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The 12th Workshop on Social and Human Aspects of Business Process
Management
(BPMS2’19) As part of BPM 2019 17th International Conference on
Business
Process Management September 2, 2019 Vienna, Austria
Call for Papers
Deadline for workshop paper submissions: May 24, 2019
Workshop Theme
The Workshop on Social and Human Aspects of Business Process
Management
(BPMS2) explores how business process management can benefit from
integrating
the paradigms of social information systems and social software:
weak ties,
social production, egalitarianism, and mutual service or by using
these
paradigms in business processes. In this way, social information
systems
emerge. Furthermore, the workshop investigates the human aspects
introduced
into Business Process Management by involving human users.
Examples are the
use of crowdsourced knowledge and tasks, the need for new user
interfaces,
e.g. augmented reality and voice bots Social information systems 1
and social
software 2 are spreading quickly in society, organizations and
economics. They
enable social business3 that has created a multitude of success
stories. More
and more enterprises use social information systems and social
software to
improve their business processes and create new business models.
They are used
both in internal and external business processes. Using social
information
systems and social software, the communication with the customer
is
increasingly bi-directional. E.g. companies integrate customers
into product
development to capture ideas for new products and features. Social
information
systems and software also create new possibilities to enhance
internal
business processes by improving the exchange of knowledge and
information, to
speed up decisions, etc.
Social information systems and social software are based on four
paradigms:
weak ties, social production, egalitarianism and mutual service
provisioning.
* Weak ties
Weak-ties 4 are spontaneously established contacts between
individuals that
create new views and allow combining competencies. Social
information systems
and social software support the creation of weak ties by
supporting to create
contacts in impulse between non-predetermined individuals.
* Social Production
Social Production 5 is the creation of artefacts, by combining the
input from
independent contributors without predetermining the way to do
this. By this
means, it is possible to integrate new and innovative
contributions not
identified or planned. Reputation based mechanisms assure quality
following an
a-posteriori approach.
* Egalitarianism
Egalitarianism is the attitude of handling individuals equally.
Social
information systems and social software highly rely on
egalitarianism and
therefore strives for giving all participants the same rights to
contribute.
This is done with the intention to encourage a maximum of
contributors and to
get the best solution fusioning a high number of contributions,
thus enabling
the wisdom of the crowds 6 7. Social information systems and
social software
realize egalitarianism by abolishing hierarchical structures,
merging the
roles of contributors and consumers and introducing a culture of
trust.
* Mutual Service Provisioning
Social information systems and social software overcome the
separation of the
service provider and consumer by introducing the idea, that
service
provisioning is a mutual process of service exchange. Thus both
service
provider and consumer (or better prosumer) provide services to one
another in
order co-create value 8. This mutual service provisioning
contrasts to the
idea of industrial service provisioning, where services are
produced in
separation from the customer to achieve scaling effects.
Up to recent years, the interaction of social information systems
and social
software and its underlying paradigms with business processes have
not been
investigated in depth. Therefore, the objective of the workshop is
to explore
how social information systems and social software interact with
business
process management, how business process management has to change
to comply
with weak ties, social production, egalitarianism and mutual
service, and how
business processes may profit from these principles.
The workshop will discuss three topics. Social Business Process
Management,
Social Business and Big Data in Social Business. Social Business
Process
Management is the use of social software to support one or
multiple phases of
the business process life cycle.
1. Social Business Process Management (SBPM)
- Payoff of social software in the BPM lifecycle (Design,
Deployment,
Operation, and Evaluation)?
- BPM methods and paradigms to cope with social software
- Influence of weak ties, social production, egalitarianism and
mutual service
provisioning on BPM methods
- Trust and reputation in business processes management carried
through social
software
- Influence of weak ties, social production, egalitarianism and
mutual service
provisioning in the design and management of business processes?
- Integration of social software with WFMS or other business
process support
systems?
- Conceptual modeling for knowledge intensive and social business
processes?
2. Social Business: Social software supporting business processes
- New opportunities offered by social software for the support of
business
processes
- Sociality requirements of business processes according to their
nature
(predictable/non predictable; production/collaborative/ad hoc)
- Use of Wikis, Blogs etc. to support business processes
- Fitting between types of social software and phases of the BPM
lifecycle
- New trends in business knowledge modelling leveraged by social
production
3. Human Aspects of Business Process Management
- Concepts, technologies, and services to support individuals
acting in
business processes
- Human aspects of business process management
- Human-centric business processes
- Human resource management in business processes (workloads,
skills,
preferences, affinities, context, mobility, etc …)
Goal
Based on the ten previous successful BPMS2 workshops since 2008,
the goal of
the BPMS2’19 workshop is to promote the integration of business
process
management with social information systems and social software and
to enlarge
the community pursuing the theme.
Workshop paper format
Position papers of up to 2500 words are sought. Position papers
that raise
relevant questions, or describe successful or unsuccessful
practice, or
describe experience will all be welcome. Position papers will be
assigned a
20-minute presentation. Short papers of up to 1000 words can also
be
submitted, and will be assigned a 10-minute presentation.
