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Subject: virtual teams - summary of responses Date: Fri, 15 Feb 2002 08:45:07 -0500 From: Pnina Shachaf fichp@ILS.UNC.EDU To: ISWORLD@LISTSERV.HEANET.IE
Virtual Teams Field Studies
I would like to thank those of you who responded to my request on ISWorld listserv.
The original message: I am looking for studies on virtual teams, specifically for research conducted in the workplace (students are NOT the participants in the study). I am familiar with the works of Maznevski, M.L., & Chudoba, K.M. (2000); Lurey, J.S., & Raisinghani, M.S. (2001); McDonough, E.F., Kahn, K.B., & Barczak, G. (2001); and Vickery, C.M., Clark, T.D., & Carlson, J.R. (1999). Any additional references will be highly appreciated. Summary of the results will be posted to the list. Thank you, Pnina Shachaf UNC @ Chapel Hill
References:
Beranek, P.M. (2000). "The impacts of relational and trust development training on virtual teams: An exploratory investigation", Proceedings of Thirty-Third Hawai'i International Conference on System Sciences
Carletta, J., Anderson, A.H., & McEwan, R. (2000). The effects of multimedia communication technology on non-collocated teams: a case study, Ergonomics, 43(8), 1237-1251
Cramton, C.D. (2001). The mutual knowledge problem and its consequences for dispersed collaboration, Organization Science, 12(3), 346-371.
Gorton, I. and S. Motwani (1996). Issues in co-operative software engineering using globally distributed teams. Information and Software Technology, 38(10), 647-656.
Griffith T. and Neale, M.A. (1999). "Information processing and performance in traditional and virtual teams: The role of transactive memory," GRADUATE SCHOOL OF BUSINESS STANFORD UNIVERSITY, Research Paper No. 1613.
Krumpel, K. (2000). Making the right (interactive) moves for knowledge-producing tasks in computer-mediated groups. IEEE Transactions on Professional Communication, 43(2), 185-195.
Lurey, J.S., and Raisinghani, M.S. (2001). "An empirical study of best practices in virtual teams", Information & Management, 38(8), 523-544.
Majchrzak, A., Rice, R.E., King, N., Malhotra, A., and Ba, s. (2000). "Computer-mediated inter-organizational knowledge-sharing: Insights from a virtual team innovating using a collaborative tool," Information Resources Management Journal, 13(1), 44-53.
Majchrzak, A., Rice, R.E., King, N., Malhotra, A., and Ba, s. (1999). "Development and adaptation of inter-organizational virtual team norms using collaborative technology," http://www.cogtech.org/CT99/Rice1.htm.
Majchrzak, A., Rice, R., Malhotra, A., King, N., and Ba, S. (2000). Technology adaptation: the case of a computer-supported inter-organizational virtual team, MIS Quarterly, 24(4), 569-600.
Malhotra, A., Majchrzak, A., Carman, R., and Lott, V. (2001). Radical innovation without collocation: a case study at Boeing-Rocketdyne, MIS Quarterly, 25(2), 229-249.
May, A. and Carter, C. (2001) A Case Study of Virtual Team Working in the European Automotive Industry, International Journal of Industrial Ergonomics, 27 (3), 171-186.
Maznevski, M.L., and Chudoba, K.M. (2000). "Bridging space over time: Global virtual team dynamics and effectiveness", Organization Science, 11(5), 473-492.
McDonough, E.F., Kahn, K.B., and Barczak, G. (2001). "An investigation of the use of global, virtual, and collocated new product development teams", Journal of Production Innovation Management, 18(2), 110-120.
Pauleen, D.F., and Yoong, P. (2001). Facilitating virtual team relationship via Internet and conventional communication channels, Internet Research: Electronic networking applications and policy, 11(3), 190-202.
Pauleen D.F., and Yoong, P. (2001). Relationaship building and the use of ICT in boundary-crossing virtual teams: a facilitators perspective. Journal of information technology, 16(4), 205-220.
Pawar, K.S. and Sharifi, S. (1997) Physical or Virtual Team Collocation: Does it Matter?, International Journal of Production Economics, 52(3), 283-290.
Robey, D., Khoo, H., and Powers, C. (2000) Situated learning in cross-functional virtual teams. IEEE Transactions on Professional Communications, 43, 51-66. IEEE Transactions on Professional Communication, 43 (1) 2000, 51-66; and Technical Communication, 47 (1) 2000, 51-66. (Joint Special Issue)
Sole, D.L., and Edmondson, A.C. (forthcoming) "Bridging knowledge gaps: Learning in geographically dispersed crossfunctional teams" in "Strategic Management of Intellectual Capital and Organizational Knowledge" edited by Nick Bontis & Chun Wei Choo (Oxford University Press). (HBS #00-093)
Sole, D.L., and Edmondson, A.C. (2001), "Situated knowledge and learning in dispersed teams", Proceedings of 4th International Conference on Organizational Learning and Knowledge Management, London, Canada, June 2001. (HBS #01-068). This paper has been provisionally accepted for a special OL and KM edition of BJM - to be published later in 2002 I believe.
Suchan, J. and Hayzak, G. (2001). The communication characteristics of virtual teams: a case study. IEEE Transactions on Professional Communication, 44(3), 174-186.
Vickery, C.M., Clark, T.D., and Carlson, J.R. (1999). "Virtual positions: an examination of structure and performance in ad hoc workgroups", Information Systems Journal, 9(4), 291-312.
Zack M. (1994). "Electronic messaging and communication effectiveness in an ongoing work group", Information & Management, 26(4), 231-241.
Zack M., and McKenney, J.L., (1995). Social context and interaction in ongoing computer-supported management groups", Organization Science, 6(4), 394-422. Reprinted in Shaping organization form: Communication, connection, and community, G. DeSanctis and J. Fulk (eds.), Sage Publications, Newbury park, CA, 1999.
Zack M. (1993). "Interactivity and Communication Mode Choice in Ongoing Management Groups", Information Systems Research, 4(3), 207-239.
In addition:
There are some interesting and relevant chapters in the book: Coakes, E., Willis, D., Lloyd-Jones, R., (2000). The New Sociotech: Graffiti on the Longwall. London: Springer Verlag.
And at the following links:
ISWorld (Robert Davidson): http://www.is.cityu.edu.hk/research/resources/vt/vt-introduction.htm
University of Southern California - virtual teams project: http://www.marshall.usc.edu/ceo/vt/overview_home.htm
MIT & Harvard: http://www.virtualteamsresearch.org/
List of contributors (Thank you!): Christiane Meztner [cmetzner@isys.ciens.ucv.ve] Robert Davison [isrobert@is.cityu.edu.hk] Deborah Sole [dsole@hbs.edu] Daniel Robey [drobey@gsu.edu] Laure Carles [Laure.Carles@tecfa.unige.ch] Anne Powell [apowell@siue.edu] Ferreira, Rita [DOCRFerreira@iese.edu] Pauleen, David [David.Pauleen@scim.vuw.ac.nz] Felix Tan [f.tan@auckland.ac.nz] Nicholas Romano, Jr. [nicholas-romano@dev21.tcom.okstate.edu] Mike Zack [M.Zack@neu.edu] Michael Boyer O'Leary [michael.oleary@sloan.mit.edu] Elayne Coakes [coakese@westminster.ac.uk] David L Bahn [bahn0013@tc.umn.edu] Ou, Shaosong [sou@marshall.usc.edu] Kobelsky, Kevin [kobelsky@marshall.usc.edu]
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