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CALL FOR PAPERS
18th Americas Conference on
Information
Systems
Seattle, Washington, August 9-12,
2012
(http://amcis2012.aisnet.org/)
Track: Strategic Use of Information
Technology
Mini-Track Title: IT/IS Evaluation
&
Performance Measurement
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DESCRIPTION
Annual worldwide spending on
information
technology (IT) and information systems (IS) has been increasing
for many
years. For 2011, Gartner expects, for example, the total
expenditure on
IT to reach 2.5 trillion US dollars (Gartner 2010).
Simultaneously, however,
a greater number of IS failures are still emerging. A
questionnaire-based
survey, carried out in 2006 in the USA, had indicated that only
62% of
software projects were considered successful (Verner et al. 2006).
The
paradox of high investments and low productivity returns has,
therefore,
remains a top concern for both practitioners and researchers
(Brynjolfsson
1993). During the last two and a half decades, research on
measuring IS
success has been a popular stream of research. A number of models
have been proposed in attempts to define IS success ( DeLone and
McLean
1992, 1993) and identify various causes of success or failure,
mostly from
an individual perspective. Complementary, the research stream on
the business
value of IT (e.g., Kohli and Grover 2008, Melville et al. 2004)
has focused
on the benefits from a broader – in most cases the
organizational – perspective.
Researchers and practitioners interested in submitting papers to
this minitrack
are encouraged to present their research into strategies,
methodologies,
tools, and stories that relate to the evaluation of IT/IS and
IS/IT performance
measurement.
SUGGESTED TOPICS
Possible paper topics include, but
are
not limited to, the following:
o Strategies, methodologies, tools,
and case studies that relate to the evaluation of IT/IS and IS/IT
performance
measurement.
o Frameworks and models for
assessing
IS success/effectiveness and IT business value
o Measuring IS success/IT business
value
in global organizations and globally dispersed communities
o Impact of strategic,
organizational,
process-related, cultural, and other issues on IS success/IT
business value
o Critical discussion of existing
approaches
o IS success factors and key
performance
indicators
o Qualitative and quantitative
evaluation
techniques
o Benefits management/measurement
o Benchmarking initiatives
comparing
IS across different organizations and industries
o Empirical studies are also
solicited
that evaluate specific types of IS such as:
- Customer Relationship
Management
Systems
- Project (Portfolio) Management
Systems
- Knowledge Management Systems
- Decision Support Systems
- Collaborative Systems
- Enterprise Systems
- IT service management
frameworks
o Case studies of IS success and
performance
evaluation
IMPORTANT DATES
January 2, 2012 Submission opens
March 1, 2012 Submission deadline
April 2, 2012 Notification of
acceptance
April 20, 2012 Final camera-ready
copy
due
INSTRUCTIONS FOR AUTHORS
All conference submissions will be
double-blind,
peer reviewed, and must be submitted using the online submission
system
at http://mc.manuscriptcentral.com/amcis2012.
For complete instructions for
authors
and information about the conference, visit the AMCIS 2012
conference website
at http://amcis2012.aisnet.org/
after January 2, 2012.
MINI-TRACK CHAIRS
Nils Urbach (primary contact)
Institute of Research on
Information
Systems (IRIS)
EBS University of Business and Law
Nils.Urbach@ebs.edu
Stefan Smolnik
Institute of Research on
Information
Systems (IRIS)
University of Business and Law
Stefan.Smolnik@ebs.edu
Maurice Kügler
Institute of Research on
Information
Systems (IRIS)
EBS University of Business and Law
Maurice.Kuegler@ebs.edu
EBS European Business School gemeinnuetzige GmbH, Amtsgericht
Wiesbaden HRB 19951; Universitaet fuer Wirtschaft und Recht,
Umsatzsteuer-ID DE 113891213; Aufsichtsrat: Dr. Hellmut K.
Albrecht, Vorsitzender; Geschaeftsfuehrung: Professor Dr. Rolf
D. Cremer, Präsident; Professor Dr. Rolf Tilmes, Dekan EBS
Business School; Professor Dr. Dr. Gerrick Frhr. v.
Hoyningen-Huene, Dekan EBS Law School; Georg Nikolaus Garlichs,
Kanzler