Submission
Prospective authors are invited to submit papers for presentation
in any of
the areas listed above. Only papers in English will be accepted.
The length of
full papers must not exceed 12 pages (There is no possibility to
buy
additional pages). Position papers and tool reports should be no
longer than 6
pages. Papers should be submitted in the new LNBIP format
(
http://www.springer.com/computer/lncs?SGWID=0-164-7-487211-0).
Papers have to
present original research contributions not concurrently submitted
elsewhere.
The title page must contain a short abstract, a classification of
the topics
covered, preferably using the list of topics above, and an
indication of the
submission category (regular paper/position paper/tool report).
Please use Easychair for submitting your paper:
https://easychair.org/conferences/?conf=bpm2019
The paper selection will be based on the relevance of a paper to
the main
topics, as well as upon its quality and potential to generate
relevant
discussion. All the workshop papers will be published by Springer
as a post-
proceeding volume (to be sent around 4 months after the workshop)
in their
Lecture Notes in Business Information Processing (LNBIP) series.
Activities
All papers will be published on workshop wiki (
www.bpms2.org)
before the
workshop, so that everybody can learn about the problems that are
important
for other participants. A blog will be used to encourage and
support
discussions. The workshop will consist of long and short paper
presentations,
brainstorming sessions and discussions. The workshop report will
be created
collaboratively using a wiki. A special issue over all workshops
will be
published in a journal (decision in progress).
Important dates
Deadline for workshop paper submissions:
May 24, 2019
Notification of Acceptance:
June 28, 2019
Camera-ready papers deadline: July 12, 2019
Workshop:
September 2nd, 2019
Primary Contact
Rainer Schmidt
Munich University of Applied Sciences
Rainer.Schmidt@hm.edu
Phone: +49 89 1265 3740
Fax: + 49 89 1265 3780
Selmin Nurcan
University Paris 1 Panthéon Sorbonne,
Centre de Recherche en Informatique (CRI) France
Selmin.Nurcan@univ-paris1.fr
Workshop Program Committee (confirmations pending) The following
people have
accepted to be members of the PC. Some invitations are still
pending and more
people are expected:
Ilia Bider, IbisSoft AB
Jan Bosch - Intuit, Mountain View, California, USA Pietro
Fraternali,
Politecnico di Milano, Dipartimento di Elettronica e Informazione
Rania
Khalaf, IBM T.J. Watson Research, Cambridge, USA Ralf Klamma -
Informatik 5,
RWTH Aachen, Germany Sai Peck Lee - University of Malaya, Kuala
Lumpur,
Malaysia Gustaf Neumann - Vienna University of Economics and
Business
Administration, Vienna, Austria Selmin Nurcan - University Paris 1
Pantheon
Sorbonne, France Andreas Oberweis, Karlsruhe Institute of
Technology, Germany
Gil Regev - EPFL & Itecor, Switzerland Michael Rosemann -
Faculty of
Information Technology Queensland University of Technology,
Australia Rainer
Schmidt - University of Applied Sciences, Aalen, Germany
Miguel-Ángel Sicilia
- University of Alcalá, Madrid, Spain Pnina Soffer - Department of
Management
Information Systems, University of Haifa, Israel Markus Strohmaier
- Graz
University of Technology, Austria
1 R. Schmidt, R. Alt, S. Nurcan. „Social Information Systems“. In
Proceedings
of the 52nd Hawaii International Conference on System Sciences.
Hawaii.
Retrieved from
http://scholarspace.manoa.hawaii.edu/handle/10125/50141. 2019
2 R. Schmidt and S. Nurcan, “BPM and Social Software,” BPM2008
Workshop
Proceedings, Springer–LNCS, Springer, 2008.
3 D. Kiron, D. Palmer, A. N. Phillips, and N. Kruschwitz, „Social
Business:
What are Companies Really Doing??“, Massachusetts Institute of
Technology.
4 Mark Granovetter, “The Strength of Weak Ties,” The American
Journal of
Sociology 78, no. 6 (1973): 1360–1380.
5 Yochai Benkler, The Wealth of Networks?: How Social Production
Transforms
Markets and Freedom (Yale University Press, 2006).
6 James Surowiecki, The Wisdom of Crowds:?: Why the Many Are
Smarter Than the
Few and How Collective Wisdom Shapes Business, Economies,
Societies and
Nations (Anchor, 2005), accessed August 30, 2008,
http://www.amazon.ca/exec/obidos/redirect?tag=citeulike09-20&path=ASIN/0385721706.
7 J. Surowiecki, The Wisdom of Crowds, Anchor, 2005.
8 S. Vargo, P. Maglio, und M. Akaka, “On value and value
co-creation: A
service systems and service logic perspective,” European
Management Journal,
vol. 26, Juni. 2008, S. 145-152.
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