to AMCIS 2002 must be in English, and should represent the original work of the authors. Papers designated as best papers will receive special recognition at the conference. Submitted papers will be evaluated by two reviewers. Acceptance will be based on relevance, technical soundness, originality, and clarity of presentation. Papers accepted for presentation will be included in the proceedings.
Detailed submission instructions: http://hsb.baylor.edu/AMCIS2002/