Apologies for cross-postings.

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Call for Papers 
for the Mini Track
 

Business Service Management
 
 
AMCIS - Americas Conference on Information Systems
IT Services Track
Lima, Peru, August 12-15, 2010
http://www.amcis2010.org/
 
 
Purpose
 
IT Service Management has become an accepted good practice for internal and
external service providers. The associated management disciplines focus
providers on agreeing operational and financial performance standards with
their customers and deliver services that reliably meet these objectives.
 
While the focus on operational performance was clearly helpful in the
initial stages of IT service management and process outsourcing/offshoring,
IT services now have the potential to become relevant strategic assets and
impact entire business models. This requires a fresh perspective on IT
service management from a strategic lens.
 
In an environment where the differences between business and IT services
blur, Business Service Management becomes crucial: the explicit management
of these services as important business assets that are the focal points for
the cost-effective creation of customer value and innovation in
organizations. Business Service Management should leverage, integrate and
complement the different Service Management approaches in the different
functional areas, such as Marketing, Operations, and IT.
 
We envision Business Service Management as an emerging discipline that deals
with the service orientation of the organization and the provisioning and
use of specific business services. The term business service describes a
transformational capability that is offered to and consumed by external or
internal customers for their benefit. The prefix Œbusiness¹ stresses that
such a service has a customer value and needs to be managed as a corporate
asset. Business Service Management is dedicated to the overarching and
potentially enterprise-wide development of a service management capability.
 
The amalgamation of business and IT service management is evident in various
recent developments. IT service management is increasingly evaluated against
its contribution to the alignment of IT services to business strategy and
business needs. Moreover, with increasing IT components and networking of
product, a firms IT services move beyond internal service providing into
becoming components of products and services and thus potential offerings to
customers. Finally, the vision of business networks based on ecosystems of
services in which entire business processes are composed out of available
services now challenges firms now on how to participate and leverage in the
opportunities of these technology-enabled forms of service-dominant value
creation.
 
 
Suggested Topics
 
This mini-track aims at accelerating high quality research in this fast
developing domain and invites conceptual and empirical papers on completed
research as well as research-in-progress papers. Possible contributions may
include, but are not limited to the following:
- New business models for IT services, e.g. for service aggregation and
brokerage
- Service governance
- Service portfolio management / service product management
- Service innovation, new service development for IT services
- Service business alignment / Aligning Business and IT Service Management
- Business impact of IT service management
- Implementing service management
- Services supply chain management
- Service lifecycle management
- IT service management and cloud computing
- Inter-organizational service management
- Management of IT-enabled service ecosystems
- Embedding of IT services in business products and services
- Implications of value co-creation for IT-based services
- IT services from a service(-dominant) logic and the role of IT services in
IT-enabled value co-creation
 
 
Important Dates:
- March 1, 2010: Deadline for Paper Submission
- April 12, 2010: Notification of Paper Acceptance
- April 26, 2010: Camera Ready Copy Due
 
 
Mini-track chairs
 
Tilo Boehmann     
ISS International Business School of Service Management
Hamburg, Germany
boehmann@iss-hamburg.de
 
Bo Edvardsson
Karlstad University, Service Research Center (CTF)
Karlstad, Sweden
Bo.edvardsson@kau.se
 
Axel Korthaus
Queensland University of Technology
Brisbane, Australia
axel.korthaus@qut.edu.au
 
 
 
 


Prof. Dr. Tilo Böhmann
ISS - International Business School of Service Management Hamburg
Research Group Service Management
Hans-Henny-Jahnn-Weg 9
22085 Hamburg (Germany)
T: +49 (40) 53 69 91 - 50
F: +49 (40) 53 69 91 - 66
@: boehmann@iss-hamburg.de
W: http://www.iss-hamburg.de




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